Modern Hyundai of Concord


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2179 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6060609/5Overall Rating 4.6060609/5Overall Rating 4.6060609/5Overall Rating 4.6060609/5rating 4.6060609
Original
Overall Rating 2.30303/5Overall Rating 2.30303/5rating 2.30303rating 2.30303rating 2.30303
95% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Verified Customer on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
My vehicle was taken in, I was checked in and the service was performed in a timely manner. The remodeled service area and waiting area is great. The woman who takes your money is great. Always very friendly and personable.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 05:45 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/26/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you in such a timely manner. Please feel free to contact us if you have any questions or concerns. We all look forward to seeing you back again soon for your routine maintenance!

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Lindsay B. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
You guys are awesome! Thanks for the oil change!
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 05:12 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/26/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Jeff was able to take great care of you in such a timely manner. Please feel free to contact us if you have any questions or concerns. We all look forward to seeing you back again soon for your routine maintenance!

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Andrew W. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and hassle free"
Got in and out within 30 minutes, who could ask for better than that!
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 04:43 PM
Priscilla E. at Modern Hyundai of Concord responded on 04/26/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Jeff was able to take great care of you in such a timely manner. Please feel free to contact us if you have any questions or concerns. We all look forward to seeing you back again soon for your routine maintenance! 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Patricia L. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service, great people"
Great deal on my Tuscan. Service department was friendly and answered all my silly questions. Did not have a long wait. Thanks.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 01:07 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.


Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Stephanie B. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Excellent service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 12:08 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Carol C. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service personel"
Service Personel
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 11:50 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Richard S. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service advisor was excellent and handled everything in a timely manner and the oil change was done in a very quick time frame.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 11:01 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Wallace H. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OIl Change"
Very professional staff.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/25/2018 04:46 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Tonya Elaine J. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
The service guys are helpful and courteous
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/25/2018 03:48 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Gerard R. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient."
Always great to us. Quick, friendly service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/25/2018 03:32 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Blanche L. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!!"
Excellent Customer Service From Mr. Hooper
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/24/2018 05:00 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Everyone is always friendly and they try to get you out as quickly as possible.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/24/2018 03:23 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/25/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous And Professional "
My wife actually was the one who brought my Sonata in for a recall service. She was very impressed with the courteousness and professionalism of the service department. She also stated she wished her cars dealership was this courteous and professional. She liked the fact that everything that was checked out was discussed with her as well as pricing before it was done. In closing she said she would gladly take my Sonata back for future services at Modern Hyundai of Concord.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/24/2018 01:34 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/24/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Alton S. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, on time, reliable and quality service."
Always a good experience even though it was only an oil change.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/24/2018 10:18 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/24/2018

 

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Paul O. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Experience -- Again"
I returned to the dealership for a new car due to the service I had received in the past. I appreciate the honesty of the service - not being pressured into optional services and being informed of services I do need. Honesty is critical ... no bait and switch. For this reason, i have recommended others to Modern Hyundai - and they have purchased.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 04:20 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/24/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

 
Shawn Howard

Service Director
Modern Hyundai
704-262-4408
Timothy T. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Very nice remodel,coffee,TV,nice seats, quick service,service writer great,and nice car wash,thanks again.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 02:23 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/23/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent sales and service"
As always, I received excellent service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/21/2018 06:33 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/21/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Paul W. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people "
Good people to do business with.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/21/2018 05:52 PM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/21/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Kelli A. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and courteous "
During the remodeling everyone was nice friendly and courteous. All businesses could take lessons from them
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/21/2018 07:39 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/21/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Tamara Q. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very attentive "
I love this place, they are all extremely nice and professional. From sales to service, they take care of you.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/21/2018 07:22 AM
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SHAWN H., Service Manager at Modern Hyundai of Concord responded on 04/21/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
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