Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1501 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.725/5Overall Rating 4.725/5Overall Rating 4.725/5Overall Rating 4.725/5rating 4.725
Original
Overall Rating 2.3/5Overall Rating 2.3/5rating 2.3rating 2.3rating 2.3
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JS
Janet S.
Hyrum, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Personal Service is good!
The staff at Murdock Hyundai is exceptional. Very personable and knowledgeable.
LEIGH C. from Murdock Hyundai of Logan responded on 06/19/2019

Janet, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We continuously strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We appreciate you as our loyal customer and we look forward to seeing you at your next appointment. 


TS
Todd S.
Logan, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great
Was very pleased with the service we received
LEIGH C. from Murdock Hyundai of Logan responded on 06/18/2019

Todd, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


JJ
Julie J.
Richmond, UT
2008 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Good service
We had two vehicles and both were due for service at the same time. . Both were completed while we waited in about 1 hour.
LEIGH C. from Murdock Hyundai of Logan responded on 06/18/2019

Julie, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. 


SS
Sheila S.
Franklin, ID
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Quality services indeed!!
Very pleasant individuals and a great experience!
LEIGH C. from Murdock Hyundai of Logan responded on 06/18/2019

Sheila, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


Verified Customer
Richmond, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
Too long of time to change oil
It should not take 1 1/2 hours for an oil change
MATTHEW F. from Murdock Hyundai of Logan responded on 06/14/2019

Good Afternoon,
Thanks for the review and letting me know that the oil change took too long to complete. In the review you said that it should not take as long as it did, you are right! I am sorry for that and any inconvenience that it may have caused you. I reached out to your husband and left him a message, I only have his phone number. If you have a few minutes, could you reach out to me, I would like to visit with you. I will be in next week. Again I am sorry for the inconvenience we caused. Have a great weekend. 

Matt Fowles


HP
Homer P.
Smithfield, UT
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Replaced old steering column with new one.
The new steering column you installed last week makes a real difference in how the car drives and handles. Almost like new. Really appreciate Jon and the service tech for their help and support.
LEIGH C. from Murdock Hyundai of Logan responded on 06/13/2019

Homer, 

We appreciate you as our loyal customer and we appreciate your feedback. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


PS
Paul S.
Smithfield, UT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
friendly staff
Service teams always treat us right
LEIGH C. from Murdock Hyundai of Logan responded on 06/13/2019

Paul, 

We appreciate you as our loyal customer and we appreciate your feedback. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


JB
Jackie B.
Garden City, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
The Service Department always takes the best car of me and my Santa Fe!!
I have always been treated so good by these guys, they give me options, they listen and they do a fantastic job with my car. I have gone to other service departments and never got the kind of service I get here. Thanks Service Department you guys all rock!!
LEIGH C. from Murdock Hyundai of Logan responded on 06/13/2019

Jackie, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We continuously strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We appreciate you as our loyal customer and we look forward to seeing you at your next appointment. 


Verified Customer
Hyrum, UT
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
Long wait for oil change
Came in for an oil change and it took over an hour and a half. Was not updated well.
MATTHEW F. from Murdock Hyundai of Logan responded on 06/12/2019

Hi,
Thank you for talking with me a few minutes ago. I know you could not talk at the time. I look forward to visiting with you tomorrow. My goal will be to work with you to make right your concerns from your visit and hopefully make it more positive experience for this past visit and for other to come. Thanks for being our guest. Have a great evening!

Matt Fowles
Service Manager

MATTHEW F. from Murdock Hyundai of Logan responded on 06/18/2019

Good afternoon, 
Thanks for coming in today and allowing us to finishing resolving the concerns from your previous service visit. It truly was a pleasure to work with you, perform an alignment, and make sure you are satisfied. Have a great night and we look forward to seeing you again. 

Thanks,
Matt Fowles


MT
Michael T.
Nibley, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Service and new tires
Always met with a friendly face. Everyone is very helpful and kind. Impressed with the information we are given as to what needs to be done on our car. We feel good about what is told us and not given any advice that is not necessary. We love our car.
LEIGH C. from Murdock Hyundai of Logan responded on 06/11/2019

Michael, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer as we continuously strive for excellent customer satisfaction. We take pride in knowing we do our best for you and your vehicle and we look forward to seeing you at your next appointment. 


