Modern Hyundai of Concord

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,613 Reviews)

ReScore Reviews™ (123)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


DR
Dean R.
Salisbury, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Great Service
Top of the line service and great service lounge while vehicle is being serviced.

GG
Gregory G.
Salisbury, NC
2007 Hyundai Entourage
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2021 Category: Service
Recall
All of my recalls were cleared up. This would have been a 5 star review if it had been the first visit. I had to wait 4 hours on my first visit to find out that the part wasn't available. I had an appointment to do the work and the part wasn't available....makes me wonder if my part was given to someone else...while I sat waiting...for four hours...but like I say my second visit(which this was) was exceptional. Just check to see if your part is there before you give up your keys. I also notice that I wasn't asked to review my first visit.

DD
Douglas D.
Albemarle, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
SERVICE DEPT.
SERVICE IS GREAT
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 01/14/2021

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Service
Nice work
Quick and great service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 01/14/2021

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CS
Cynthia S.
Midland, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
Accomodating
Service staff knowlegable and accomodating.
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 01/12/2021

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

NP
Nancy P.
Concord, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
New Car Purchase review - RIchard Tillman
Worked with Richard Tillman on the recent purchase of our new Palisade. He was very professional and knowledgeable. I would recommend him for your next car purchase.
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 01/05/2021

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

RD
Ronald D.
Charlotte, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021 Category: Service
Car maintenance
This dealership is always very friendly and professional. The waiting area was safe and clean as always.
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 01/04/2021

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Helpful
Very professional and helpful!
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 12/31/2020

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Harrisburg, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020 Category: Service
My Tucson
Love Hyundai vehicles.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/28/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

LF
Linda F.
Concord, NC
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020 Category: Service
Great service
Very helpful
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/26/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CM
Curtis M.
Charlotte, NC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2020 Category: Service
Maintenance
No comments
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/22/2020

Thank you for taking time to provide a review. We are very sorry to hear about your unsatisfactory experience at our dealership. I’d appreciate if you could contact me at your convenience to resolve the situation. I can be reached at 704-262-4408 ext 17201 Shawn Howard, Service Manager.  Or please just complete the new survey with a 5 Star.

Kim Ammons
704-262-4408

AQ
Ana Q.
Charlotte, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020 Category: Service
Ana Q
Great service
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/22/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Midland, NC
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020 Category: Service
Customer service!
I’ve been going to Modern for years. They have great service and associates.
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 12/14/2020

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

SQ
Suran Q.
Charlotte, NC
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020 Category: Service
It is clean!
It is clean
SH
SHAWN P H., Service Manager from Modern Hyundai of Concord responded on 12/13/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JS
John S.
Harrisburg, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Wonderful Experience!
Great experience. Knowledgeable and personable salesman.
KA
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 12/08/2020

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408