Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1553 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


JG
John G.
Uncasville, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Always friendly and prompt service
Calling to schedule an appointment is quick, easy and excellent customer service. Whether over the phone or in person, very friendly, polite and courteous. They take the time to listen and review what will be done. Repairs and maintenance are always done in a timely fashion.

Verified Customer
Norwich, CT
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Local
Always courteous
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


WS
William S.
Niantic, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
service appt
Everything according to plan
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Plainfield, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
staff knowledge of product
sales staff also knowledgeable of product
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


R
R.
Old Lyme, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Recent Service
Service was quick and efficient
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SR
Samir R.
Groton, CT
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Car service
Greate place to get your car service at affordable rate
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/08/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SE
Susan E.
Colchester, CT
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/05/2019 Category: Service
Service time
Slow service time no costs told ahead of time not a great vacuum job
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/09/2019

I'm sorry about your recent service visit. We are striving to reduce wait time for all our  services. I do apologize for any inconvenience and hope to have this issue taken care of in the future. 

Hugh Stevens
Service Director


JS
Jason S.
Lebanon, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Excellent customer service
Always friendly and helpful staff. Detail oriented and accommodating.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
East Lyme, CT
2013 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2019 Category: Service
Consistent staff
Usually great visits but no this time
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/09/2019

I'm sorry about your recent service visit. I do apologize for any inconvenience and hope to have this issue taken care of in the future.

Hugh Stevens
Service Director


RB
Raymond B.
Colchester, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
outstanding service department.
quickly found problem and corrected it. although am deeply concerned that the wiring harness-knock sensor was found defective. my new vehicle (2018 Hyundai sonata sport) had no indication that there was anything wrong. While driving the check engine light started to flash and I lost power. this could have been a very serious incident 2018 Hyundai sonata had there been traffic that I would have had to deal with. I did some research on my computer and found that other 2018 sonatas experienced the very same problem. the fix was exactly the same ( a defective wiring harness-knock sensor).This is my 4th Hyundai sonata I have purchased and this is the only one I have had ANY problems with. I only have 10,650 miles on my 2018 and now seriously considering trading and will have to take a deep loss. mj Sullivan is a excellent dealer with a great staff. I would recommend the business.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


GF
Gerard F.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Best
The best service anywhere in the world
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JM
James M.
North Stonington, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
A++
Bob, Steve, and Beena are the best-friendly, courteous, and accommodating!
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


KE
Kenneth E.
New London, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
People know what they are doing all ok
All ok
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
Respond


Verified Customer
Lisbon, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019 Category: Service
‘17 Elantra
Twice in for warranty repairs in the first 50k miles. Dealer service was great both times. They gave us a free loaner when it could not be fixed that day.
HUGHIE S. from M. J. Sullivan Hyundai responded on 07/01/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CB
Cynthia B.
Waterford, CT
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Owner
Aaaaa
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/29/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MR
Mary R.
Quaker Hill, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Always professionally & knowledgeable
MJ’s staff always friendly and helpful and can answer any questions or concerns and come up with the answers
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/27/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Brooklyn, CT
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019 Category: Service
Friendly
People are friendly
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/27/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Fixed tire leak
Simple tire leak fixed. Removed cause of leak and plugged hole. Got interior vacuumed ... nice
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/27/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


EG
Eleanore G.
New London, CT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great as always
Always a good experience
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DE
Diane E.
Uncasville, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
trust worthy
service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/26/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director