Murdock Hyundai of Logan


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

876 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.7096774/5Overall Rating 4.7096774/5Overall Rating 4.7096774/5Overall Rating 4.7096774/5rating 4.7096774
Original
Overall Rating 2.19355/5Overall Rating 2.19355/5rating 2.19355rating 2.19355rating 2.19355
95% Would Recommend
100% Business Response
Latest Review 18 minutes ago
Miguel Z. on 11/17/2017
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"The service is Amazing!"
Friendly stuff and an amazing environment!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:48 PM
Linda B. on 11/17/2017
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"Service appointment"
As always, they were prompt and courteous. Very happy with their work and their ethics.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:56 PM
Verified Customer on 11/17/2017
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"Shuttle Service"
This dealership has never provided poor service. They are always very friendly and answer my questions with prestige. This last time I took the shuttle service to work and they picked me up when my car was finished. I never took advantage of the shuttle and he was very friendly and knew where to pick me up. This is the best dealership we have been a part of. We bought our Elantra and Santa Fe from this location.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:01 PM
Verified Customer on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
Ok
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:17 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/17/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit. We apologize for your service advisor not setting the expectation of an hour for an oil change and we apologize that he did not offer a courtesy shuttle ride when it took longer than expected. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Debra B. on 11/16/2017
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"They take me home so that I don't have to wait in the lobby."
I always get fantastic service and that's why I keep coming back.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:27 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/17/2017

Debra, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer as we continuously strive for excellent customer satisfaction. We take pride in knowing we do our best for you and your vehicle and we are glad to be able to offer a courtesy ride back home while we work on your vehicle. We look forward to seeing you at your next appointment. 

Verified Customer on 11/13/2017
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"They were efficient and nice. "
I appreciate that they work in timely manner. They are using authentic parts when they service my car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Repair
Review Created: 11/13/2017 11:55 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/13/2017

Murdock Customer, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer as we strive for excellent customer satisfaction, and we take pride knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. 

Verified Customer on 11/13/2017
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"Excellent Service but service was long than expected"
Murdock is always good to give me details, they have good facilities, and are so nice but it took 3 hours for an oil change with an appointment. That’s too long for my liking
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:08 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/13/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. I apologize that the wait time expectation of about an hour and a half for an oil change and tire rotation was not set by your service writer, and that you were not offered a shuttle ride during the time you waited at our facility. We strive for excellent customer satisfaction and we take pride knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

TONIA B. on 11/10/2017
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"Awesome Customer service"
Murdock is an Amazing Place for Me to get my Hyundai Elantra Serviced Without Pushy Sales Crew.
They Are Willing to Help Provide Me with An Easy No Fear
Repair/Service Experience
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 05:13 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/10/2017

Tonia, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to our service department and your appointment. We strive to make each visit easy and stress-free while we have our certified technicians work on your vehicle. We strive for excellent customer satisfaction and we look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 

Julie P. on 11/09/2017
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"great team"
Matt and his team are amazing. They always go the extra mile
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/09/2017 07:07 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/10/2017

Julie, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer as we continuously strive for excellent customer satisfaction. We take pride in knowing we do our best for you and your vehicle when you bring it to our dealership. We appreciate your feedback and we look forward to seeing you at your next appointment. 

Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick and professional service"
Service was easy to work with.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/09/2017 03:11 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/10/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We strive for excellent customer satisfaction, which includes making your appointment easy for you. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Verified Customer on 11/08/2017
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"Friendly, Efficient Service"
I am always pleased with the service I receive at Murdock in Logan. The people are friendly and they always have my car done in the amount of time promised.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/08/2017 08:46 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/09/2017

Murdock Customer, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We are pleased to know we're able to work on your vehicle in a timely manner. We appreciate you as our loyal customer and we look forward to seeing you at your next appointment. 

Chris P. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly"
consistant
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/08/2017 03:17 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/09/2017

Chris, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us concerning your recent visit to our service department. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Michael P. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and courteous service."
Have been to other dealerships and Murdock is by far the best,
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/06/2017 06:04 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/07/2017

Michael, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Helen H. on 11/04/2017
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"The people, the service, the product"
Excellent
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/04/2017 06:42 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/06/2017

Helen, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit. We strive for excellent customer satisfaction and pride in knowing we do our best for you and your vehicle each time you visit our service department. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

Verified Customer on 11/03/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Free oil change is a scam"
It looks like the free oil change we received when we purchased the car is a scam to up sell you on other services.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/03/2017 10:03 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/06/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit. We apolgoize that the time of service expectations were not set as you asked us to look at a radio issue while also having the oil changed in your vehicle as the oil change takes about an hour to complete. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle; we apologize that that was not the case recently. I tried reaching you to speak more about your review and concerns about your appointment, so please don't hesitate to call myself or Matt to give us some more information about your recent appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Verified Customer on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Driver side airbag light on."
The issue was fixed by Hyundai free of charge.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/02/2017 01:05 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/03/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit. We strive for excellent customer satisfaction and pride in knowing we do our best for you and your vehicle each time you visit our service department. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Verified Customer on 11/02/2017
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"Service department"
Service department did well as it always does. Great place to work.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/02/2017 08:49 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/02/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Hunter B. on 11/02/2017
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"frendly, clean"
It all went well.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/02/2017 06:07 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/02/2017

Hunter, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

Verified Customer on 11/02/2017
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"I was able to get an appointment on the day I wanted, and they got the work done in a timely manner."
I am very happy with the way I can call and schedule an appointment for a time and day that is best for me, and when I bring the car in, it is worked on quickly, and they just take good care of me.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/02/2017 02:53 AM
Leigh C. at Murdock Hyundai of Logan responded on 11/02/2017

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We do our best to accommodate you and your schedule when making appointsments for your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

Colleen M. on 11/01/2017
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"very effechent"
excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/24/2017
Service Type: Repair
Review Created: 11/01/2017 08:23 PM
Leigh C. at Murdock Hyundai of Logan responded on 11/02/2017

Colleen, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

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