Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2545 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.6666671/5Overall Rating 4.6666671/5Overall Rating 4.6666671/5Overall Rating 4.6666671/5rating 4.6666671
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
95% Would Recommend
100% Business Response
Latest Review 35 minutes ago

Reviews


Verified Customer
Concord, NC
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Good Customer Service
Mr Hooper is always nice ...!! And gets the our vehicles done in a timely manor !!!!

LC
Lynn C.
Concord, NC
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great customer service
Modern Hyundai is always there to help. They have always taken care of things for us within a reasonable amount of time and price with helpful employees.This is what keeps us coming back.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MW
Michael W.
Charlotte, NC
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Very Helpul
Appreciate the courteous and prompt customer service . . .
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

KR
Karen R.
Concord, NC
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great service
Great service
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MV
Mike V.
Concord, NC
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Excellent Service
As usual, Kris provided me an incredible level of customer service. I never worried that things are going to be taken care of correctly.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DP
Dudley P.
Charlotte, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
The people!
Always great service!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/16/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

CS
Connie S.
Locust, NC
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Friendly
This place is wonderful compared to the other place I have been to. The people we so friendly and helpful.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/15/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Kannapolis, NC
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great Dealership with Expert Service and Top Notch Facilities
Modern Hyundai of Concord provides expert service that ensures its customers leave with a smile on their face. From the very first interaction with the service team to the moment you finally get back in your car, you'll feel like you've received expert service. What makes this dealership even more attractable is the recently completed renovation (Summer 2018). Prior to the renovation, the waiting room used to be very cramped. Fortunately, the management listened to its customers and another waiting room was added to relieve overcrowding. The renovation further cements the validity of the claim that Modern Hyundai of Concord truly cares about its customers. So for those of you that want a dealership that values its customers, I highly recommend Modern Hyundai of Concord and I believe it is one of the best dealerships in the Charlotte area.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/15/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

TD
Thomas D.
Albemarle, NC
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent service and Staff
Upon arrival greeted by a great service manager and car taken in right away for service. Since the remodel great waiting area with free water and coffee. Returned my car after service washed and ready to go. Great experience
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JR
John R.
Mount Pleasant, NC
2007 Hyundai Veracruz
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
N/A
Fine
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/14/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 
 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DL
Daniel L.
Charlotte, NC
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great Place
IF (IF) this dealership will get my name correct for my vehicle, which is the second one I'VE BOUGHT HERE, not my husband, I will give them 100+ stars!! They are very friendly and fair and I have done business here for over 8 years. But the 2013 Elantra GT is MINE! Thank you.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AS
Abdi Karim Hassan S.
Charlotte, NC
2015 Hyundai Azera
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/13/2018 Category: Service
Bad Customer Service
I had to change the battery twice within 2 years and my car is brand new but they did not even bother to do proper diagnostic to find out the root cause or what is causing the battery to drain.. all what they said is that i need to replace the battery. It seems to me that they are just waiting for the warranty to run out and then hit me up with the full cost of the repair.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/13/2018

Extremely sorry to hear your recent visit was less than exceptional. As we spoke we have performed all the test we can. Sorry you don’t feel this is acceptable. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

PL
Patricia L.
Kannapolis, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Repair
Always pleased with the service. Friendly staff, never have a long wait. They act like they really care.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

VT
Vincent T.
Concord, NC
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Modern Hyundai
Fast and efficient!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JC
Johnathan C.
Charlotte, NC
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
The best service department
The entire service team is friendly and professional, but my personal favorite person to deal with is Chris. The waiting room is top notch and I always get a ton of work done. Sometimes it's a little disappointing when they finish with the car so quickly! I can't recommend Modern Hyundai enough!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Concord, NC
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Oil Filter change
Great customer service. Like the multi inspection done on each visit.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Concord, NC
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great Customer Service
Great Customer Service. On time. Polite. Accommodating. Nice facility.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JS
Julie S.
Harrisburg, NC
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Excellent customer service
Great customer service. Loaner car program is great. Hooper is the best.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DG
Donnie G.
Charlotte, NC
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Friendly
I can say that I have a friend there who works with you with a smile and professionalism
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MV
Marylou V.
Concord, NC
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
MaryLou
Service is always wonderful!
My new service advisor: Justin Schlitten is GREAT!!!!!! Explains everything to me!!!
Personally takes my appointment, which shows that he goes Above & Beyond!!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/09/2018

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. We are also glad to add Mr. Justin Schlittenhardt to our team. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408