Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 4132 Reviews )

ReScore Reviews™ (71)

ReScore
Overall Rating 4.8028152/5Overall Rating 4.8028152/5Overall Rating 4.8028152/5Overall Rating 4.8028152/5rating 4.8028152
Original
Overall Rating 2.35211/5Overall Rating 2.35211/5rating 2.35211rating 2.35211rating 2.35211
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GB
Gregory B.
Concord, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
feedback
good
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Quick, easy to book
Fast, helpful, clean waiting area, I don’t feel like I’m being ripped off
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JB
Jimmy B.
China Grove, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great service
The rep I worked with was courteous, professional and knowledgeable.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

RW
Robert W.
Albemarle, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Cleanliness of the facility friendliness of employees.
I received service before my appointment time and was pleased with the fee exterior car wash as a added service.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/13/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

TG
Thomas G.
Locust, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
great place to take your car
They do a good job, plus they have new service facility and they wash your car.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/13/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

RS
Rose S.
Charlotte, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great Service at Modern Hyundai
Professional, friendly, staff, great communication & listening skills, helpful and honest. Couldn’t ask for more!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/12/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

DV
Debbie V.
Charlotte, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Work done on car
As always great service!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/12/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JC
Jonathan C.
Charlotte, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Consistently excellent service and care.
Everyone at Modern Hyundai's service department is consistently helpful, friendly, and going out of their way to make sure you have a great experience. Kris and Jeff make you feel like family and it's always a pleasure to work with them. On my most recent visit I was greeted by Bruce who was very friendly before I ended up being helped by Kris, who was great as always. There's a lot of Hyundai dealerships, but as long as they have this quality of a service team, I won't go anywhere else!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/12/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

MR
Matthew R.
Concord, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great service
Great service department
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/12/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

AP
Andrea P.
Concord, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great
I always get great service!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/11/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

WR
Wanda R.
Gastonia, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Service--- visit
Friendly and knowledgeable
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/11/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

BM
Brandy M.
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great car great customer service
My Hyundai is an amazing car! Hyundai of Concord is amazing in every way! I love the way they are organized and wait times are amazing.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/09/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

GK
George K.
Salisbury, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
This should be 5 stare not 4.8
Good people 5 stars
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/08/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

LS
Lajuania S.
Charlotte, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great service
Friendly staff. Always respectful to me and try hard to accomadate. Always ask if I need courtesy transportation and usual wash my car. Thanks Hyundai!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/08/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Excellent
Fast and comfortable
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/06/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JE
Jason E.
Concord, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service and competitive prices.
I have always taken both my Hyundai vehicles for their service to Modern Hyundai. I have always received a competitive price, great service and the value of having it done at the dealer.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/06/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

LC
Linda C.
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
GREAT!!!
Just great people. Just great service. ALL THE TIME!!!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/05/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

DC
Donnie C.
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Great service !
Only go to Modern for service on my Sonata. Chris always takes care of me.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 11/04/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

MW
Marianne W.
Concord, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Service Survey
Always nice with this dealership. They are so helpful.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/04/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Kannapolis, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Car Repair
I was having issues with my car, had to be towed in two times, at this point very frustrating that it was not getting fixed. Chris made sure that they kept my car until the issue was found
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 11/04/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408