Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 8 months ago

Reviews


JP
JIM P.
Omaha, NE
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018
Great service at reasonable prices.
Couldn't be any happier with the service I have received at Mad Hatter. Great service and very reasonable prices I think. Just had a vehicle in for service and Zack the owner gave me a ride home and then picked me up the next day so I could pick my vehicle up. A great great bunch of people.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thanks for the review. And we will see you around. 


ML
Mike L.
Nebraska
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thanks Mike and hope you injoy you new vette. 


ML
Mike L.
Nebraska
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thanks Mike and hope you enjoy your new vette. 


ZS
Zach S.
Omaha, NE
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Zach said he was happy with the results he got from the business.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018

Thank you Zach


SE
Shela E.
Omaha, NE
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Shela said the employees gave excellent customer service. They explained and answered all her questions.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018

Thank you for the review. If you need anything in the future just give us a shout. 


LR
LACHELLE R.
Omaha, NE
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018
Fantastic Work - I'll Be BAck
This was my first time visiting Mad Hatter and I could not be more impressed. They now have a customer for life - well as long as I live in this area. :) Zach H. helped me and he was great.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/04/2018

Thank you Lachelle and hope we can keep the Caliber on the road till you can get a new one like you wnat. 


RM
Ryan M.
Nebraska
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Ryan said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/08/2018

Thank you Ryan


BJ
Brent J.
Valley, NE
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Brent said the service he received was great. The overall cost for service was reasonable.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thank you for the review


LF
Lynn F.
Elkhorn, NE
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Lynn said the business was good and the price was right.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thank you for the feed back we strive to give the best service with the right prices.


DL
David L.
Elkhorn, NE
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
David said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

thank you 


JA
Jason A.
Gretna, NE
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Jason said this business did everything he needed them to do, and there were no complaints.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thank you for the feed back


JH
JOHN H.
La Vista, NE
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017
Great service
The Guys at Mad Hatter were great. Got me in and out and service was excellent!. I would definitely recommend their services for your car or truck needs.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/02/2018

John thank you for the review and if you need anything on the Impala just give us a call. 


HM
Harvey M.
Fremont, NE
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Service
Harvey said this is a great business, with great service and good people. He uses this facility for all his exhaust work.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018

Remember you can come in for more than exhaust service.


TB
Tom B.
Omaha, NE
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Tom said the business did a great job . They were able to squeeze him in, which he really appreciates.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/08/2018

Thank you for the review Tom Look forward to seeing you next time

Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/08/2018

Tom thank you for the review. And sure I will see you soon for a LOF seeing how fast you put miles on. 


SS
STEVE S.
Omaha, NE
Ford Bronco
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017
Excellent Service
Excellent service! Zack and Sean are fantastic. I had a new exhaust system installed and they did a great job of helping me determine the best system for my vehicle, they were friendly, and everything went exactly as planned. Thank you!!
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 12/27/2017

Well thank you for coming in and that Bronco was super nice and glad we got to have a hand in it. If you need any other repairs on other vehicles too give us a shout. 


RA
Rob A.
Omaha, NE
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Rob said the employees were easy to work with.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 12/27/2017

Rob thank you for the review 


LV
Lou V.
Nebraska
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Lou said this facility gave him good service and had the equipment to handle his one ton Dodge Dually. He's been to other facilities, which are not equipped for this.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thanks Lou, just give us a call if you need anything. 


GD
Grant D.
Omaha, NE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Grant said the business did a very good job, and they were quick.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

thank you for the review 


JZ
Jim Z.
Omaha, NE
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Spoke with Bill. He said the staff was friendly and the service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thank you for the review.


AT
Andy T.
Omaha, NE
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Andy said he had no problems. The business was just more costly than expected.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thank you for the review. That is why we like to look at them first. There can be more than just a muffler bad. 


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