Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2445 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.6578942/5Overall Rating 4.6578942/5Overall Rating 4.6578942/5Overall Rating 4.6578942/5rating 4.6578942
Original
Overall Rating 2.36842/5Overall Rating 2.36842/5rating 2.36842rating 2.36842rating 2.36842
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


YB
Yasmin B.
Charlotte, NC
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
With ease
Every time I come for a service, it is quick and easy. No hassle and I love that.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/16/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

LJ
Lori J.
Rockwell, NC
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Rountine maintance
During oil change found an oil leak. Scheduled to have fixed dealership provided loaner vehicle and had inspection done. Very happy with service.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/16/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JT
Jomari T.
Concord, NC
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
The service
Excellent service, customer service excellent, Kristopher always goes beyond expectations.
Priscilla E. from Modern Hyundai of Concord responded on 07/14/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. You feedback is valuable in that it allows us to improve your visit. I am pleased that Kristofer was able to take great care of you. If you were to have questions please do not hesitate to contact us via phone or you may also reply to this email. 
We all look forward to seeing you back again soon for your routine maintenance. 

Kindest Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

CI
Cindy I.
Rockwell, NC
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
??????????
Everything is always good
Priscilla E. from Modern Hyundai of Concord responded on 07/14/2018

Thank you for taking the time to respond to our review. Your responses are valuable to us. I am so pleased that Hooper was able to take great care of you and your vehicle. If you ever have any questions, please feel free to contact us via phone or you may also reply to this email.
We all look forward to seeing you back again soon for your routine maintenance.

Kindest Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Verified Customer
Monroe, NC
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
The service and the advisor was great
It was great
Priscilla E. from Modern Hyundai of Concord responded on 07/14/2018

Thank you for taking the time to respond to our review. We appreciate your time. I am pleased to see that Jeff was able to take great care of you and your vehicle. If you have any questions, please feel free to contact us via phone or simply by replying to this email. 

We all look forward to seeing you back again soon!

Kindest regards,

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

PB
Phyllis B.
Charlotte, NC
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
If the car is work on by your technicians I have no problem after that never have to come back with the same problem.
The representatives at the desk are very polite and concern what my problems.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Charlotte, NC
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great
This is the only Hyundai dealer that is able to change my oil properly. When I took my car to another, more conveniently located repair shop, oil was leaking onto my garage floor for at least a week.
Priscilla E. from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to respond to our review. I am pleased to see that Jeff was able to take great care of you and your vehicle. If you have any questions, please feel free to contact us via phone or you can simply reply to this email. 

Kindest regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JM
Jerry M.
Concord, NC
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Very professional.
Kristopher greeted me very professionally, listened very intently making notes and then kept me informed of the status of my Genesis. Made recommendations of what may be needed but did not push me to make an appointment even though I did. Professionalism at its finest.
Priscilla E. from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to respond to our review. We all appreciate your feedback. I am so pleased to hear that Kristofer took great care of you. We all look forward to seeing you back again soon for your routine maintenance. 

Kindest regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

JA
Joseph A.
Concord, NC
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great people great service
Great customer service and great professional service
Priscilla E. from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to respond to our review. We appreciate you and your buisness. I am pleased to hear that Jeff took great care of your vehicle. If you have any questions, please feel free to give us a call or reply to this email. 

We all look forward to seeing you back again soon for your routine maintenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Verified Customer
Harrisburg, NC
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great experience
Staff was friendly and got us in quickly.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AP
Alessia P.
Mooresville, NC
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Good service
Service was good, in and out quickly
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/13/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Landis, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Professional employees
As always car repaired and return cleaner than when it was dropped off. People very professional!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/12/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Concord, NC
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Service
Overall good dealership. Wish oil changes were a bit quicker, and or they would give you an update if it goes over an hour, which it always does.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/12/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Locust, NC
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
4
The call center is not so great. Say they will get people to return your call but do not feel they are taking the message because never got a call back! Jeff crump is awesome at what he does even when his other employees crew up he smooths it over.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/12/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Concord, NC
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service
I always get great service at Modern Hyundai of Concord. They answer any questions and work hard to make sure I am in and out on time.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Concord, NC
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great Service
Everyone at the Hyundai location is very friendly and make you feel comfortable. The service takes care of the customer and gives great service with a smile. They make sure you are informed and happy.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AW
Angela W.
Harrisburg, NC
2015 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service, sales and financing
Great experience!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

KK
Kris K.
Charlotte, NC
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great Service Department
Kris in the service department was excellent to work with! He was extremely helpful and really cares about helping his customers. The ladies at check out were also very friendly. I would definitely recommend bringing your car here for service.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Charlotte, NC
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Ready for my 3rd Hyundai...
I love the new service area and the customer service has always been on point. The quality of your vehicles and the service you provide keeps me returning for my next vehicle.

My wife and I thank you very much.

V Bell
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JM
John M.
Charlotte, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service
Great customer service.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/11/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408