Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,874 Reviews)

ReScore Reviews™ (20)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Uncasville, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020 Category: Service
New car battery
service was excellent! Nice friendly staff! Didn't expect to replace a battery in less than 2 years in a new vehicle?!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/03/2020

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director.


JJ
John J.
Groton, CT
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
n/a
n/a
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/02/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
service
excellent,overall
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/02/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


LS
Linda S.
Niantic, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Oil change
Associates are knowledgeable and care
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/02/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


Verified Customer
Ledyard, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020 Category: Service
Great service!
I am always happy with the service department. They were helpful, friendly, and efficient for my recent appointment. My car looked like new when I picked it up - washed and vacuumed and ready to go!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/02/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


KL
Kevork L.
Mystic, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020 Category: Service
friendly attention Of and to everyone!
Always courteous , professional, and friendly attention for everyone’s needs in timely fashion!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/02/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


AA
Albert A.
Lebanon, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020 Category: Service
Great place
Really nervous going for oil change during this virus time. It worked out well. Don't go many places so it took longer to put miles on.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2020

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director.


WG
William G.
Waterford, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Oil change
Acorns and critters caused more work than oil change. Still able to get car back the same day.
Thank you
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director

HUGHIE S. from M. J. Sullivan Hyundai responded on 06/01/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


VG
Vincent G.
Mystic, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Scheduled service
Excellent professional staff,very courtesy and friendly. Always a pleasure to have my vehicle serviced there.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


Verified Customer
Preston, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
RECENT SERVICE
recently went in for service on a 2015 Hyundai Sonata-
I dropped off the car - the service had been done in less than the time they said it would be ready
Car was clean - felt very comfortable taking my car for service at MJ Sullivan Hyundai
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


JH
Joseph H.
Uncasville, CT
2019 Hyundai Elantra Gt
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/27/2020 Category: Service
good company . needs better communication to the customer
better communication
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2020

I’m sorry about your recent service visit, I understand your frustration about wait time. Unfortunately during covid-19 our staff has been reduced. I do apologize for any inconvenience this may have cause.

Hugh Stevens

Service  Director

 


Verified Customer
Norwich, CT
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020 Category: Service
Excellent personal service
Efficient knowledgeable friendly staff
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/26/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


AM
Ann M.
Norwich, CT
2017 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020 Category: Service
They are very good
I would recommend this dealership to others
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/21/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020 Category: Service
Service
Everyone is very friendly and professional
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/21/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director


MS
Marvin S.
Preston, CT
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020 Category: Service
a great place to have work done on our santa fe.
Shawn M. is a good guy, keep him.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/15/2020

We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Thanks for giving us the opportunity to serve you.

Hugh Stevens
Service Director