Modern Hyundai of Concord

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704-262-4408
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Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

3077 Reviews

5 star
83%
4 star
10%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (51)

ReScore
Overall Rating 4.7254888/5Overall Rating 4.7254888/5Overall Rating 4.7254888/5Overall Rating 4.7254888/5rating 4.7254888
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews

BD
Barbara D.
Charlotte, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
The people, work done and the atmosphere
I feel very comfortable that you all will do the best work and take time to keep us advised of how everything is going. You are the best!
Recommended
MS
Margaret S.
Rockwell, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Friendly personal
Efficient, pleasant staff
Recommended
BW
Brianna W.
Concord, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Excellent Service
I arrived early, they were eager to assist me. They called me as soon as my car was done.
Thanks for always treating me great~
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/19/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
AM
Angie M.
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Customer service
Excellent service
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/19/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
PP
Paula P.
Charlotte, NC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great experience @ Concord Hyundai
Great customer service !!!! Fast service too !!! Thanks guys !!!!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
CA
Curtis A.
Concord, VA
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great service
I always get great service when I need anything done with my vehicle!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
JZ
Janine Z.
Concord, NC
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
They strive to make the customer happy
I always feel appreciated when I go to the dealer for maintenance/inspections. I feel that they are always honest and make a mundane experience a bit more tolerable. Love the remodel!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RB
Robin B.
Charlotte, NC
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Kris My Service Tech's Customer Service
Kris is one of the reasons I love bringing my car to Modern Hyundai for service. Kris is my Service Tech and he makes me feel like I'm at a trusted family mechanic's shop everytime I go there. I love the feel and environment of the service center and the Service Tech's act like family towards each other, That's GREAT!! I will continue to buy and service my cars with Modern Hyundai as long as my finances allow me to. Thanks for the great experience Kris!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RL
Renee L.
Concord, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Convient , knowleable of product
Charge for six quarts of oil. 2.0 liter has 5.1 capacity. Recommend five quarts as the standard.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
TS
Tanya S.
Concord, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Dependable
Friendly, stays in touch with me about car and does all asked
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
MB
Melissa B.
Concord, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great Service!
Awesome service department!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
SM
Sandra M.
Kannapolis, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Welcome, Home
Modern Hyundai is home for our IONIQ. This is the place where we get servicing which is 'out of this world'. Everything necessary and beyond is done for us. They are going to get tired of seeing us. But we know where our IONIQ's home is located.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
SW
Shardae W.
Concord, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Hyundai serving
Very fast and efficient. Staff is always happy to assist!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
PT
Pamela T.
Salisbury, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Awesome customer service
I love my service advisor Chris. He has always been awesome.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/18/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
BN
Barry N.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great Service Without High Pressure Sales
Did the two Hyundai recall repairs and I asked them to look at the rear brakes. Another mechanic had said they needed replacing but Modern said we probably had 20-25 thousand miles left on the rear brakes in question. I am appreciative of the fact that these guys didn't try to take the opportunity and do work that was not needed.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/17/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
DD
Danielle D.
Harrisburg, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Love this place!
No matter if I have an appointment or not Jeff and the guys always do a great job and take care of everything. I won't go anywhere else for my car service needs.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/17/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
KC
Kevin C.
Davidson, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent customer service...
Modern Hyundai did a great job keeping me informed when my vehicle needed a major repair. They also were an advocate for me, stating the case as to why my engine was still under warranty to Hyundai before Hyundai approved the request. I was very pleased with the service I received from Matt at Hyundai. Thank you.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/17/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
YR
Yvette R.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
clean, comfortable, caring
caring, supportive, and timely
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/16/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer
Charlotte, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Kindness goes a long way
Very kind and pleasant staff to work with!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/16/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
JD
Jill D.
Salisbury, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great Communication!
Always a pleasure to work with Modern Hyundai! We’ve purchased from them and used their service department for the last 6 years! Always thrilled with the service!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 01/15/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408