Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

677 Reviews

98% Would Recommend
Latest Review 12 days ago

Reviews


NE
NEIL E.
Mazda MX-5 Miata
Verified Customer
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07/10/2019
Excellent
You did what I requested of you, and got the car running again. Your prompt attention and friendly manner has given me confidence in your service, and I will not hesitate to return when the need arises. Thank you.

DB
DAVID B.
Redmond, OR
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019
Car seat repair
I had a problem with my front driver's seat on my 2007 Nissan Murano. Came in ,talked to Lance. And the next day, the seat was repaired.
Can't say enough of the service I get from Marshall's !!

LM
Leanne M.
Oregon
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
Leanne said the business was recommended to her by her brother. She said whenever her vehicle will need help, she'll take it over to the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018
Great Work!
They do Great Work and let you decide on whether you want the repairs. They keep you in the loop and communicate the cost up front which is very helpful.

JR
JEFF R.
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018
Great home town service
My second visit to this business and I’m still a believer. The service is friendly, prompt and professional. However, I would have preferred to be contacted immediately when they discovered additional work needed on my vehicle. If they had, perhaps I could have authorized the work be done right then and save myself a return trip.

DM
Darla M.
Redmond, OR
Dodge Ram Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Darla said there was one little thing that didn't get done. The employees were very pleasant.
This review was collected via phone interview by Customer Research Inc.

SO
Sal O.
Oregon
Ford Freestar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Spoke with Susan. She said she is happy with this business. They have good service.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Oregon
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Daniel said he was well informed about everything the staff did with his vehicle. The final price of the work was close to the quote they provided so there were no surprises. They were reliable. They did good, quality work.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Redmond, OR
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Spoke with Linda's daughter. She said the staff gave them a ride, and completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

JD
Jade D.
Redmond, OR
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Jade said there's still something going on, so he's going to have to bring it back. He appreciates their service.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Redmond, OR
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Brian said they did a really good job.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Oregon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Mike said the staff treated him really well and they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

RL
Rod L.
Redmond, OR
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Rod said this business charged him more than their quote.
This review was collected via phone interview by Customer Research Inc.
LANCE H., Owner from Marshall's Automotive responded on 05/15/2018

Thank you for the review Rod. Yes, we did charge you slightly more than the quote, as, we explained, after the leaking axle was removed, we discovered deeper damage, as the vehicle had been in a bad accident. Additional parts were required, which also took a little extra time to install. We were not able to see this additional damage until disassembly. We do appreciate your repeat business.


RD
RICK D.
Powell Butte, OR
Dodge Ram Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017
Knowledgable and Personable
Provided an estimate of the requested work in advance and it was accurate in relation to the final service bill. Our service was a major tune-up, transmission service, rear differential service and coolant replacement.
The service Manager was personable and provided a breath of confidence in the work we were requesting. This was our first visit to Marshall's.
We would had provided 5 stars for sure, however we anticipated our car being in the shop for two days as was originally communicated. It ended up being there 4 days. We appreciate that work load and parts can impact this...a courtesy call would have been useful to avoid confusion. However, we considered the overall experience to be superior to experiences elsewhere in the automotive business, Car repair mechanics that are dependable are hard to come by...we believe Marshall's is a relaible business.
When was the last time you received a 3 year guarantee on parts & service? You will at Marshall's!

IB
Isaiah B.
Oregon
Chevrolet Astro Passenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Isaiah said this business was unable to do a few things and they had to send him to another facility. It was a hassle having to go to two places.
This review was collected via phone interview by Customer Research Inc.

MO
Mike O.
Oregon
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2017 Category: Service
Mike said this was his first experience at the business. His vehicle broke down out of town and they seemed to be a pretty good outfit. They were very knowledgeable, they confirmed what he thought was the problem and they fixed it. Lance was very helpful. He would like to thank the business for getting him back on the road.
This review was collected via phone interview by Customer Research Inc.

KC
KIM C.
Redmond, OR
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017
Fast service
Marshall' s had fast service, got me in the same day I called and have my car done about the time they said they would..

KN
Katie N.
Redmond, OR
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Katie said the business gave her a quote, they did the work on time, and everything went well.
This review was collected via phone interview by Customer Research Inc.

JC
Jeromy C.
Redmond, OR
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2017 Category: Service
Jeromy said the one on one could be smoother but he has no complaints.
This review was collected via phone interview by Customer Research Inc.

JJ
Justin J.
Powell Butte, OR
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2017 Category: Service
Justin said the business is good.
This review was collected via phone interview by Customer Research Inc.