Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,289 Reviews)

ReScore Reviews™ (88)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


NC
Norman C.
Charlotte, NC
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020 Category: Service
Hyundai Service.
Service representative included a free oil change as promised at last visit. She was very polite and knowledgeable. Gave me a discount and showed concern for my coming surgery. Impressed !!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/25/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Huntersville, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020 Category: Service
Professional
The people I dealt with were very professional and keptmus up to date on when my vehicle would be done.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 02/24/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JW
Judith W.
Landis, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020 Category: Service
Modern Hyundai of Concord
Very professional & personable. Very good customer service. I would recommend this dealership.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/24/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Davidson, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020 Category: Service
Service
Always pleasant and helpful
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/22/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

SS
Susan S.
Mooresville, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020 Category: Service
Modern service
Always professional and service is excellent!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/22/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

SH
Shirley H.
Kannapolis, NC
2008 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020 Category: Service
Great Service
I always receive great service at Modern Hyundai. The staff is always friendly, efficient, and knowledgeable. I have never had a problem with their service. I highly recommend doing business there.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 02/21/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

MM
Mariano M.
Davidson, NC
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Routine Maintenance
Great service as always provided by Jeff.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 02/21/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

AP
Alphonso P.
Concord, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
2012 sonata 2.0t
Excellent customer service from Kristofer. Took care of me and advised what was need now as opposed to multiple issue at the time. Thanks for being honest.

Alphonso Parker
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 02/20/2020

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JF
Jennifer F.
Concord, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020 Category: Service
Great service
I liked the fact they didn’t try to add a laundry list of up sales to my service appointment.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 02/19/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

KZ
Kathleen Z.
Charlotte, NC
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020 Category: Service
Service department
I had bought my car from a different dealership and was not happy so I brought my car to a different dealership, Modern Hyundai Concord, and they were wonderful. Came in with a coupon for an oil change and he had told me that they had a better deal for the same thing. I was pleasantly shocked and very grateful. I will definitly bring my car back to this location. Thank you.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/17/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

TE
Terry E.
Salisbury, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
Great place to buy a car.
We bought a Sonata Limited from the dealership and it has been a great car. Would recommend this dealership to anyone looking to buy a car or for repairs to an existing auto.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/14/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

MS
Michael S.
Concord, NC
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
Great servive
Great service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/13/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JM
John M.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2020 Category: Service
Fast service.
Good service.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 02/13/2020

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

DD
Douglas D.
Albemarle, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
HYUNDAI STOOD BEHIND MY CAR WHEN THE ENGINE WENT DOWN
JEFF CRUM IS FIRST CLASS, DONE A PROFESSIONAL JOB ATTENDING TO OUR NEEDS, AND KEPT US UPDATED AN THE PROGRESS. HE IS GREAT.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/13/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CA
Cipriano A.
Kannapolis, NC
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020 Category: Service
Repair
Jeff took time to address the issues with the vehicle, went over and beyond to contact Hyundai to have the recall and the damage due to the recall issues repaired.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 02/13/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408