Modern Hyundai of Concord

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704-262-4408
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Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3726 Reviews

5 star
84%
4 star
9%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (58)

ReScore
Overall Rating 4.7586231/5Overall Rating 4.7586231/5Overall Rating 4.7586231/5Overall Rating 4.7586231/5rating 4.7586231
Original
Overall Rating 2.36207/5Overall Rating 2.36207/5rating 2.36207rating 2.36207rating 2.36207
96% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

Verified Customer
Palm Harbor, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Always exceptional service!
Consistent exceptional service!
Recommended
MA
Mary A.
Charlotte, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Service
Great service, great people...both in sales & service. Love my Hyundai!
Recommended
JS
Janice S.
Concord, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Didn’t take long
Excellent
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/24/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
VH
Vontina H.
Charlotte, NC
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
SERVICE DEPARTMENT
As always my experience with your the service department is and has always been outstanding.. Thank you Jeff Crump for always taking great care of all my service needs.
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/24/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
JH
Jennifer H.
Marshville, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Honest
I love Modern!
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/24/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
SS
Sidney S.
Norwood, NC
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
5 star
The customer service is just so great and they really care about you and your vehicle that's what set them apart from everyone else.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
DR
Dean R.
Salisbury, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Excellent Service Department
I have taken my 2017 Hyundai Tucson to this dealership for service about 4 times now, even though I did not buy the vehicle there. Wish I would have, because if the sales people are as wonderful as the service advisors you could not beat Modern Hyundai of Concord. I bought my vehicle from Bob King in Winston Salem, But Modern treats me like I bought it there and treats me like I am the only one at the dealership when my car is getting serviced. They act like that to everyone that comes in. Simply amazing.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/22/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
FA
Felicia A.
Charlotte, NC
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
They have great Customer Service.
Overall they have a very Nice Team. I love everyone there.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/21/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RS
Robert S.
Charlotte, NC
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service
Always receive great service in a timely manner. Service personnel are very helpful and courteous.
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/21/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2019 Category: Service
Not a great experience
Not a great experience.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/20/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
YS
Yazmin S.
Concord, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Excellent
Great customer service
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
EF
Edna F.
Concord, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great service
Great service
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
JS
Julie S.
Harrisburg, NC
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great Customer Service
Great Customer Service. Very friendly, knowledgeable staff.
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
Verified Customer
Kannapolis, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Good Business
Good people, good work
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
CP
Carolyn P.
Concord, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
My service tech was friendly, patient and knowledgeable. The environment was clean and comfortable. Everyone was very ]professional and kind.
Excellent and fast service.
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
TS
Thomas S.
Charlotte, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Santa fe
Great customer service
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
PD
Phillip D.
Salisbury, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
👍
Great people and fast service
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
JB
Jill B.
Albemarle, NC
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Excellent Service
Everyone in the service department is awesome and very efficient!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer
Charlotte, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
GREAT SERVICE
I would like to say that i shall continue to buy a Hyundai & have my car looked at by The Entire Staff at Modern Hyundai
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
CD
Charlene D.
Concord, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Good Oil Changes
They do good job
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/19/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408