Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2379 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.6486516/5Overall Rating 4.6486516/5Overall Rating 4.6486516/5Overall Rating 4.6486516/5rating 4.6486516
Original
Overall Rating 2.36111/5Overall Rating 2.36111/5rating 2.36111rating 2.36111rating 2.36111
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Anonymous avatar
Verified Customer
Harrisburg, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Best Service Department ever!!!
This service dept. is the best one I have ever used.

Anonymous avatar
Verified Customer
Kannapolis, NC
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Good visit
Fast and friendly
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/23/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MS
Margaret S.
Rockwell, NC
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
customer service
........
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/23/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

LC
Lynn C.
Concord, NC
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great customer service
Modern Hyundai is always right on time getting your car serviced and out.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JM
Jeffrey M.
Harrisburg, NC
2013 Hyundai Sonata Hyb
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
review titile
see my comment in the survey regarding the coolant fluid level and my concern regarding whether or not the multi point inspection was done. Perhaps I am misunderstanding what is included in the mulit point inspection, but I would expect the basic fluids to be checked and topped off.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. And yes the fluids should have been topped off with the service. Feel free to stop by and we can correct this over sight.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AL
Amanda Rose L.
Kannapolis, NC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great Customer Service!
I was out in a timely manner and felt that the job was completed thoroughly. They even washed the exterior of my Tucson without being asked!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

SS
Stephanie S.
Concord, NC
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
good service and quick
would not go anywhere else
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

CW
Connie W.
Waynesboro, GA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
My humdis
Jeff crump provided excellent service and was very helpful.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
No problems with service normally.see previous statement
See previous statement.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2018

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Modern Hyundai
704-262-4408 EXT 17201

Anonymous avatar
Verified Customer
Charlotte, NC
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Staff
Friendly Staff, Especially Hooper! He's great!
Priscilla E. from Modern Hyundai of Concord responded on 06/22/2018

Thank you for taking a moment to respond to our review. Hooper and I are pleased that you had a great experience. We all look forward to seeing you back again soon for your routine maintenance.

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

SR
Stewart R.
Concord, NC
2010 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Awesome customer service!
Always friendly and timely with service. Since purchasing my vehicle here in 2010, service has been exceptional. Thank you.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/21/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Concord, NC
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Good job
Shawn called me, I took the car back to the dealer and we resolved the issues. They did a good job.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
Poor communication
Had to take the car twice, wasted time waiting for 2.5 hours and nobody called me to let me know that they needed to order the part, offered to call me back no one did, after 16 days I called to ask and the part was already there.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/21/2018

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Concord, NC
2010 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Oil change and summer maintenance
Excellent service
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/21/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MH
Michael H.
Monroe, NC
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Awesome service
Great people that really care about you and your needs!
Priscilla E. from Modern Hyundai of Concord responded on 06/21/2018

Thank you for taking the time to respond. We appreciate you and your feedback. I am pleased to see that Hooper took great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maintenance. 

Warmest Wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

PC
Priscilla C.
Charlotte, NC
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Very pleased customer
Great customer service. Nice friendly environment.
Priscilla E. from Modern Hyundai of Concord responded on 06/20/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you again soon for your next routine maintenance. 
Warmest Wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

DM
Donald M.
Concord, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Job
Perfect service
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/20/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Concord, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
They got me in and out quickly! I didn’t have an appointment but they were nice enough to service my car.
Great job on the updated look!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Charlotte, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service
Kris is so helpful and professional.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

VK
Victoria K.
Charlotte, NC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
rating
excellent service
once again!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

NF
Neal F.
Mount Pleasant, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Good job
Good job
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Mount Pleasant, NC
2018 Hyundai Kona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Excellent service
On time very professional
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/18/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408