Modern Hyundai of Concord

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704-262-4408
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Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2643 Reviews

5 star
82%
4 star
11%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (42)

ReScore
Overall Rating 4.6666671/5Overall Rating 4.6666671/5Overall Rating 4.6666671/5Overall Rating 4.6666671/5rating 4.6666671
Original
Overall Rating 2.35714/5Overall Rating 2.35714/5rating 2.35714rating 2.35714rating 2.35714
95% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews

JC
Jessica C.
Salisbury, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Great service
I am able to make timely appts and get out in a timely manner. Time is very important to me
Recommended
SE
Stephen E.
Charlotte, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service
Jeff Crump is great to work with. I would recommend Modern just because of him
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/21/2018

Thank you for taking the time to respond to our review. We all appreciate you and your feedback. I am pleased that Jeff was able to take great care of you and your vehicle. If you need anything, please do not hesitate to contact us. 

Best regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer
Charlotte, NC
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service
Always a great experience with Modern Hyundai team.
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/21/2018

Thank you for taking the time to respond to our review. We appreciate you and your business. We hope that you continue to trust us with all of your car care needs. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
WC
Willis C.
Concord, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Thanks for the coupo !
This is imy second Hyundai, and I have thoroughly enjoyed them both Additionally, I am very, very pleased with this dealership and all factors being equal, I would always have my service done there. Coupons help with their prices which are, I think, high.
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/20/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Michael took great care of you. If you need anything, please do not hesitate to give us a call at the number listed below. 

Best regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer
Concord, NC
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service at Modern Hyundai
I have had my car serviced at Modern Hyundai since the day I purchased the car there in 2011. They are always courteous and helpful.
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/19/2018

Thank you for your kind words. We appreciate you and your business. We are happy to serve you and if you need anything, please feel free to give us a call. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
AW
Andrew W.
Matthews, NC
2015 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Oil's well at Modern!
Regular oil change but Jeff and the service crew always make it a great experience.
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/19/2018

Thank you for taking the time to respond. I am so pleased that Jeff was able to take great care of you and your vehicle. If you have any questions or comments, please feel free to contact us via phone or you may also reply to this email.

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
VM
Veter M.
Charlotte, NC
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great customer service
I have bought several cars from Hyundai I've always been satisfied with the vehicles that I bought and you guys have always been great as far as the customer service every time I had to come in and get my car serviced I've recommended several people that has come there and bought cars also.
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/19/2018

Thank you for taking the time to respond to our review. I am so pleased to hear that Jeff was able to take care of you and your vehicle. If you have any questions, comments, or concerns, please feel free to contact us via phone or you may also reply to this email.

Best regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
Verified Customer
Landis, NC
2010 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great shop!
Great shop!
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/19/2018

Thank you for taking the time to respond to our review. We appreciate you and your feedback. If you have any questions or concerns, please feel free to contact us via phone or by replying to this email. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
JS
Jasmine S.
Charlotte, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Friendly atmosphere
The staff and the service is definitely a nice touch. Every time I come I am satisfied with the service. I do feel that for your customers that have been loyal patrons you should once a year offer them a basic detailed car service. I know you offer the customary car wash but a detail cleaning would be awesome.
Recommended
Priscilla E. from Modern Hyundai of Concord responded on 09/19/2018

Thank you for taking the time to respond to our review. Your feedback is important to us. I am so pleased to hear that Jeff took great care of you and your vehicle. I will forward your review to my manager so that he may see your suggestion. 

We do look forward to seeing you back again and I hope you have a wonderful day. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com
DG
Donald G.
Huntersville, NC
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Preventive maintenance
Customer service rep was excellent. He was friendly, courteous and made you feel that he was there to please you.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/18/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RC
Ruby C.
Kannapolis, NC
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Ms. Crouch owner
Service and treatment from workers
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/18/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
JF
Jennifer F.
Concord, NC
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Treat you well
They do their best to problem solve and give you the best deals and service.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
GF
Gerald F.
Locust, NC
2015 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Gerry’s Equus
Everything was perfect
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
SP
Susan P.
Concord, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Very responsive
Very accommodating for an 'emergency' situation.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/17/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
BB
Barbara B.
Charlotte, NC
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Excellent
Very happy with service. Waited at the dealership and was done in a timely manner. All good!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/16/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
RR
Rashad R.
Charlotte, NC
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Hyundai
Overall nice staff.
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/16/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
Verified Customer
Concord, NC
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2018 Category: Service
Meh
Don't go unless you know you're covered under warranty, which you have to figure out for yourself.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/15/2018

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
SC
Stephanie Letitia C.
Concord, NC
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excellent Customer Service
Thank you!!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/15/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
KW
Kristen W.
Cornelius, NC
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Headlight
Gets Everything that needs to be done in a timely manner!
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/15/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408
CD
Cynthia D.
Cornelius, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
willing to pick me up and take me home love it
every body great smiles and all
Recommended
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 09/14/2018

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408