ReScore Reviews™ (1)
Thanks for providing us feedback. You are correct the total repair invoice with tax out the door was $287.07. There may be some confusion on your part concerning the breakdown of the invoice, and what we were asked to help repair. The car was towed in for a no start issue not general maintenance. The cost break downs are as follows: oil change $49.85, spark plugs $135.52, and no start diagnostic $79.99 plus tax and fees. We diagnosed that the cars oil was very low and dirty. Also the spark plugs were worn and carbon fouled. We recommend changing the oil and plugs as a first step to get the car running. Given the car's condition on arrival we are fortunate the first steps mediated your issues on the vehicle. We have ASE master technicians over seeing all work and offer a 4yr/48k warranty as an advanced mechanical repair shop. We realize that $288 can be a large figure. We only ask that you reconsider your review as the repair breakdown for work performed was priced at fair market.
Thanks for the review.
The vehicle was brought to for a no start issue. The car did not demonstrate any issues while in our possession aside from a dead battery. We charged the battery and restested. The alternator and battery tested fine. We found a dome light had been left on and that was what had caused the drained battery. We also shared in the event the car started acting up again, to bring it back and we would check it out for free. Per our discussion the repairs mention in your review, which were performed at the other shop, were for overheating and brake issues. We perform no diagnostics related to these areas of the vehicle nor was their any issue described by you to us. Unfortunately, we could not waive the diagnostic fee as we had to account for our mechinics time spent on the car. We are glad you were able to get the vehicle fixed.
Sorry we could not offer a repair which met your budget requirements. Clients often share we have better pricing then many repair facilities in town. While our pricing might not always be the least expensive, we are often told our pricing is less expensive considering the ASE Master Tech expertise, OEM parts we use, the 4yr/48k warranty, and free loaner cars. We wish you the best with your future car car needs.
We peformed cleanup repair for a shop that had replaced an engine on the vehicle in Alabama. They ran the spark plug wires incorrectly and destroyed your spark plugs. We repaired that issue and got the vehicle running to specficiation. We additionally shared there may be other concerns that have not shown on the vehicle due to mistakes we intially found. The other shop paid the bill, gave us a hard time on the cost to clean up their poor work. We find it truely unfortunately that we tried to help with an unusual situation with a car that was not messup by us to begin with. We hope everything got cleared up with your mechanic in Alabama.
Hi Gene, we were delayed in completing the alignment that was associated with the suspension work that was performed on your vehicle. We were offering to remove the alignment cost from the ticket since we had not performed the work. We asked if you had time to wait to complete the alignment. We completed the alignment first thing that morning. We can understand from your perspective how this could have been misinterpreted. We are truly sorry for any miscommunication. As mentioned during our phone conversation, we hope to work with you to come to a remediation for your concerns.