Marshall's Automotive

Clayton said this business generally has good service, but he took his vehicle in for brakes about 2 months ago, and provided the employees with the manufacturer brake pads. The business replaced the rotors, both front and rear, as well as put in the new brake pads. After about 2 months, and 2,000 miles, the rear brakes started to squeak. He stated he now questions if they actually turned the rotors or just charged him for them, because when he checked the vehicle out himself the rear rotors were rough and run down - like they hadn't been replaced the first time around. They don't squeak anymore, but he would have been happier with the experience if he could have avoided that second appointment by having the employees repair his vehicle correctly the first time.

You did what I requested of you, and got the car running again. Your prompt attention and friendly manner has given me confidence in your service, and I will not hesitate to return when the need arises. Thank you.

I had a problem with my front driver's seat on my 2007 Nissan Murano. Came in ,talked to Lance. And the next day, the seat was repaired.
Can't say enough of the service I get from Marshall's !!

Leanne said the business was recommended to her by her brother. She said whenever her vehicle will need help, she'll take it over to the business for service.

They do Great Work and let you decide on whether you want the repairs. They keep you in the loop and communicate the cost up front which is very helpful.

My second visit to this business and I’m still a believer. The service is friendly, prompt and professional. However, I would have preferred to be contacted immediately when they discovered additional work needed on my vehicle. If they had, perhaps I could have authorized the work be done right then and save myself a return trip.

Darla said there was one little thing that didn't get done. The employees were very pleasant.

Spoke with Susan. She said she is happy with this business. They have good service.

Daniel said he was well informed about everything the staff did with his vehicle. The final price of the work was close to the quote they provided so there were no surprises. They were reliable. They did good, quality work.

Spoke with Linda's daughter. She said the staff gave them a ride, and completed the service quickly.

Jade said there's still something going on, so he's going to have to bring it back. He appreciates their service.

Brian said they did a really good job.

Mike said the staff treated him really well and they did a pretty good job.

Rod said this business charged him more than their quote.

Provided an estimate of the requested work in advance and it was accurate in relation to the final service bill. Our service was a major tune-up, transmission service, rear differential service and coolant replacement.
The service Manager was personable and provided a breath of confidence in the work we were requesting. This was our first visit to Marshall's.
We would had provided 5 stars for sure, however we anticipated our car being in the shop for two days as was originally communicated. It ended up being there 4 days. We appreciate that work load and parts can impact this...a courtesy call would have been useful to avoid confusion. However, we considered the overall experience to be superior to experiences elsewhere in the automotive business, Car repair mechanics that are dependable are hard to come by...we believe Marshall's is a relaible business.
When was the last time you received a 3 year guarantee on parts & service? You will at Marshall's!