Mac Haik Hyundai

So popular and busy that it is a long wait sometimes. Check-in and out is consistently friendly and convenient. Easy access and comfortable waiting room with nice bathrooms. Good place for oil change and inspections.

Visit was fine.

The person at the front desk who originally met me when I came in was okay. However, the service technicians who helped me were great.

I was not happy having to leave my car twice for 2 hrs because they did not check to make sure the parts were there.

Employees are very nice and helpful. Pricing needs to be more competitive to keep me coming back after the warrant has run out for any major repairs.

I liked that you offered your customers entertainment by providing us with a movie while waiting for our vehicles. I however would like to recommend that you provide some sort of a water cooler.

All OK.

Good service visit

I always bring my vehicles to Mac Haik for servicing since I purchased my vehicles at Mac Haik. I was a little concerned this visit that a service tech came to ask me how to take the wheel covers off my Hyundai and if I knew of a tool that was used to take the covers off. I brought my vehicle to the dealership for servicing because I assumed that the techs would know how to service my car.
I will say that the gentleman at the service counter did make sure he got another tech to work on my car. He said that he had gotten a tech that was familiar with Hyundai's to take care of the tire rotation on my car.

The oil tag needs to better. Needs to stick

Fine except in the past someone would have given me a better price on an oil change and I would have had that done at the same time I got my inspection.

Quality of work is good and reliable, and usually relatively fast. This time, the service was slow due to a very busy day with lots of vehicles dropped off. Oil change coupon was not applied to bill. Staff made it write by offering free oil change on next oil change.

My first contact was not as friendly as in past times at this facility.

The waiting room was clean, service was done in less time than told, but as mentioned previously I don't think I got the full synthetic oil I requested. (it's usually a lot more expensive.) Otherwise, I would go back and give it another try.

Excellent

Had my state inspection done. It took a little longer than I expected but I think they were busier than they appeared.

Value of service performed was cheaper with the coupon than anyone else in town. Also wait time was reasonable and within the timeframe promised.

I took my car in for an oil change and to check for any preventive maintenance that was due. The gentleman who helped me was polite. I left my vehicle and he called me to let me know what they found and what they suggested I needed to do. The overall time was quicker than I expected. Which was nice. I was a little disappointed because one of the preventive maintenance things to be done was suppose to happen around 60,000 miles and they were just bringing it to my attention at over 69,000 miles (and I ask each time if anything needs to be done) so I wish that was caught earlier but at least it was caught.

I always go there.

I would give it a 7 out of 10