Modern Hyundai of Concord

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704-262-4408
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Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3337 Reviews

5 star
84%
4 star
9%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (55)

ReScore
Overall Rating 4.7454565/5Overall Rating 4.7454565/5Overall Rating 4.7454565/5Overall Rating 4.7454565/5rating 4.7454565
Original
Overall Rating 2.32727/5Overall Rating 2.32727/5rating 2.32727rating 2.32727rating 2.32727
96% Would Recommend
100% Business Response
Latest Review 10 minutes ago

Reviews

Verified Customer
Concord, NC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Excellent Service
Have always had a good experience here.
Recommended
LF
Lester F.
Concord, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
My service
The service staff are friendly and professional.
Recommended
Verified Customer
Salisbury, NC
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Fast service
My inspection was speedy and efficient.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
HB
Heidi B.
Concord, NC
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Everyone is super helpful
I always have a good experience when I bring my car in
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer
Concord, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Clean & Friendly people !
I have been going to Modern for 7 years now !
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 03/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
KK
Kelly K.
Mount Ulla, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great!
Fast service and very thorough
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 03/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
DD
Donita D.
China Grove, NC
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Respect of customer
Great place
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
WM
William M.
Charlotte, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Awesome
These guys went above And beyond! Found the source of my car's issue with efficiency!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RO
Robert O.
Concord, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
COURTESY
on time appointment and finished when stated. All personnel was helpful . Car was clean.
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 03/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
AB
Alex B.
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Friendly and helpful staff
They did an excellent job
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
KM
Karen M.
Mooresville, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great service !
I love the customer service, there just so right there to assist. Quick service.. Great environment
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer
Concord, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great service
Drop off in advance, fast service
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
PG
Perry G.
Concord, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
They were quick and polite.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
KF
Krystal F.
Concord, NC
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great job
Great job 👍
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RC
Rodney C.
Concord, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Manufacture Recall
Completed updated in anticipated amount of time.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
BT
Beth T.
Concord, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Friendly service
The staff was friendly and helpful. Kept me updates at all times. My vehicle was spotless when I got it back.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
SB
Samuel B.
Charlotte, NC
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Customers service is top notch.
Each time i bring my car for service place is clean especially bathroom, coffee provided, and service team very polite.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer
Concord, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
The laundry list of things I need done.....???
The laundry list of things I need done on a less than 4 year old car continues with a diagnostic email sent 2 days later? Can't you for once just do an oil change and not tell me what I "need"?
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 03/15/2019

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
TG
Tina G.
Kannapolis, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
SERVICE
FRIENDLY AND KNOWLEDGEABLE PERSONAL.
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 03/14/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408
GC
Gina C.
Concord, NC
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great Customer Service
As always, great customer service
Recommended
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 03/13/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408