Leon's & J&L

Hi, Thank you for choosing Leon's.  Not sure why the low score? 

Hi Joe,

    Yes we performed a New hampshire state inspection.  Please keep in mind that the rules for Massachusetts do not apply in NH.   If you would like to see the items in question we will gladly put the vehicle on a lift free of charge and have the technician show you everything.  We can also print a copy of the NH state inspection regulations that pertain to your vehicle if you like. 

Thank you, 

     I'm Sorry that the information was not relayed to you.  I do apologize for any miss-communication between you and the service staff. 

Sincerely,

  Hello, 
     I would like to clarify the chain of events that pertain to the service on your vehicle. To start with you had your vehicle towed to us because it wouldn't start. We diagnosed that the starter failed.  While the vehicle was on the lift we also noted that the water pump was leaking, the transmission lines were rusty, and someone had actually cut the front crossmember out and re-welded it back in.  When the service writer called you we explained that we would need to replace the starter first to make sure every thing else is ok.  You said to us " I need my vehicle so it has to be fixed, so just fix it". We repaired the items as discussed.  Then we started the vehicle.  It had a missfire on cylinder #5.  We did call you and explain this.  You Then asked us to diagnose the miss-fire.  We did that and found that the rocker had come out from under the cam shaft damaging both. This vehicle clearly had a miss-fire before the starter failed ( which you never mentioned to us) It was at that point you had the vehicle towed to another shop who confirmed our diagnosis. 

In short ... we did everything you asked and kept you updated. these decisions were yours not ours. Happy holidays !

Hi Emily,
     I'm glad you came in to speak with me on Monday the 10th.  I'm sorry you misunderstood what we found wrong with your vehicle during the previous visit.

In addition to the transmission issue; we had also found, noted, and discussed with you back in July that your vehicle is missing a right side exhaust manifold stud, the right hand front control arm bushing is torn, the coolant tubes are very rusty, and the rear suspension is EXTREMLY rusty, there is also evidence of a mouse infestation. 
   
      Again I'm glad you came in so I could go over this with you. We appreciate your business and I'm pleased we were able to straightened this misunderstanding out.     

Hi Gia,

     Thank you for taking the time to talk with me about your recent service visit.  I would like to assure you I spoke to the party involved and it will NOT happen again.  I greatly appreciate the input.  Without it I would not be able fix the problem.   

Thank you and again my deepest apologies.

Hi Frank,
   
     I pulled the the hard copy from your last visit.  You requested  to check the valve adjustment because someone else replaced the headgaskets and you stated having a check engine lamp on.  At the time we road tested the vehicle, there was no check engine lamp on and no codes stored in memory.  
     You also, asked us to check to see why it was starting hard at times.  We found that the starter was intermittently inop.  
     The last thing you requested, was for us to do a state inspection.  We found that the brakes in the rear are at 2mm, the right front coil spring is broken and 1/2 of the rear gate lamps are inop. We also found the exhaust was leaking at the hanger on the mid pipe and the right cylinder head was missing an exhaust stud and nut ( which was done by someone else as you stated when car was dropped off).

     And lastly Frank, we let you take the car while we were doing the estimate WITHOUT PAYING; which we never do.  We have left numerous messages trying to reach you about payment for the state inspection and diag of the starter. 

Please feel free to call me If you'd like a more indepth explanation of your estimate.

Happy Holidays!

Ben Russell

Hi Norbert, 

     Thank you for your feed back. After reading your review I think there is a miss-communication on what your vehicle needs now for repair and what can wait. If you recall we did more than one estimate for you. One was to quote what a competing shop said you needed, another was to fix everything your car needs, and the third  just to keep it going safely and without causing further damage. 
If you would like to discuss this again please don't hesitate to contact us. 

Again thank you, 

Hi Michael,

     I'm sorry that it was not relayed to you about the length of time it takes to do a state inspection.  usually it takes between 45 minutes and one hour.  Our techs are very through and want to make sure your vehicle is safe for the road.  

Again sorry for the inconvenience.

Hi,

     I agree it took longer than expected to repair.  The exhaust part came in wrong.  I do apoligize for the extended time without your vehicle.

Hi Cindy,

     Thank you for the feed back on the repair of your Envoy.  I'm glad we were able to get the flex plate sorted out.  From all of us here at Leon's,  Thank you for the Business!