Modern Hyundai of Concord


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1687 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.4545445/5Overall Rating 4.4545445/5Overall Rating 4.4545445/5Overall Rating 4.4545445/5rating 4.4545445
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Thanks for working on my vehicle!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/15/2017 05:59 PM
Joan G. on 12/15/2017
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"Love love love the service staff"
A shout out to Hooper ---- kind, helpful and courteous
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 05:55 PM
Verified Customer on 12/15/2017
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"great service"
as always, on time and as expected.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 05:31 PM
Shannon H. on 12/15/2017
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"Real and Honest"
I had several concerns about my car and my finances to afford what needed to be done. I was told what was most important and what could wait and had the best experience.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 03:57 PM
Robert S. on 12/15/2017
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"Great Service !"
Great Service !
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 11:33 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Frank D. on 12/15/2017
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"People "
The staff are always friendly and makes sure we understand the issues. They always have the car ready when they say they will
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 11:11 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Mark R. on 12/14/2017
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"Very satisfied customer"
This is my second service on my sonata at Modern Hyundai Day of Concord. I have received excellent, timely, and professional service each time I’ve been in.

Will definitely recommend this place to my friends and colleagues. I would buy again from them, and continue to bring my car to Martin Honda of Concord for service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 05:04 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/A"
N/A
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 01:32 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/14/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Joseph S. on 12/14/2017
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"GREAT"
I sold cars for many years for many brands and dealerships but none of them approached customer satisfaction in such a positive way as Modern Hyundai. I could not be happier with this visit nor with my earlier visits!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 01:01 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/14/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Gregg M. on 12/14/2017
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"Great Customer Service"
As always great customer service when I brought my car in for an oil change. They know who you are on arrival and always make you feel welcome and are honest and up front with their service. Never trying to force your hand or push things on you that you don't need. Looking forward to go back in come the turn of the New Year to hopefully find my next model, won't look beyond Hyundai.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 10:27 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/14/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff!"
Bought my Sonata new at Modern in 2011. During regular service I notified the staff that the paint on the rear spoiler has badly faded while the rest of the paint is in great shape. Thanks to Hooper's efforts and Hyundai's "goodwill" program they were able to send it to the body shop and re-paint the spoiler at a nominal cost. Very happy with the service I received.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/13/2017 10:26 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/13/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon. Its good to hear that things worked out for you. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Tom C. on 12/12/2017
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"Quick, thorough and courteous service"
Took my Hyundai Vera Cruz in for oil change and check up. Service was completed in good time and vehicle condition discussed with me by Kris Johnson. Kris was extremely helpful and professional in meeting my needs and validating the car condition. Was pleased with service and attention provided by Mr. Johnson. I look forward to bringing my "baby" back again for visits.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 12:13 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/13/2017

Mr. Clark its great to have you as a part of the Modern family. Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Jay L. on 12/12/2017
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"Personable and professional"
I like to be treated with respect. That is how Chris, our service adviser handled s on our recent visit to Modern Hyundai in Concord.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/12/2017 09:56 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/12/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Dee P. on 12/12/2017
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"Genesis"
Very satisfied!! Love my genesis!!!!
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/12/2017 06:12 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/12/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 12/11/2017
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"Great service "
This is a dealership that’s fair, honest and has integrity. The work they do is top notch and totally guaranteed. I’ve never had an issue with the work that they have done or with a vehicle purchased here.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/11/2017 12:52 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/11/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 12/11/2017
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"JEFF IS OUTSTANDING"
Jeff always takes care of me. I trust him with my car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 11:15 AM
Priscilla E. at Modern Hyundai of Concord responded on 12/11/2017

Hey! Thank you for responding! Jeff also appreciates it! :)

Merry Christmas!

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Shirley H. on 12/11/2017
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"Great Service"
Always have a good experience here. Enjoy doing business with the friendly, competent staff.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/11/2017 04:03 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/11/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Charde C. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Great service
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/10/2017 09:03 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/11/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Lisa M. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"dd"
dd
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/10/2017 04:55 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/11/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Charles W. on 12/09/2017
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"professional and quick service"
service writer was attentive to my needs. Work was completed in a very timely manner.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/09/2017 10:24 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 12/09/2017

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
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