Modern Hyundai of Concord


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1591 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.399997/5Overall Rating 4.399997/5Overall Rating 4.399997/5Overall Rating 4.399997/5rating 4.399997
Original
Overall Rating 2.3/5Overall Rating 2.3/5rating 2.3rating 2.3rating 2.3
95% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service in a timely manner at an acceptable price."
Quality service, friendly and knowledgable technicians
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 10:11 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/18/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Can make appt after work"
work was done in a timely manner
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:38 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/18/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Nicole H. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
The staff really make you feel like a priority.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:17 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/18/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Karen R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite & honest"
A plus
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:06 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/18/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Catherine R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence"
The job knowledge ..courtesy...and your time consideration
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/17/2017 01:49 AM
Priscilla E. at Modern Hyundai of Concord responded on 11/17/2017

Thank you for taking the time to respond to our review. We appreciate you and your feedback. We hope that you continue to trust Modern Hyundai for all of your car care needs. 

Warmest wishes this holiday season!

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Richard B. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Excellent Customers Service "
Jeff Crump is a great a service advisor and I would recommend him to any customer because he took excellent care of me and my car and I really do appreciate that he when above and beyond for me and I do appreciate that in a person and in a service advisor.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:10 PM
Priscilla E. at Modern Hyundai of Concord responded on 11/17/2017

Thank you for taking the time to respond to our review. We appreciate you and your feedback and we hope to see you back again soon for your routine maintenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest Staff "
Extremely great experience from which is why I come back. Honest staff and quicker service than any other dealership. Fair prices for their time and service. I tell everyone to go to my specific location for the best service.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 12:14 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/16/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Karen M. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service!"
Speedy and efficient service—with a smile.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 11:32 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/16/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
James H. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"James"
Very efficient dealership . Great customer service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:39 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/16/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Marylou V. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Customer Service was fantastic!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 02:32 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine oil change"
In and out in less than 30 minutes
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/15/2017 01:34 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
friendly staff
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:03 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Khainna La W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Great service . Will go back
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 08:04 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!
Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Jennifer F. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Extremely polite and aren’t trying to upsell you on the spot for commission.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 02:21 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!
Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Carol C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional and helpful staff"
Great team at Modern!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:46 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!
Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Sharon C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Painless Service"
I always get great service at Hyundai. Chris OMahony was very nice and got me in and out quickly.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:22 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/15/2017

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!
Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Wesley C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All the people that I have dealt with have been very professional."
I would recommend Modern Hyundai of Concord for both the buying and selling of a vehicle.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 09:32 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/14/2017

 Thank you for your business we appreciate your feedback today.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personalized Service"
Took care of service my car needed and when unexpected issue cropped up with the car, gave me a loaner until my car was finished.
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:57 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 11/14/2017

 Glad to hear we were able to accommodate your needs. We appreciate your business.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Ronald D. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
Excellent and professional service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/12/2017 06:11 PM
Priscilla E. at Modern Hyundai of Concord responded on 11/13/2017

Thank you for responding to our review. We appreciate you and your feedback. We hope you continue to trust Modern Hyundai with your car care needs. If there is anything we can do for you, please do not hesitate to give us a call at the number listed below.
Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Waiting area"
Quickly done!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/12/2017 05:03 PM
Priscilla E. at Modern Hyundai of Concord responded on 11/13/2017

Thank you for responding to our review. We appreciate you and your feedback. We hope you continue to trust Modern Hyundai with your car care needs. If there is anything we can do for you, please do not hesitate to give us a call at the number listed below.

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
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