JM
Joshua M.
Tremonton, UT
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Far better service than could be expected
I initially wasn't fully pleased but Matt contacted me having heard my concerns and has been a marvel to work with. He went above and beyond to address my concerns and even offered additional resolutions should any new issues or concerns arise. He really made sure my wife and I felt like a valued part of his business and will be getting return business from us and our family and friends in the future. Thanks Matt and the team at Murdock Hyundai of Logan.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2019 Category: Service
Ehhh
Taking a Hyundai to a dealership you'd hope for an answer to the issue not a guess
MATTHEW F. from Murdock Hyundai of Logan responded on 06/10/2019

Josh,
Thanks for the review. I will be calling you soon to go over the details of your visit. 

Thanks,
Matt Fowles

MATTHEW F. from Murdock Hyundai of Logan responded on 06/11/2019

Josh,
Thanks for taking a few minutes on the phone yesterday. It was a pleasure having you bring the Santa Fe back in for the installation of the part and recheck. As discussed if the check engine light should come back on, please call me and we will continue to work through any concerns. It was great to work with you on resolving your concerns. I hope you have a great day! Thank you for being willing to rate your review 5 star after working together. 

Thanks again,
Matt Fowles
Service Manager


RB
Robert B.
Perry, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
60K maintenance
Had a 5.5 hour service scheduled, but everything was completed in only 2.25 hours!
LEIGH C. from Murdock Hyundai of Logan responded on 06/11/2019

Robert, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


CW
Cecil W.
Howell, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast Courteous Service
Always top of the line service. Matt keeps the shop in good order. Maintenance personnel are trained and knowledgeable.
LEIGH C. from Murdock Hyundai of Logan responded on 06/07/2019

Cecil, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. 


CP
Carl P.
Smithfield, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service with a SMILE
On time and completed as requested
LEIGH C. from Murdock Hyundai of Logan responded on 06/05/2019

Carl, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


Verified Customer
Hyrum, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Going the extra mile!
I feel like Murdock Hyundai goes the extra mile to make sure that you are satisfied and to get the answers to your questions if they don't know it. They pushed to get the parts they needed to fix my Santa Fe. They contacted me frequently to update me. I would recommend Murdock as a place for service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2019 Category: Service
Still waiting after two months for my repair to be done!!!!
I would reccomend Murdock not so sure at this point I would recommend a Hyundai vehicle.
MATTHEW F. from Murdock Hyundai of Logan responded on 06/06/2019

Hi,
I called and left you a message about the heated seats. If for some reason you don't get that message, could you please call me. I have some information about the repairs. 

Thanks,
Matt Fowles

MATTHEW F. from Murdock Hyundai of Logan responded on 06/18/2019

Good Afternoon, 
It was great to help you the other day when the parts came in off of  backorder. As we talked when your were here, I am glad that we have been able to give you great service in the past and look forward to doing so in the future. Thank you for letting us serve you. Have a great night.

Thanks again,
Matt Fowles


Verified Customer
Smithfield, UT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service went above and beyond
I was So grateful to Jesse and Matt for all of their help. They went beyond what was required to get me back on the road. Thank you!!
LEIGH C. from Murdock Hyundai of Logan responded on 06/04/2019

Murdock Customer, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate the feedback you've given us and we appreciate you as our loyal customer. We strive for excellent customer satisfaction and look forward to seeing you at your next appointment. 


DB
David B.
Logan, UT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Everything was done in a timely manner and to my satisfaction.
No comments
LEIGH C. from Murdock Hyundai of Logan responded on 06/03/2019

David, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 


SL
Scott L.
UT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Good Job
I was amused that the person who I talked to at check-in was surprised that I was 30 minutes early. Seemed a bit odd. Anyway, they got the car back to me within the estimated 60 minutes, thanks.
LEIGH C. from Murdock Hyundai of Logan responded on 06/07/2019

Scott, 

We appreciate you as our loyal customer and we appreciate your feedback. We apologize that one of our service advisors may have been surprised to see you arrive early, as we do maintain a schedule of services for customers and technicians to avoid time constraints. We are pleased to know we do our best for you and your vehicle and we look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 


RJ
Robyn J.
Smithfield, UT
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
maintainence
They were helpful in solving a maintainence issue.
LEIGH C. from Murdock Hyundai of Logan responded on 06/03/2019

Robyn, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us. We continuously strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 


MG
Marshal G.
Logan, UT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Outstanding Service
The service department does an outstanding job. They always share what they have done and give upsdates while you are waiting.
LEIGH C. from Murdock Hyundai of Logan responded on 06/03/2019

Marshal, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment.