Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

244 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
92% Would Recommend
81% Business Response
Latest Review 17 days ago

Reviews


Anonymous avatar
Verified Customer
Victoria, TX
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
The people make it a pleasant place to do business.
Fine except in the past someone would have given me a better price on an oil change and I would have had that done at the same time I got my inspection.

DT
Darrell T.
Austin, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
good service team
good coffee, cookies, popcorn and good people...
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


Anonymous avatar
Verified Customer
Victoria, TX
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Very convenient and affordable.
Great service, convenient and affordable.
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


Anonymous avatar
Verified Customer
Victoria, TX
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Easy to do business with!
Very friendly. Took their time to work with us. They were very helpful.
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You


TH
Terri H.
Edna, TX
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Awesome service
Best place to go for car maintenance needs
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


PP
Patricia P.
Victoria, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Patricia Prentice
We had to have our new key fob program and they got us in same day the new one arrived in parts department.
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


RB
Robert B.
Victoria, TX
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Good
People are friendly and service is good
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


LM
Larry M.
Victoria, TX
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
My Experience At Mac Haik Hyundai Quick Lane
Quality of work is good and reliable, and usually relatively fast. This time, the service was slow due to a very busy day with lots of vehicles dropped off. Oil change coupon was not applied to bill. Staff made it write by offering free oil change on next oil change.
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


JU
Jerry U.
Victoria, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Jerry's View
When Mac Haik Hyundai opened the Quick Lane facility, I started using it for my 1012 Hyundai service needs. So, when we got the 2017 Santa Fe , it just naturally went there too. The service facility is clean and neat and prices are ok too. The wait time is not bad either. I like it and I recommend it.
Johnny D. from Mac Haik Hyundai responded on 05/03/2018

Thank You.


Anonymous avatar
Verified Customer
Ganado, TX
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Service
The only thing that could be improved would be allowing customers to schedule an appointment time.
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You


Anonymous avatar
Verified Customer
Victoria, TX
2013 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
My experience
Staff are friendly and personable, always willing to explain problems if needed. In my experience Service is done in a reasonable amount of time.
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You


ES
Elinor S.
Victoria, TX
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Very professional
Very friendly and I didn’t have a long wait time. They finished the oil change very quickly and honored my coupon.
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You


Anonymous avatar
Verified Customer
Victoria, TX
2009 Hyundai Santa Fe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2018 Category: Service
Service
Easy to get scheduled, nice staff
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You, let us know when you are ready to repair or come see our expert sales staff to trade for a new Hyundai.


Anonymous avatar
Verified Customer
Victoria, TX
2011 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2018 Category: Service
First Contact is Important
My first contact was not as friendly as in past times at this facility.
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You, We will get better.


RR
Richard R.
Inez, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Quick service
Quick diagnosis of problem and problem resolved within a reasonable amount of time.
Johnny D. from Mac Haik Hyundai responded on 04/18/2018

Thank You


RF
Robert F.
Victoria, TX
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Inspection
Quick service
Johnny D. from Mac Haik Hyundai responded on 03/14/2018

THANKS


SS
Shirley S.
Goliad, TX
2017 Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2018 Category: Service
They didnt seem to care.
I was very disappointed, I will really have to think about this before I return. And I am going to get prices elsewhere also.
Johnny D. from Mac Haik Hyundai responded on 03/14/2018

Thank you for your responce. I am addressing your concern and will follow up with you soon.   

Johnny Danesi
Service Director
Mac Haik Hyundai Victoria


FG
Frank G.
Victoria, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
They take care of my car.
I own 2 Hyundais and my mom owns one. I have been happy with the services I have received.

VB
Vicky B.
Corpus Christi, TX
2004 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
Oil change review
The waiting room was clean, service was done in less time than told, but as mentioned previously I don't think I got the full synthetic oil I requested. (it's usually a lot more expensive.) Otherwise, I would go back and give it another try.

Anonymous avatar
Verified Customer
Port Lavaca, TX
2016 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2018 Category: Service
Almost fixed
More parts needed to be ordered to fix the problem. I have to make another visit to try to get my car fixed.