Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1358 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.1538446/5Overall Rating 4.1538446/5Overall Rating 4.1538446/5Overall Rating 4.1538446/5rating 4.1538446
Original
Overall Rating 1.92308/5rating 1.92308rating 1.92308rating 1.92308rating 1.92308
94% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


Verified Customer
Preston, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
;-)
;-)
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/17/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


ML
Michael L.
Waterford, CT
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
5 stars
5 stars
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/17/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


JM
James M.
Gales Ferry, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
37k service
The service was performed on time and they also reset a low tire pressure light that kept coming on.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/16/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


AP
Arlene P.
Norwich, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Great Service & Facilities
I always get great service at MJ Sullivan and the facilities are good, however, I thought $68 was rather expensive for an oil change.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/16/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Pawcatuck, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
They completed the work in the time that they said they would for the less than the quoted price
They met a lower parts price that another dealer offered and they accepted another dealer's coupon to reduce the service cost.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/16/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Service 2013 Hyundai Sonata
People were very nice and accommodating
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/14/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Uncasville, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service
Excellent service. The service people are all very friendly and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/12/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


GF
Gerard F.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The best
The service is outstanding. Everyone should go there to fix their cars The very best srtvice
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/12/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


JM
Jimmy M.
Taftville, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Excellent
Very professional!
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/11/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


WI
William I.
Baltic, CT
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
First service for new Hyundai
The first service appointment was a good experience. The appointment time was kept. The fee for service was at or below what other places charge. Everyone was nice and pleasant.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/11/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


VG
Vincent G.
Mystic, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Service is excellent and the staff is very accommodating and knowledgeable.
Very pleased with every visit.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/11/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


RH
Robert H.
Danbury, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
oil change
performed without any problems, as alwasys
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/09/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


RL
Rena L.
New London, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
friendly
Excellent service
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/08/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


BP
Barry P.
New London, CT
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
The People that work in the service center
excellent staff
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/07/2019

Thank you for the survey.

Bobby


RD
Robert D.
Norwich, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
dec 26 18
Good people, excellent.
HUGHIE S. from M. J. Sullivan Hyundai responded on 01/02/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


CK
Christopher K.
Waterford, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/31/2018 Category: Service
Poor communication / long wait for simple oil change
Waited to long for simple oil change
HUGHIE S. from M. J. Sullivan Hyundai responded on 12/31/2018

I'm sorry about your recent service visit. We are striving to reduce wait time for all our services. I do apologize for any inconvenience and hope to have this issue taken care of in the future. 

Service Director
Hugh Stevens


DS
David S.
Waterford, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
.
.
HUGHIE S. from M. J. Sullivan Hyundai responded on 12/31/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


BD
Brian D.
Niantic, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2018 Category: Service
good service
every time I have been here for work, they have provided good service
HUGHIE S. from M. J. Sullivan Hyundai responded on 12/26/2018

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JC
Joseph C.
North Stonington, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018 Category: Service
Great service department
Always receive excellent service
HUGHIE S. from M. J. Sullivan Hyundai responded on 12/24/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


MR
Mitchell R.
New London, CT
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Oil change
Car was ready quickly and there were no problems. Great service as always.
HUGHIE S. from M. J. Sullivan Hyundai responded on 12/24/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director