Reviews

Hello Jacob,
You asked us to perform a state inspection. Durring the state inspection we found the vehicle's head lamps are broken and the wiper blades are torn. These are inspection items and as a result cause your car to fail inspection.
Owner
Leon's and J&L
(603)357-7004


Hi, Thank you for choosing Leon's. Not sure why the low score?
Ben RussellOwner
Leon's and J&L
(603)357-7004
Hi Joe,
Yes we performed a New hampshire state inspection. Please keep in mind that the rules for Massachusetts do not apply in NH. If you would like to see the items in question we will gladly put the vehicle on a lift free of charge and have the technician show you everything. We can also print a copy of the NH state inspection regulations that pertain to your vehicle if you like.
Thank you,
Ben RussellOwner
Leon's and J&L
(603)357-7004

We were not told that we had to drive 200 miles before they would re-issue a sticker and the gentleman at the service desk was a little curt
And said that he did explain that to my husband when he did not
Secondly this is the first time I’ve ever had to come back and pay to get my inspection sticker after a decline
My husband has done a lot of business with David Philip’ Koski and we have been there a number of times to inspect and this was not a good experience so since you’re asking want you to know we were very disappointed and experience
I'm Sorry that the information was not relayed to you. I do apologize for any miss-communication between you and the service staff.
Sincerely,
Ben RussellOwner
Leon's and J&L
(603)357-7004
Hello,
I would like to clarify the chain of events that pertain to the service on your vehicle. To start with you had your vehicle towed to us because it wouldn't start. We diagnosed that the starter failed. While the vehicle was on the lift we also noted that the water pump was leaking, the transmission lines were rusty, and someone had actually cut the front crossmember out and re-welded it back in. When the service writer called you we explained that we would need to replace the starter first to make sure every thing else is ok. You said to us " I need my vehicle so it has to be fixed, so just fix it". We repaired the items as discussed. Then we started the vehicle. It had a missfire on cylinder #5. We did call you and explain this. You Then asked us to diagnose the miss-fire. We did that and found that the rocker had come out from under the cam shaft damaging both. This vehicle clearly had a miss-fire before the starter failed ( which you never mentioned to us) It was at that point you had the vehicle towed to another shop who confirmed our diagnosis.
In short ... we did everything you asked and kept you updated. these decisions were yours not ours. Happy holidays !
Owner
Leon's and J&L
(603)357-7004

When we brought this car into your shop mid July to diagnose the check engine light, we learned that there was a possible problem with the sensor in the transmission. The cost for fixing this ranged from approximately $900, up to $2000 plus.
In order to consider this repair, I asked John if the car could be inspected for any other issues in order to justify this repair. They performed a “multi point inspection”.... which we expected to
pay for, but we’re not charged. They found a few problems, none of which were deemed as immediately necessary repairs. (See report in your computer.)
We used that report, together with the fact that the check engine light never went on again, to keep the car and “wait and see” if the transmission became a problem again.From the report and a conversation with John, we felt somewhat confident that we could possibly have a year or two left with a low mileage (141700), “in town” car.
Today, I was shocked, 6 weeks and 500 miles later, that the car failed inspection and needs $2300 worth of repairs. (Again, see report.) I cannot understand why at least some of these issues weren’t apparent mid July! In retrospect, I feel that the somewhat positive overall assessment in July (you even suggested we should opt for the best $2000 transmission fix) was slanted toward repairing the transmission then .... either that or the person making the multi point inspection was careless.
Since this is my car, I am especially upset, feel misled and am disappointed in your service. What we were trying to avoid, throwing good money after bad, has happened.
Hi Emily,
I'm glad you came in to speak with me on Monday the 10th. I'm sorry you misunderstood what we found wrong with your vehicle during the previous visit.
In addition to the transmission issue; we had also found, noted, and discussed with you back in July that your vehicle is missing a right side exhaust manifold stud, the right hand front control arm bushing is torn, the coolant tubes are very rusty, and the rear suspension is EXTREMLY rusty, there is also evidence of a mouse infestation.
Again I'm glad you came in so I could go over this with you. We appreciate your business and I'm pleased we were able to straightened this misunderstanding out.
Owner
Leon's and J&L
(603)357-7004


Hi Gia,
Thank you for taking the time to talk with me about your recent service visit. I would like to assure you I spoke to the party involved and it will NOT happen again. I greatly appreciate the input. Without it I would not be able fix the problem.
Thank you and again my deepest apologies.
Owner
Leon's and J&L
(603)357-7004

Hi Frank,
I pulled the the hard copy from your last visit. You requested to check the valve adjustment because someone else replaced the headgaskets and you stated having a check engine lamp on. At the time we road tested the vehicle, there was no check engine lamp on and no codes stored in memory.
You also, asked us to check to see why it was starting hard at times. We found that the starter was intermittently inop.
The last thing you requested, was for us to do a state inspection. We found that the brakes in the rear are at 2mm, the right front coil spring is broken and 1/2 of the rear gate lamps are inop. We also found the exhaust was leaking at the hanger on the mid pipe and the right cylinder head was missing an exhaust stud and nut ( which was done by someone else as you stated when car was dropped off).
And lastly Frank, we let you take the car while we were doing the estimate WITHOUT PAYING; which we never do. We have left numerous messages trying to reach you about payment for the state inspection and diag of the starter.
Please feel free to call me If you'd like a more indepth explanation of your estimate.
Happy Holidays!
Ben Russell
Leon's and J&L
(603)357-7004

Hi Norbert,
Thank you for your feed back. After reading your review I think there is a miss-communication on what your vehicle needs now for repair and what can wait. If you recall we did more than one estimate for you. One was to quote what a competing shop said you needed, another was to fix everything your car needs, and the third just to keep it going safely and without causing further damage.
If you would like to discuss this again please don't hesitate to contact us.
Again thank you,
Owner
Leon's and J&L
(603)357-7004

Hi Michael,
I'm sorry that it was not relayed to you about the length of time it takes to do a state inspection. usually it takes between 45 minutes and one hour. Our techs are very through and want to make sure your vehicle is safe for the road.
Again sorry for the inconvenience.
Ben RussellOwner
Leon's and J&L
(603)357-7004

