Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2738 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.6818205/5Overall Rating 4.6818205/5Overall Rating 4.6818205/5Overall Rating 4.6818205/5rating 4.6818205
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Concord, NC
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Top Notch Service
Very caring and friendly staff that go above and beyond to make sure you are taking care of.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/23/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

NJ
Nakia J.
Charlotte, NC
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Satisfied Customer!!
Justin was great! He explained everything to me in detail. Service was fast and efficient. Great experience as always!!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/23/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.
 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JE
Jason E.
Concord, NC
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Customer Service
Great communication and timely repairs/scheduled maintenance appointments.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/23/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Albemarle, NC
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Maintenance check
Quick turn around without appt.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/23/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JS
Judith S.
Concord, NC
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Very professional & handled everything satisfactorily
I was well pleased
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/23/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

CR
Caldine R.
Charlotte, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
The service! The staff were courteous and friendly
The service was great! The gentleman who took care of me knew what the problem was. He is very well learned in his area of service to the clients. Also he was very polite.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/22/2018

Thank you so much for your feed back about your last service visit. 
It’s always great to positive responses about our staff members. 
Again, thanks for your response and feedback today!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AB
Andrew B.
Mount Gilead, NC
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Great Service
100% pleased...
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/22/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MC
Mark C.
Concord, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
2015 Sonata continuing care
Fast, efficient and friendly service. I always leave with confidence that my 2015 Sonata will perform at its best.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/22/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

WR
Wanda R.
Gastonia, NC
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Service
Courtesy
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/22/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Charlotte, NC
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Great Service
none
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/20/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

ER
Eric R.
Concord, NC
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Excellent Service
We know and trust Modern Hyundai! They have always taken great care of our vehicles.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/20/2018

 Thanks for taking the time to complete your survey today we certainly appreciate your business and look forward to serving you again 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

TJ
Tonya Elaine J.
Charlotte, NC
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Awesome Experience
The mechanic was very knowledgeable
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018


Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MB
Mark B.
Harrisburg, NC
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great as always
Service was quick and courteius as usual, I like knowing that Jeff is there, looking out for my best interest.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018


Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

TG
Thomas G.
Locust, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
great service
all the service people were great. Told me just what they were going to do to my car. Also nice waiting area, while you wait.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AP
Alphonso P.
Concord, NC
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Service Appointment
Kristofer welcomed me by first name and handled a possible issue calm and collectively. He stated the issue, what was being done and resolved it in a timely manner. He also offered a loaner if I needed to go but it was not necessary. Thanks!!!!

Alphonso Parker
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AP
Alphonso P.
Concord, NC
2012 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Customer appreciation
Customer service is the determining factor for me and I always feel welcomed at this establishment when getting my car serviced. Jeff always has my best interest involved when it comes to making decisions regarding what services are needed and that is truly appreciated. Thanks again!!!

Alphonso Parker
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DR
David R.
Concord, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
The facility is great and the personnel attend to customer needs.
Satisfied with results.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

HF
Horace F.
Mount Pleasant, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
very courtious
The entire staff wants to provide help and service .
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/19/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JW
Jimmy W.
Charlotte, NC
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Awesome Vehicle Service!
The Modern Hyundai service center is one of the best I’ve encountered so far in the Charlotte area. They made it a point to provide friendly, speedy, and cost efficient service. There were even complimentary refreshments, clean restrooms, and a comfortable seating area. I was even given a free wash. Thanks for making this experience personal!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/18/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

BT
Beth T.
Concord, NC
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Fast, friendly and clean.
This was my first trip to have my vehicle serviced and it was so easy. I just drove up and parked and handed over the keys. It was fast, everyone was friendly, and the garage and waiting area was very clean. Best of all, no pressure to add on additional servies!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 10/17/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408