Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2366 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.6285694/5Overall Rating 4.6285694/5Overall Rating 4.6285694/5Overall Rating 4.6285694/5rating 4.6285694
Original
Overall Rating 2.32353/5Overall Rating 2.32353/5rating 2.32353rating 2.32353rating 2.32353
95% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


PC
Priscilla C.
Charlotte, NC
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Very pleased customer
Great customer service. Nice friendly environment.
Priscilla E. from Modern Hyundai of Concord responded on 06/20/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you again soon for your next routine maintenance. 
Warmest Wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

DM
Donald M.
Concord, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Job
Perfect service
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/20/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Concord, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
They got me in and out quickly! I didn’t have an appointment but they were nice enough to service my car.
Great job on the updated look!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Charlotte, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service
Kris is so helpful and professional.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

VK
Victoria K.
Charlotte, NC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
rating
excellent service
once again!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

NF
Neal F.
Mount Pleasant, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Good job
Good job
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Mount Pleasant, NC
2018 Hyundai Kona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Excellent service
On time very professional
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/18/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JM
John M.
Charlotte, NC
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Always personalized and courteous service.
I’ve been a customer for going on 10 years. These folks never disappoint. They are thorough, efficient, and always deliver the goods in quality.
Priscilla E. from Modern Hyundai of Concord responded on 06/18/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am so pleased to see that Kris took great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maintenance.

Warmest wishes,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Locust, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Outstanding service
Friendly staff
Able to get my oil changed in no time
Priscilla E. from Modern Hyundai of Concord responded on 06/18/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am so pleased to see that Hooper took great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maintenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

KC
Kimberly C.
Charlotte, NC
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Awesome
Proud to be a new Hyundai owner
Priscilla E. from Modern Hyundai of Concord responded on 06/16/2018

Thank you for taking the time to respond to our review. I am pleased to see that Jeff was able to take great care of you and your vehicle. We all hope to see you back again soon for your routine maintenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

HB
Howard B.
Harrisburg, NC
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Modern Hyundai of Concord
Easy service experience...
Priscilla E. from Modern Hyundai of Concord responded on 06/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to see that Jeff took great care of you and your vehicle. We all look forward to seeing you back again soon! 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

GB
George B.
Kannapolis, NC
2017 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
The thoroughness of the service and the pleasant, professional service representatives.
From the 5ime I drove until the time I left, the service and facility made feel confident that I was receiving the best possible service for my Hyundai. The only problems were the service representative was not available to check me out and I did not receive a copy of the invoice. They told me the invoice would be emailed to me, but as yet I have not received it.
Priscilla E. from Modern Hyundai of Concord responded on 06/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Jeff was able to take great care of your vehicle. I will personally send you a separate email with your invoice attached. I hope you are having a wonderful weekend and we look forward to seeing you again soon! 

Warmest wishes,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/16/2018

 Thank you for your response to our sure critic review and we appreciate your business and your feedback 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Kannapolis, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
great service
Repaired my mirrors that was not working.
Priscilla E. from Modern Hyundai of Concord responded on 06/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Jeff was able to take great care of your vehicle. We all look forward to seeing you back again soon for your routine maintenance.

Warmest wishes,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

TB
Trent B.
Concord, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great service
Great service!
Priscilla E. from Modern Hyundai of Concord responded on 06/16/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Kris was able to take great care of your vehicle. We all look forward to seeing you back again soon for your routine maintenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

MA
Mary A.
Charlotte, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service
First service for my Elantra....they did a great job, guys were friendly & finished in an hour! Even washed the car ! (which it needed! Will definitely be back & when the lease is up, probably lease another Hyundai!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/15/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

SE
Stacey E.
Concord, NC
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Awesome service
I had a fantastic experience with the service department at Modern Hyundai of Concord. I have owned Hyundai vehicles since 2011 and always went to another dealership. After having a horrible experience at the other dealership I decided to give Modern Hyundai in Concord a try and am so happy I did. Kristoffer was fantastic from the moment I drove in the service bay. I will go back to this location for service in the future!
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/15/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

SH
Shirley H.
Kannapolis, NC
2008 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Best service department I have done business with. Always leave happy and satisfied with service and price.
The customer is always right at Modern Hyundai. The work is completed right and quickly.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Iron Station, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
JEFF IS OUTSTANDING
Jeff always takes care of me. I've never had a single issue with pricing or with his treatment of me or my car. Jeff is such a wonderful person to have in your dealership. He's the real money maker. The ticket to the big money.
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

KJ
Karen J.
Charlotte, NC
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
My service Experience
I always bring my cars to Modern for service because of the integrity and the friendly atmosphere. Jeff Crump is my go to servicer and he is always kind,honest and trustworthy. Being a single woman knowing I can trust my car in the hands of Modern Hyundai and trust that what Jeff tells me is so comforting.
Karen Jackson
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Huntersville, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Servicd
Nothing that could of been done differently or any better.....Excellent dialogue and customer service.....
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SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/13/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408