Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1477 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.1538446/5Overall Rating 4.1538446/5Overall Rating 4.1538446/5Overall Rating 4.1538446/5rating 4.1538446
Original
Overall Rating 1.92308/5rating 1.92308rating 1.92308rating 1.92308rating 1.92308
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


KM
Krystle M.
Niantic, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Maintenance Appt
Great customer service. No extra. Just did the job at hand
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


KM
Kathryn M.
Brooklyn, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Carcare
Friendly, clean reliable
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


PU
Paul U.
Mystic, CT
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great Service
We have been coming to MJ Sullivan for many years and have never had a problem. They are efficient and let you know just what they did and if they found something that needs addressing.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/13/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


RH
Robert H.
Danbury, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
routine service
once again, excellent overall service experience
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


VW
Valerie W.
New London, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
V West
Great service. Done in the timeframe predicted!
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


SG
Stephen G.
Mystic, CT
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Maureen Gilardi
Service is always courteous and caring.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


Verified Customer
Hemet, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Fantastic service
Excellent
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/11/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MW
Mark W.
Waterford, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Good service
MJ Sullivan is where I have purchased 5 Hyundai Santa Fe's..
My wife and I enjoy the quality built into Hyundai products.
We also enjoy the good service we receive at MJ Sullivan.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/11/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Uncasville, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/10/2019 Category: Service
Service Supervisor
I have confidence in your service department because of the attentiveness of Bob,the Service Manager. He appears to be no-nonsense, and wants the customer treated well for their money.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/11/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JR
Judith R.
Waterford, CT
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Customer Service
Great personnel and can depend on the service rendered. Always treated first class and they are always helpful.
Been a customer for years and recommend them.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/11/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Westerly, RI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Service Center at M J Sullivan Hyundai
This was the 5th time that my Tucson has had the same problem--the service engine light comes on. Hopefully, it has now been addressed and the problem will not reoccur. Bina has been great in contacting me and making sure that I am a satisfied customer.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JM
Jon M.
Niantic, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
See below...
Receptive staff, excellent work and completed within the time promised.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


ML
Michael L.
Waterford, CT
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
outstanding
outstanding
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SW
Sam W.
Jewett City, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Excellent service and support
Excellent business organization and teamwork. Not snooty
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/08/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CW
Cynthia W.
Jewett City, CT
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Great service- great flexibility
Roberto in sales is great. Bob in service is excellent. Jack in the body shop is really accommodating and professional.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/08/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DO
Donnie O.
Niantic, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Service visit
From selecting a service date on line through the discussions of what was done, and no pressure of coming due recommendation
The trip was great
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/05/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SW
Sharon W.
Mystic, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
MJ Sullivan
great Service
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/05/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


NP
Norman P.
Lisbon, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
My salesman at the time, Mr. Connors, and Mr Mihok and the techs in the service and re-con departments.
Once again, the routine scheduled service on my Sonata went off without a hitch. When I entered the service department, I was greeted by name from Mr. Mihok. I was about 20 minutes early, and my vehicle was brought in before the appointment time. The friendly, knowledgeable and hard working staff, along with the quality work performed, keeps this customer returning. Another Great job.....Thanks
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/04/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


BD
Brittney D.
Waterford, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/03/2019 Category: Service
Terrible Experience
From the time of purchase until the time of servicing the vehicle I have gotten nothing but a headache. Buy from a company that wants to make things right.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/03/2019

I’m sorry about your recent service visit. I was able to check on what warranty you purchased. You purchased a Hyundai certified pre-owned vehicle. The standard Hyundai new car powertrain limited warranty is good for 10 years and up to 100,000 miles. When a Hyundai is sold as Certified Pre-Owned the exact same coverage applies to the pre-owned car. The repair done on your vehicle wasn’t powertrain.

Hugh Stevens
Service Director


FR
Faith R.
Groton, CT
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Excellent service
I brought my Elantra in to the body shop to have front end damage repaired. Got it back looking like new, and the entire car had been detailed inside and out. Great customer service as well.
HUGHIE S. from M. J. Sullivan Hyundai responded on 04/03/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director