Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89
4.9

( 695 Reviews )

98% Would Recommend
Latest Review 2 days ago

Reviews


NM
Noel M.
Madras, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2016
Highly recommended!
Great fast service and reasonable pricing. Lance is very considerate and professional.

RW
Ron W.
Oregon
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2016 Category: Service
Ron said the service was excellent and the price was right. His vehicle was done early and the employees did a satisfactory job.
This review was collected via phone interview by Customer Research Inc.

CG
CHUCK G.
Powell Butte, OR
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2016
2003 Dodge Dakota Radiator Hose and Alternator replacement.
I have always been super impressed with your customer service and the way you have treated me when I come in. I can say that I love everything about your shop except your pricing system. I had an upper radiator hose and and an alternator replaced. I was charged $280 for labor and that seems fair to me except about 1/3 of that cost was to get the "check engine light" to go off. That does not seem fair and I certainly would have declined that repair had I known the price. You charged me $246 for a remanufactured alternator. I went online and found several for under $100 and new ones were just over that price. I am not happy with a price over 100% markup on parts but I suppose I can live with it (not happily but...). I am disappointed in the price I was charged for an Upper radiator hose. At O'Reilly Autoparts, an upper hose costs $17. You charged me $111. Part of that was coolant but it still seems like I was overcharged for that hose. You wanted my feedback. My feedback is I love your business but your pricing may someday drive me elsewhere. I can't recommend you to friends if I think your pricing is unfair.

RH
RICHIE H.
Redmond, OR
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2016
WOW!
These guys are top notch, Lance ROCKS & the mechanic's are professional STUDS!

DS
Don S.
Metolius, OR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Don said they did a good job and he will be back.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Powell Butte, OR
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Tim said this business did a good job and provided him with good service.
This review was collected via phone interview by Customer Research Inc.

KS
Kay S.
Oregon
GMC Jimmy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2016 Category: Service
Kay said this business has done an excellent job and her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Redmond, OR
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2016 Category: Service
Don said the service provided by this business was excellent, informative and polite.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Terrebonne, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2016 Category: Service
Frank said this business did better than he expected. It was his first experience with this business and he will always be back. They are honest and they do great work. They went out of their way to help him, get back on the road.
This review was collected via phone interview by Customer Research Inc.

PE
PAULA E.
Prineville, OR
GMC Sierra Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2016
Oil change
Fast and friendly!

CW
CHRIS W.
Redmond, OR
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2016
Repair work, service
Always great service, accomodating

GM
GABBY M.
Bend, OR
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2016
Worth the drive to Redmond from Bend
Keep coming back. Love you guys. In and out quickly, good service and a wonderful place to hang out and wait.

RT
Rick T.
Prineville, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Service
Rick said the service at this business was great and the staff was wonderful. He appreciates them helping him out with his vehicle.
This review was collected via phone interview by Customer Research Inc.

HM
Hannah M.
Oregon
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Service
Spoke with Cliff. He said they let him know what was happening and they did what he asked them to do. They gave him reminders before the appointment.
This review was collected via phone interview by Customer Research Inc.

FP
Frank P.
Redmond, OR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Service
Frank said he is happy with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Redmond, OR
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Service
Mike said the business was very professional and they treat people well. He expressed he wouldn't go anywhere else and he wants them to keep up the great work.
This review was collected via phone interview by Customer Research Inc.

ML
MARY L.
Redmond, OR
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
Great Service
Another great experience. Truly fair prices along with great work. Thank you Lance!

TK
Tom K.
Redmond, OR
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2016 Category: Service
Tom said the business always does a great job, and it is always a pleasure to bring his vehicle in.
This review was collected via phone interview by Customer Research Inc.

BM
BLAKE M.
Redmond, OR
Chevrolet Suburban
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2016
Excellent technicians.
Responsive, reliable and superb customer service.

JS
JOHN S.
Redmond, OR
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016
Thank you!
The spend and efficiency of your transmission and crankcase fluid change was appreciated!

Displaying Review 481 - 500 of 695 in total