Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

382 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


JG
Juan G.
Woodstock, GA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Spoke with Petra. She said this was their second time there and they liked it. They were happy with the service, price, and time.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/21/2018

Hi Petra and Juan,

We are happy to hear you are a repeat customer who is happy with us! Thank you for the 5 star review. We look forward to our next time serving you.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

PO
Phillip O.
Acworth, GA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Phillip said the business completed his services in a quick manner.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/21/2018

Hi Phillip,

We love hearing you were happy with the quickness of our service! Thank you for taking the time to write a review. We hope to see you again (not too) soon!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

AB
Amber B.
Dallas, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018
No respect for your time
First experience here was Awesome! We moved to Dallas, Ga and I wanted to return because I liked the service. I called before to check timing before driving from Dallas to Woodstock. She assured me they were not busy. We checked in and waited atleast 15 minutes before she came and told me it would be an hour to an hour and a half before they could get to my car.... Is Mike the mechanic the only mechanic??? We left! I called before coming because we had a busy day preparing to leave for vacation. Ridiculous to me that as the customer I prepared on the front end and called only to drive and have my time wasted!!!
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Amber,

We are happy to hear that your first experience was awesome and sad to hear you were unhappy this visit.  At the time when you called, we weren’t busy. However, during your drive from Dallas, GA to here, we were inundated with waiting customers. Our policy for our customers who choose to wait is first come, first served. Unfortunately, the car before you had some issues and was taking longer than we would have liked, but that is sometimes the nature with repairing automobiles. Normally we would have offered to drive you home, (and, actually, I believe you were offered a ride by our bookkeeper who wasn’t aware you were from Dallas) however that wasn’t practical due to your living close to an hour away. We apologize that we didn’t realize the extra time needed by the previous car before you had been waiting for 15 minutes.

We hope that your next experience is more pleasurable.

Mike the Mechanic, Customer Relations Representative


ZF
Zach F.
Kennesaw, GA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Zach said he and his family go to the business all the time. The staff explain everything they are going to do and they finish in a good amount of time. The pricing was fair.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Zach,

We love hearing from our loyal customers! Thanks so much for the five star review and we look forward to serving you again in the future.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

RS
Rob S.
Acworth, GA
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Rob said the staff did a pretty good job and he's happy with the work they did. The business is convenient and the prices are fair. The staff are knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi rob,

We're excited to hear you were happy with our work and pricing. Thanks so much for taking the time to leave a review.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

RM
Robert M.
Georgia
Mercedes-Benz ML500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Robert said the business offered a fair price. The staff were helpful, and made suggestions on services he would need in the near future. He really appreciated their expediency. They were direct with the estimate, and on time.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Robert!

Thanks so much for the 5 star review! We love hearing that you had a great experience with us. We look forward to seeing you again! 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

JM
Jack M.
Acworth, GA
BMW 323i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Jack said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Jack,

We are happy to hear you felt we provided good service. Thank you for taking the time to write a review and we look forward to serving you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

LH
Lonnie H.
Marietta, GA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Lonnie said he is very comfortable with Brian. He always gets good advice. The parts the business has are good, as is the service.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/05/2018

Hi Lonnie,

Thank you for taking the time to leave us a review. We love hearing that you are comfortable with Brian and feel you always get good advice. We look forward to serving you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

CB
Charles B.
Acworth, GA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Charles said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/10/2018

Hi Charles, 

Thanks for the 5 star review. We love hearing that you would recommend us! We look forward to seeing you again. 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

PD
Patrick D.
Atlanta, GA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Patrick said the service is awesome. They did a great job.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/25/2018

Patrick,
Thank you for taking the time to write a review. We value our customers reviews. We also understand how important it is to receive great service. Thank you for the five stars we look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

RH
Raymond H.
Kennesaw, GA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Raymond said the employees did a good job, settled him in, and took care of him. He appreciated that they threw in an oil change.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/20/2018

Raymond,
Thank you for taking the time to write a review. We believe in giving our customers good service and we do our best to make you feel at home and comfortable when coming into the shops. Thank you for the five star rating! We look forward to seeing you again.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

Verified Customer
Acworth, GA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Service
Great service as always!
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/14/2018

Anonymous
Thank you for taking the time to write a review. We value providing our customers with great service. Thank you for the five stars. We look forward to seeing you again.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

KD
Katherine D.
Kennesaw, GA
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Katherine said the employees were helpful, fast and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/13/2018

Katherine,
Thank you for taking the time to write a review. We value our customers and understand how important it is to receive knowledgeable information about you vehicle, and to have a reasonable timely service to get you and your vehicle safely back on the road.Thank you for the five stars! We look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

BB
Benjamin B.
Georgia
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Benjamin said the business provided exceptional service.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/13/2018

Benjamin,
Thank you for taking the time to write a review. We value our customers and understand how important it is to receive great service. Thank you for the five stars! We look forward to seeing you again.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

DP
Dinesh P.
Kennesaw, GA
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Dinesh said he had an emergency and the staff came to the house to change the battery right away.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/12/2018

Dinesh,
Thank you for taking the time to write a review. We understand that a emergency can be stressful and how important it is to get great service right away to help ease an emergency situation. We look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

RO
Richard O.
Acworth, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Richard said the business provides excellent service and the staff are friendly.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/12/2018

Richard,
Thank you for taking the time to write a review. We understand how important it is to have excellent and friendly service. 
Thank you for the five stars! We look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

RC
Reid C.
Acworth, GA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Reid said the staff was up-front, honest, did exactly what he wanted, and was incredibly easy to deal with.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/12/2018

Reid,

Thank you for taking the time to write a review. We understand how important it is to get honest service, and have a good easy experience.Thank you for the five stars! We look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

TG
Tonia G.
Acworth, GA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Tonia said the service was great. The work was completed fast.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/23/2018

Riley,
Thank you for taking the time to write a review. MTM understands how important it is to receive great service in a timely manner. We look forward to seeing you again soon!
Thank you for the five star rating!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

SB
Stephen B.
Kennesaw, GA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Stephen said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/23/2018

Riley,
Thank you for taking the time to write a review. MTM understands how important it is to receive great service in a timely manner and at a good price.
Thank you for the five star rating!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

SC
Silvia C.
Kennesaw, GA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Silvia said the staff were good and quick.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/23/2018

Silvia,
Thank you for taking the time to write a review. MTM understands how important it is to receive great service in a timely manner and at a good price. We lok forward to seeing you again!
Thank you for the five star rating!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/23/2018

Silvia,
Thank you for taking the time to write a review. MTM understands how important it is to receive great service in a timely manner and at a good price. We look forward to seeing you again!
Thank you for the five star rating!

 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

Displaying Review 101 - 120 of 382 in total