Modern Hyundai of Concord


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1478 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.23529/5Overall Rating 2.23529/5rating 2.23529rating 2.23529rating 2.23529
95% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Ronald S. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very fast service"
Friendly and service with a smile. Plus provided a loaner vehicle while the recall items were resolved.
Thank you for the experience at the best run service department I have ever been to.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/20/2017 05:47 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/20/2017

It's always Great to get responses like yours. Thanks for taking the time to give us your feed back.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Nestor G. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love my hyundai and the people at the service dept."
Always
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 05:17 PM
Priscilla E. at Modern Hyundai of Concord responded on 10/20/2017

Thank you for your review. We appreciate your kind review and your business. We hope to see you back again soon for your routine maintenance. 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
This was the best experience I've had at a dealership
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:55 PM
Priscilla E. at Modern Hyundai of Concord responded on 10/20/2017

Thank you for your response to our review. We appreciate you and your feedback. We hope you continue to trust Modern Hyundai with all of your car care needs! 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Kathy C. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very attentive service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 03:07 PM
Priscilla E. at Modern Hyundai of Concord responded on 10/20/2017

Thank you for taking the time to respond to our survey. We value your time and feedback. We hope you continue to choose Modern Hyundai for your car care needs. 

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Rebecca P. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice staff n always,helpful"
Kristofer has been an amazing serice tech for me n always helpful n caring
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:39 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/18/2017

Thanks for your feed back and response about our service team.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Ricky S. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service"
Appointment kept on time.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:23 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/18/2017

Thanks for your feed back and response about your visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
ROBETTE T. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Everyone was friendly and professional with an relaxing environment.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:07 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/18/2017

Thanks for your feed back and response about our service team.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Phillip W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership"
Customer service;knowledge of employees
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:35 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/18/2017

Thanks for your feed back and response about our service team.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and ready to help!!"
Glad to do business with people who care about people, and not just do a job! Thank you!:-)
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:35 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/18/2017

Thanks for your feed back and response about our service team.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Daniel C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ALMOST flawless"
Went in for an oil, lube, and tire rotation. Kris was right on it, and had my paperwork ready since I had an appointment. Asked him to check the wipers and in cabin filter (Only 8900 miles on the car, but I always check) and he stated that would get done. Only issue I observed was the back up in customers, Only 2 service advisors at this time (8am) so the 2 were slammed. They remained calm, greeted everyone, and were quite personable. I was confused that the service manager didn't pitch in to assist until the 3rd person came in, or everyone was taken care of. I understand there is paperwork, and things they must do, but isn't customer service #1? Area for improvement, and not a complaint of the great work the department does. Keeps me a repeat (9 vehicles) customer.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:27 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/18/2017

Thanks for your feed back and response about our service visit. Unless someone is out sick we try and always have 3 advsiors there at anytime. And yes customer service is the #1 thing. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Carla C. on 10/17/2017
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"Great Service Advisor"
Kris was fantastic. Had some concerns with my brakes, but he reassured me it was nothing to worry about. Did oil change and tire rotation. Only suggestion I have it to make sure there are three advisors there, or available. The two at the desk were swamped, but never "lost it". Polite from the minute I arrived until I left.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:26 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/17/2017

Carla,
Thanks for your feed back today. With our remodel we plan to have four advisors once its complete. Thanks for the recommendation. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Kent H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Friendly and caring service personnel
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:37 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/17/2017

Thanks for serving with us here at Modern Hyundai we appreciate your business. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good customer service
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:56 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/17/2017

Thanks for serving with us here at Modern Hyundai we appreciate your business. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Deandrea B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
Everyone I encountered was friendly and offered help.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:15 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/17/2017

Thanks for serving with us here at Modern Hyundai we appreciate your business. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Carolyn K. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very friendly
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:30 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/16/2017

Thanks for your response today and 5 Star rating!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Michael H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
Always been taken care of by Hooper. He is always happy to assist with my needs
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:26 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/16/2017

Thank you MICHAEL,
Glad to hear Hooper is always happy to assist his customers.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Milton L. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location"
Service was great
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 05:32 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/16/2017

Thanks for your feed back and the 5 Star rating.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Stephanie P. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service on 2013 sonata "
Excellent customer service. Answered all my questions and very friendly staff. Kudos to the Hyundai service team!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 05:17 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/16/2017

Thanks for the Star rating today!

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Carol H. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service staff is very knowledgeable and helpful.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 04:40 PM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/15/2017

 Thanks for your review and feedback about your last service visit here with us . 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Lee B. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great team & Service "
Christopher was a great help and the work was done very quickly with more work completed than I thought needed.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/14/2017 11:43 AM
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Shawn H., Service Manager at Modern Hyundai of Concord responded on 10/15/2017

 It’s always great to hear reviews like yours thanks for taking the time to let us know how your visit was with us. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
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