Modern Hyundai of Concord


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1900 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.5517272/5Overall Rating 4.5517272/5Overall Rating 4.5517272/5Overall Rating 4.5517272/5rating 4.5517272
Original
Overall Rating 2.31034/5Overall Rating 2.31034/5rating 2.31034rating 2.31034rating 2.31034
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Billy S. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service , quick service, "
Thank you for getting my car in and out in with the short notice.
I appreciate the cleaning job on my car!
Very equitable service,
Sincerely,
Bill R. Sasser
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/17/2018 02:51 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/17/2018

Thanks for your feed back today we appreciate your business 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Mildred J. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Their service team is always so friendly and extremely helpful. The always take awesome care of me and my car."
Awesome service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 02/17/2018 11:37 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/17/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sales and service "
Great service and Jeff Crum is why I chose to buy cars at Modern
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 05:48 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/17/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am happy to hear that Jeff was able to take care of you and we hope to see you back again soon for your routine maintenance. 

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff! "
Each time I have my car serviced the staff is always awesome! They make sure you are getting the best service possible.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 05:38 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/17/2018

Thank you for responding to our review. We appreciate you and your feedback. I am please to see that Hooper took great care of you and your vehicle and we hope to see you back again soon for your routine maintenance. 


Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Susan L. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"30,000 mile service "
Everyone was most helpful...got home and realized my service reset button had not been reset...I live 45 minutes away...very inconvenient to drive all the way back up there for 2 minute fix...got any suggestions?
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 12:34 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/16/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/A"
N/A
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 11:46 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/16/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer ReScore Review on 02/16/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine oil change and maintenance"
There were a few issues with the remodeling and wait time, but my service guy was good and took initiative to let me know about some needed maintenance.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 05:17 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Routine oil change and maintenance"
Long wait time. Services were added that I was not expecting but agreed to after explanation.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 05:17 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/16/2018

Thanks for your feed back on the phone today. We appreciate your business here with us at Modern Hyundai

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Tracy M. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service: Knowledge & Communication "
Service advisor communicated with me through the process and I felt well informed and comfortable leaving my vehicle in their hands.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 05:26 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/16/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am happy to see that Kristofer took care of you and we look forward to serving you and your vehicle again soon. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Davood S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention and caring "
I feel I am being taken care of and also see more honesty and attention
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 02:00 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you so much for taking the time to respond to our review. We appreciate you and your feedback. I'm happy to see that Jeff has taken care of you well. We hope to see you back again soon for your routine maintenance.

Well wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, Knowledgeable "
I have purchased several cars from Modern. They are fare and always treat me and my family members well. I trust them!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 10:30 AM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you so much for taking the time to respond to our review. I'm happy to hear Sean was able to take good care of your services and we hope to see you back again soon for your routine maintenance.

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Melanie H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Team"
This is my second Hyundai and third for our household. The service department team makes it a enjoyable experience to come in. They treat everyone professionally and make you feel like they are there for you and your vehicles best interest.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/15/2018 07:05 AM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you so much for taking the time to respond to our review. We are glad that Hooper was able to take good care of your vehicle and we hope to see you back again soon for your routine maintenance. 

Warmest wishes,  

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Unfortunately I have had to have several repairs on my car. However, the service advisors are always friendly the work is done in a fair amount of time. Haven't ever had a bad experience!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/14/2018 11:26 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you for taking the time to respond. We are sorry to hear your vehicle is having issues, but it is our pleasure to be able to help get it back in good condition. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Karen R. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Thumbs up
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 07:35 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you for your feedback. 
We hope to see you back again soon for routine maintenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 02/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick Service."
Good Service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:31 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. We hope that you continue to choose Modern Hyundai of Concord for all of your car care needs. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Hallie M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"What are you talking about? Review title?"
My service advisor was extremely helpful in finding the right service(tires) at the best possible price. He helped me get through a difficult process(see Christopher).
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:22 PM
Priscilla E. at Modern Hyundai of Concord responded on 02/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. We hope that you continue to choose Modern Hyundai with all of your car care needs. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Charles T. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Breath of fresh air"
Great service and customer appreciation shines.
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:49 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/14/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Customer Service"
This was my first time with this service team. They took care of me from start to finish. I was absolutely pleased with them.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:10 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/14/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Daniel C. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Doesn't get much better than this!"
I've purchased 9 Hyundai vehicles and continue to go to Modern because of the folks in the service department. Friendly, knowledgeable but more importantly FAIR! Not looking to make a sale, but looking to do what is right for the customer. Top notch, like the Hyundai cars and SUV's.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 10:30 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/14/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Joshua H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Center"
So the place is under remodel? Not the service... The service was great. Hooper had my car in line and taken care of very easily. I got my car back and bam... it's washed!!! I was so grateful for the care and attention they gave my velociraptor and myself.

Thanks,

Joshua
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/14/2018 09:21 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/14/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Sathina G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The BEST!!!!"
GREAT customer service!!!! Really make you feel welcomed and they work with you!!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 04:41 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 02/14/2018

Thank you for choosing Modern Hyundai Service. We truly appreciate your business and patience while we are in Remodel mode and look forward to seeing you again soon

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
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