Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3787 Reviews

ReScore Reviews™ (62)

ReScore
Overall Rating 4.7741919/5Overall Rating 4.7741919/5Overall Rating 4.7741919/5Overall Rating 4.7741919/5rating 4.7741919
Original
Overall Rating 2.35484/5Overall Rating 2.35484/5rating 2.35484rating 2.35484rating 2.35484
96% Would Recommend
100% Business Response
Latest Review 4 minutes ago

Reviews


AW
Angela W.
Matthews, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Good
Very good service and professionalism

Verified Customer
Charlotte, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Good service but took too long with no update
The service was fine but we didn't get an update until my car was done which even then it wasn't pulled up so still had to wait for that. The waiting area was clean and plenty of places to sit. Would have been nice if snack and non caffeine drink options are available especially for how long we were there.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JR
John R.
Charlotte, NC
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent service
You won’t be disappointed.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
China Grove, NC
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great service and coffee
Great service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

GJ
George J.
Concord, NC
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Service
Great service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

OC
Orlando C.
Harrisburg, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Speedy work
Speedy response.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Kannapolis, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great service
Always a great experience!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/13/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

HG
Hugo G.
Concord, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
They took the time to personally make sure i was satisfied
They took the time to personally make sure i was satisfied and repaired a issue that came up with my vehicle

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2019 Category: Service
Work is rushed
You have to be on your vehicle to make sure it is properly fixed and bring it back multiple times
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/12/2019

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DR
David R.
Concord, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service Advisor follows up on all services performed.
If there is any part of the service that I do not understand the Service Advisor is there to explain.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
China Grove, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service
Excellent service and staff is very friendly and helpful. I have been pleased with the service I have received.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

KK
Kurt K.
Concord, NC
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Awesome Service
Quick and informative regarding all service. Thank you for a great experience!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AW
Amelia W.
Albemarle, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Friendly service and staff
Every one was nice
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

RT
Richard T.
Huntersville, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Service at Modern Hyundai
Great service Lisa was wonderful!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Denton, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Modern Hyundai service department does an excellent job!
They are prompt, efficient, and offer fair price discounts.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

RP
Rosemarie P.
Kannapolis, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Service Excellence
From start to finish the service department is great, friendly, and extremely helpful.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

SS
Sandy S.
Charlotte, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Super friendly and reliable service!
A+
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

SS
Stephanie S.
Concord, NC
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
service was fast and great answered all my questions
excellent
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

SH
Shirley H.
Kannapolis, NC
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great service as always!!!
Always enjoy my visits to Modern Hyundai. The service is always top of the line. The staff is knowledgeable, friendly and efficient.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

BM
Becky M.
Kannapolis, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great & Fast Service
Great customer service, team work & love the included car wash.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/10/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CC
Caliber C.
Concord, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
fast friendly service
always helpful
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408