Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 4168 Reviews )

ReScore Reviews™ (75)

ReScore
Overall Rating 4.813334/5Overall Rating 4.813334/5Overall Rating 4.813334/5Overall Rating 4.813334/5rating 4.813334
Original
Overall Rating 2.37333/5Overall Rating 2.37333/5rating 2.37333rating 2.37333rating 2.37333
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


AA
Ann A.
Charlotte, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Everyone is very friendly. Service team is with you before you get parked in the service area.
My appointment was at 8:45 and was out in about 45 minutes as I was quoted it take about an hour to do a computer update. Good work

AS
Alton S.
Charlotte, NC
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
state inspection
Always courteous, informative and timely.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

RT
Robette T.
Charlotte, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Great service
The staff at modern Hyundai is great! Their service department is excellent and prompt. I would recommend Modern Hyundai to have your Hyundai service and to have it serviced right!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Davidson, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Always great service
Quick friendly service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Harrisburg, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
xxx
xxx
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
The best
Always so friendly and knowledgeable
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

PL
Patricia L.
Kannapolis, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Concord service
Had State Inspection and oil change. Great service friendly staff.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Service
Great service.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 12/06/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

NJ
Nakia J.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Awesome Service!
Mr. John Simpson was great with getting my vehicle scheduled for service in a timely manner. He explained everything in detail and even offered a few suggestions on future services. I'm a regular customer at this dealership and every experience so far has been wonderful.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 12/06/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

CB
Clifford B.
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great Customer Service
Jeff Crump is always polite and gets the job done when my car goes to the service department !!!!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/05/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

FV
Francis V.
Kannapolis, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great people and service
Great people and service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/05/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

RT
Richard T.
Huntersville, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great Customer service
Lisa is excellent always very pleasant and makes me feel valued. I will always see her to service my vehicles.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/05/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JR
Joesph R.
High Point, NC
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Excellent
Great Service of our vehicle very well pleased
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/05/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

BM
Betsy M.
Wadesboro, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Excellent Service
Customer service is outstanding.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 12/04/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JH
Julie H.
Sherrills Ford, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Service
Great job!! No other place I’d go!!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/30/2019

Thanks  for your response 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JM
John M.
Charlotte, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Jeff Crump
Jeff is a Superb Service Representative. It goes without saying that he is a professional. But what is most important to me is the fact that he makes it seem as though he is thrilled to hear from me and that I am the only person on his mind when we speak on the phone. Jeff always ensures that he and Modern delivers on all commitments made. I have never been disappointed with the quality of any service or repair provided. We have three Hyundai’s at home and I schedule every service and repair through Jeff.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/30/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

BB
Bobby B.
Concord, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Staff
Great service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/30/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Denton, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great service!
Professional and quality service.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/28/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Charlotte, NC
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Quick and easy!
Everyone was pleasant, helpful, and service was quick and easy.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/27/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

AQ
Ana Q.
Charlotte, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Great customer service From AQ
Every time I go for service, everyone there is friendly and they make you feel comfortable.. I like that.
Thanks modern Hyundai of concord
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/27/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408