Since 1936, Mirak Automotive Group has believed that every customer deserves our respect, which we provide by handling every transaction with honesty and integrity. Mirak Hyundai offers low cost solutions through our experienced staff, whose top priority is exceeding our customer’s high expectations. Call us or visit our website today to Since 1936, Mirak Automotive Group has believed that every customer deserves our respect, which we provide by handling every transaction with honesty and integrity. Mirak Hyundai offers low cost solutions through our experienced staff, whose top priority is exceeding our customer’s high expectations. Call us or visit our website today to schedule an appointment for your next service visit. ...more
The issues began when I reached out to schedule an appointment to buy out my car. Despite my attempts to contact the Finance Department through emails and phone calls, I received no response. It was incredibly frustrating to be met with complete silence, as I was eager to finalize the purchase and expected timely assistance.
In light of the lack of response, I decided to visit the dealership in person to address the matter directly. I explained my concerns about the Finance Department's unresponsiveness. Instead of displaying empathy or attempting to rectify the situation, the Finance Manager callously responded by saying, "You can go anywhere else if you have complaints." This dismissive and unhelpful attitude was both surprising and disheartening.
What disappointed me the most was the stark contrast in treatment between the initial car purchasing process and the subsequent need for assistance. During the car purchase, the sales team was attentive, prompt, and eager to help. However, the Finance Manager's lack of professionalism and indifference towards customer concerns demonstrated a significant disconnect within the dealership.
As a customer, I expected consistent and respectful treatment throughout my entire experience with Mirak Hyundai. Regrettably, the Finance Manager's actions failed to meet these expectations. The Finance Department's disregard for promptly responding to customer inquiries and the Finance Manager's dismissive behavior towards my concerns conveyed a lack of appreciation for customer loyalty and satisfaction.
In conclusion, my encounter with the Finance Manager at Mirak Hyundai was profoundly disappointing. Their unresponsiveness and dismissive attitude left me feeling disheartened and undervalued as a customer. Based on this experience, I cannot recommend relying on the Finance Department at Mirak Hyundai for satisfactory assistance or support.