Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

792 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 7 days ago

Reviews


NK
NASSER K.
San Antonio, TX
Mercedes-Benz E-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019
Tire pressure
They supposed to check my tire pressure but they did not. I went somewhere else to fix tire pressure

VG
Ventura G.
San Antonio, TX
BMW 330i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2015 Category: Service
Ventura said this business promised the vehicle one day and it was not ready until the next day and there was not a reason given to him.
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
Texas
BMW X5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Service
Mike said the business took too long to get his vehicle back without letting him know and the price change.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Service
Mike said this was his second time visiting this business, but the first time he went was for an oil change. He stated that this time this business wanted to keep his vehicle for the weekend so they could continue to repair his vehicle. He mentioned he thought the repairs should have been done and they did not need his vehicle for the weekend. This business gave him a price change and should not have had to pay more for things that should have already been done. His vehicle overheated 12 hours after the repairs were done and now he has to bring his vehicle back.
This review was collected via phone interview by Customer Research Inc.
Joe C., General Manager from Euro Car Care Inc responded on 07/24/2015

MIKE, WE THANK YOU FOR YOUR PATRANGAGE. REGRADING YOUR REVIEW: WE DID MENTION TO YOU THAT THE FAN WAS NOT WORKING PROPERLY AND DID NOT RECOMMEND DRIVING THE VEHICLE. WHEN THE FAN IS NOT PREFORMING TO SPECS IT CAN CAUSE OVERHEATING. WE APOLOGIZE IF THERE WAS A MISS COMMUINACATION. WE LOOK FORWARD TO SEEING YOU AGAIN HAVE A WONDERFUL WEEKEND. 

Joseph Castillo
General Manager
210-340-1510

DK
DAVID and DONNA K.
Canyon Lake, TX
Audi A4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2015
Saved money
Drove all the way over to Cavender Audi from Canyon Lake to have oil level checked as you suggested. It was fine. Maybe your gauge is off?

DG
Dan G.
San Antonio, TX
Volkswagen Passat
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2015 Category: Service
Dan said he went in for an oil change and he had no problems.
This review was collected via phone interview by Customer Research Inc.

DY
Daniel Y.
San Antonio, TX
BMW 325i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2014 Category: Service
Daniel said after his visit at this business, his check engine light came right back on.
This review was collected via phone interview by Customer Research Inc.