Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2269 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6060609/5Overall Rating 4.6060609/5Overall Rating 4.6060609/5Overall Rating 4.6060609/5rating 4.6060609
Original
Overall Rating 2.30303/5Overall Rating 2.30303/5rating 2.30303rating 2.30303rating 2.30303
95% Would Recommend
100% Business Response
Latest Review 3 minutes ago

Reviews


Anonymous avatar
Verified Customer
Charlotte, NC
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Always great service
The team is always so informative about repairs

WB
William B.
China Grove, NC
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Awesome service!
Everyone is friendly and eager to help! They are knowledgeable and explain all about your car! Thanks for the awesome service!

Anonymous avatar
Verified Customer
Rockwell, NC
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service!
Everyone is very friendly. Fast service. The new waiting room is super nice. The i oil change took just a few minutes. Everything was explained in a way that made sence to me. The mechanic showed where the problem was and explained the solution. I was able to get an appointment promptly and everything was taken care of for me.
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Kristofer was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Charlotte, NC
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
good service
good service at good price and time
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Kristofer was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Charlotte, NC
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
New Digs
I really enjoyed the new dry drop-off / pick-up area with the cool roll doors!
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Best wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

AH
Anne H.
Charlotte, NC
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Always excellent service!
I drive from Charlotte because the service is always quick and I never feel that I will be charged for something I didn't expect. In fact, my invoice is usually below what I expected. Please never change.
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Kristofer was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Midland, NC
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Good Service, Good People
Our Salesperson was great .. This is our third car he has sold us.
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Jeff was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

CK
Cathy K.
Davidson, NC
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Modern Service
Brought my vehicle in for an alignment and courtesy inspection and they also noticed I needed an oil change and did it for free! I did purchase my SUV from here but it was still unexpected and VERY appreciated! Thank you. Highly recommend!
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

SB
Samuel B.
Charlotte, NC
2017 Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Friendly, fast, and always have "Coffee.'
Your new service area, provide a fresh spacious environment; to relax and wait. Very well done guys.
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Mooresville, NC
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
2011 Santa Fe
New service area and friendly staff .
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Charlotte, NC
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Terrific Service
Service was wonderful and done in a timely manner
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to hear that Hooper was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maitenance. 

Warmest wishes, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

KG
Kim G.
Concord, NC
2001 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
No customer service
Don’t bring your Hyundai to this dealership for service. They do not value your time or money.
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SHAWN H., Service Manager from Modern Hyundai of Concord

Kim, So sorry to hear your visit with your 2001 Sonata did not go well. My staff and I pride ourselves on delivering the highest level of customer service. I certainly apologize that your visit did not meet that standard.


Anonymous avatar
Verified Customer
Fort Mill, SC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Great Service
Quick in and out service with a free car wash!
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our review. We appreciate you and your feedback. I am pleased to see that Jeff was able to take great care of you and your vehicle. If you have any questions or comments, please feel free to give us a call or come by. We look forward to seeing you at your next routine scheduled maintenance. 

Best Regards, 

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

CM
Carolyn M.
Charlotte, NC
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Great customer service
Great customer service Carolyn
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SHAWN H., Service Manager from Modern Hyundai of Concord

Thanks son much for your feed back today.
we appreciate your business .

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Anonymous avatar
Verified Customer
Charlotte, NC
2012 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Customer Service
Customer Service is always great. Thank you
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our survey. We appreciate your feedback. I am pleased to see that Jeff was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maintenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

MH
Mark H.
Charlotte, NC
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
👍🏽
🚫🧢
Priscilla E. from Modern Hyundai of Concord

Thank you for taking the time to respond to our survey. We appreciate your feedback. I am pleased to see that Kris was able to take great care of you and your vehicle. We all look forward to seeing you back again soon for your routine maintenance.

Priscilla East
Customer Relations
Modern Hyundai/Modern Genesis
704-262-4408
peast@modernauto.com

Anonymous avatar
Verified Customer
Gastonia, NC
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great staff
The staff always goes above and beyond.
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SHAWN H., Service Manager from Modern Hyundai of Concord

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DD
David D.
Concord, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Awesome!
Your service dept was on point!
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SHAWN H., Service Manager from Modern Hyundai of Concord

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

VP
Victoria P.
Charlotte, NC
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Exceptional expirence, as always
The service team is always polite and respectful. I bought Hyndaui at a different dealership in 2011 and have chosen to bring my Santa Fe to Mondern Hyndaui for there quick service and best prices.

Thank you.
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SHAWN H., Service Manager from Modern Hyundai of Concord

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

AD
Anthony D.
West Islip, NY
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
good, fast service.
Nice, new, clean facility, professional service and a nice clean car when they are finished.
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SHAWN H., Service Manager from Modern Hyundai of Concord

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408