Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1436 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.7407407/5Overall Rating 4.7407407/5Overall Rating 4.7407407/5Overall Rating 4.7407407/5rating 4.7407407
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Cambridge, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great Service
staff could not have been more friendly & helpful
Dan B. from Mirak Hyundai responded on 10/19/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876
Respond


Verified Customer
Arlington, MA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Great Service, Friendly Staff, But Long Service Time
As the title indicates, everything was well handled except for the amount of time the work required. The issue was not with the work or the amount of time it took, but the absence of communication.

For all concerned, it would be best to set everyone's expectations, which is the best rule of thumb for all business transactions. I remain bullish about Hyundai and its service, but this still seems worth noting.
Dan B. from Mirak Hyundai responded on 10/18/2018

Thank You for your response, we very much appreciate your business. I'm sorry that you didn't receive a 5 star experience at our dealership. Please contact Daniel Service Manager if you have any question at 781-641-6876


Verified Customer
Brookline, MA
2015 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018 Category: Service
Stay Away!!!
Poor communication, timing, no clear explanation what was diagnosed, no estimate in writing, additional wait time
Dan B. from Mirak Hyundai responded on 10/18/2018

Thank You for your response, I'm sorry that we didn't give you a five star experience. Someone will be in contact with you about your experience in the dealership. If you have any question please contact Daniel at 781-643-8000 ext 6875


Verified Customer
Somerville, MA
2012 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Local quick
I appreciated Clifford's explanation of what was needed. Put me at ease.
Dan B. from Mirak Hyundai responded on 10/18/2018

Thank You for your response, we very much appreciate your business. I'm sorry that you didn't receive a 5 star experience at our dealership. Please contact Daniel Service Manager if you have any question at 781-641-6876


Verified Customer
Brighton, MA
2010 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Communicative Staff
My first visit to this dealership was a great experience. The service staff took care to listen to my requests/concerns with my vehicle, give me estimated time of service as well as multiple options to tackle my issues. I was very happy to have such communicative staff in the service department.
Dan B. from Mirak Hyundai responded on 10/17/2018

Thank You for your response, we very much appreciate your business. I'm sorry that you didn't receive a 5 star experience at our dealership. Please contact Daniel Service Manager if you have any question at 781-641-6876


LR
Layan R.
Watertown, MA
2018 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2018 Category: Service
Disappointed With Service
I was very disappointed with the service I received both times at the Mirak Hyundai location in Arlington, MA. There was no explanation of what went on during my service or what they had performed. My car wasn’t cleaned or washed. I came back a second time due to a tire pressure issue and they just sent me straight to the gas station.
Dan B. from Mirak Hyundai responded on 10/17/2018

Thank You for your response, I'm sorry that we didn't give you a five star experience.  Someone will be in contact with you about your experience in the dealership.  If you have any question please contact us at 781-643-8000


SA
Serena A.
Arlington, MA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great services
Friendly staff and quick quality service.
Dan B. from Mirak Hyundai responded on 10/17/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


Verified Customer
Stoneham, MA
2003 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
I continue to receive excellent service - that is the reason why I return.
Same as above.
Dan B. from Mirak Hyundai responded on 10/17/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


LP
Laure P.
Arlington, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Prompt professional service
Appointment made. Service and delivery in great time.
Dan B. from Mirak Hyundai responded on 10/17/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


EL
Ed L.
Arlington, MA
2016 Hyundai Sonata Plu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2018 Category: Service
Need improvements in followup communications
Very professional, courteous, and quick with drop-off, but followup on car readiness needs improvement and 1 requested service was not completed and no one told me.
Dan B. from Mirak Hyundai responded on 10/15/2018

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager


JQ
Jae Q.
Jamaica Plain, MA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Fast, Friendly Service
The folks at Mirak Hyundai are fast, friendly and very courteous. They completed the scheduled maintenance in no time!
Dan B. from Mirak Hyundai responded on 10/15/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


IG
Ivan G.
Lexington, MA
2018 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2018 Category: Service
Service
The service was good, but inside my car was not kept clean.
Dan B. from Mirak Hyundai responded on 10/15/2018

Thank You for your response, I'm sorry that we didn't give you a five star experience.  Someone will be in contact with you about your experience in the dealership.  If you have any question please contact us at 781-643-8000


AG
Aileen G.
Arlington, MA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
First timer
Not a full service call... just to resolve a couple of minor issues that arose around 1,000 miles. Everything went well and I was out and on the road in no time. Nicely done!
Dan B. from Mirak Hyundai responded on 10/15/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


LF
Lisa F.
MA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great customer service!!
My experience was great! I would go back again but I won’t be living in the area so it’s not convenient for me.
The customer service was impeccable and that’s so important to me! Thank you so much for everything.
Dan B. from Mirak Hyundai responded on 10/15/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


Verified Customer
Brookline, MA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Excellent service!
Mark was excellent! Honest and efficient. Very much appreciated his help!
Dan B. from Mirak Hyundai responded on 10/15/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


MM
Marian M.
Allston, MA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Service
Service person explained in plain language repairs to be done.
Cliff L., ASM from Mirak Hyundai responded on 10/12/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876
  


LG
Linda G.
Waltham, MA
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Awesome Service Department
Phil Zullo is the reason I keep coming back. Takes care of me every time.
Cliff L., ASM from Mirak Hyundai responded on 10/12/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876
Respond
  


JA
James A.
Malden, MA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Good service
It was very convenient, the staff where extremely friendly, and where quick
Cliff L., ASM from Mirak Hyundai responded on 10/12/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876
Respond
  Pin


Verified Customer
Medford, MA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Good
Good
Dan B. from Mirak Hyundai responded on 10/12/2018

Thank You for your response, we very much appreciate your business. If you have any question please contact Daniel at 781-641-6876


KH
Kevin H.
Peabody, MA
2012 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/10/2018 Category: Service
Rule of thumb!
Never compromise on who prepares the things you eat and who completes work on your vehicle. The mechanics are not thorough in the completion of duty! Jepordizing overall safety!
Dan B. from Mirak Hyundai responded on 10/10/2018

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager