Omaha Japanese Auto Repair
Featured Business
0.8 miles away
08/21/2019 - "Attention"
"When I requested an appointment via their online portal I received an immediate response from one of..."
Reviews
BL
Ben L.
Omaha, NE
Geo Prizm
Verified Customer
Ben said they did what he needed to be done, it was done quickly and it was cheap enough.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018
Thanks Ben
MR
MARY R.
Omaha, NE
GMC Acadia
Verified Customer
The staff
It was so easy. The staff was very helpful and friendly. The work was done quickly. I appreciate the great customer service that I received. Thank you.
Recommended
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/09/2018
Thanks Mary, and we are always happy to help. It's reviews like this that make us happy to do what we do
JN
John N.
Omaha, NE
Ford Police Interceptor
Verified Customer
John said the business is good. Zach, took good care of him.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/14/2018
Thanks for the good review John. Come back and see us anytime.
WD
Wyatt D.
Papillion, NE
Chevrolet Impala
Verified Customer
Wyatt said they got him in and out pretty quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018
Thanks Wyatt, we pride ourselves on not inconvenicencing our customers while doing quality work.
BE
Brad E.
Nebraska
Mitsubishi Lancer
Verified Customer
Spoke with Jess. She said she really enjoyed the visit at this business. Her vehicle has been worked on by them for a long time. They have really good service and they are affordable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018
Thanks for continuing to trust us with your vehicle. We're always happy to help.
II
Ibrahim I.
Omaha, NE
Chrysler Town & Country
Verified Customer
Ibrahim said they diagnosed the problem, got the part and did the repair within an hour, while he waited. They did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018
Thanks Ibrahim, its good to hear we got you back on the road and you are happy with our service
JD
James D.
Gretna, NE
Dodge Charger
Verified Customer
James said he recommends this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018
Thanks James
GS
Gerald S.
Omaha, NE
Jeep Cherokee
Verified Customer
Gerald said he and his parents have been using the business for years and they have always taken care of his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018
Thanks for trusting us with your vehicles. We look forward to helping you for years to come.
RC
Ron C.
Bellevue, NE
Chevrolet Silverado 1500
Verified Customer
Ron said this business provides good service and their technicians are knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018
Thanks Ron, we're happy we could help you out
CN
COURTNEY N.
Omaha, NE
Dodge Journey
Verified Customer
Great Place
Got me in very quick. Fixed my issue right. My car runs alot better now. One of cheapest quotes i got. Also, didnt try to get over on me because im a female (which happens alot unfortunately)......
Recommended
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018
Thank you for the review. If you need anything in the future just give us a call.
DJ
Dennis J.
Omaha, NE
Lincoln Town Car
Verified Customer
Dennis said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018
Thanks Dennis
JP
JIM P.
Omaha, NE
Ford Police Interceptor
Verified Customer
Great service at reasonable prices.
Couldn't be any happier with the service I have received at Mad Hatter. Great service and very reasonable prices I think. Just had a vehicle in for service and Zack the owner gave me a ride home and then picked me up the next day so I could pick my vehicle up. A great great bunch of people.
Recommended
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018
Thanks for the review. And we will see you around.
ML
Mike L.
Nebraska
Chevrolet Corvette
Verified Customer
Mike said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018
Thanks Mike and hope you enjoy your new vette.
ML
Mike L.
Nebraska
Chevrolet Corvette
Verified Customer
Mike said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018
Thanks Mike and hope you injoy you new vette.
ZS
Zach S.
Omaha, NE
BMW 3 Series
Verified Customer
Zach said he was happy with the results he got from the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018
Thank you Zach
SE
Shela E.
Omaha, NE
Chrysler 300
Verified Customer
Shela said the employees gave excellent customer service. They explained and answered all her questions.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018
Thank you for the review. If you need anything in the future just give us a shout.
LR
LACHELLE R.
Omaha, NE
Dodge Caliber
Verified Customer
Fantastic Work - I'll Be BAck
This was my first time visiting Mad Hatter and I could not be more impressed. They now have a customer for life - well as long as I live in this area. :) Zach H. helped me and he was great.
Recommended
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/04/2018
Thank you Lachelle and hope we can keep the Caliber on the road till you can get a new one like you wnat.
RM
Ryan M.
Nebraska
Chevrolet Silverado SS
Verified Customer
Ryan said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/08/2018
Thank you Ryan
JA
Jason A.
Gretna, NE
Toyota Tundra 4WD Truck
Verified Customer
Jason said this business did everything he needed them to do, and there were no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018
Thank you for the feed back
BT
Bryan T.
Elkhorn, NE
Toyota Camry
Verified Customer
Spoke with his Caelan. He said everything was good with the service at the business. He had an engine light on when he took the vehicle in. They said they shut it off, but after a day and a half later, the light came back on. He stated he would like to know what the light means, and if the vehicle needs more work done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018
If the light came back on call and we can get it looked at. It may be a test ran that was previously not ran because of the other problem.