ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 7 days ago
Timothy W. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Timothy said the business provided great service in a timely manner and at a fair price.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 02/14/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Brandon W. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brandon said they are nice and helpful. They did the fix on the vehicle fast. The staff was pleasant to deal with. They did everything very easily, quickly and up to standard. He was referred to the business, and has recommended it himself.
Vehicle: Jeep Liberty
Category: Service
Service Date: 01/15/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Al J. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Al said the staff were really helpful, and he had a good experience.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 02/02/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Eric R. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said the business was quick. Their estimate for repairs was correct.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/12/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Sardar A. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sardar said his overall experience was okay.
Vehicle: Saturn Ion
Category: Service
Service Date: 02/05/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Mary S. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said her experience with the business was great. The service was outstanding and they kept her informed during the repair process.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 01/23/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Elizabeth N. on 02/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Elizabeth said the staff did a fine job fixing her vehicle, but there were a number of lights that came on after she left.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 01/22/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Bruce B. at My Car Guy Inc responded on 02/07/2018

Hello Elizabeth, while we are glad to hear the repairs we did were timely and done right, we are sorry to see you have had some lights come on. While we don't believe the work we did has to do with any lights that would have come on, we would still like to offer you a courtesy check to verify for both you and us what the cause of the light may be, and how it needs to be addressed. Feel free to call and set up a day/time to have this done, we can be reached at 734-485-2500 on Monday through Friday 8am-5pm or Saturday from 8am-2pm. This courtesy code scan can be done while you wait and will take approximately 5-10 minutes. Thank you, have a blessed day, and drive safe!

Mark F. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mark said he had a quick experience. The staff explained to him what they did to his vehicle.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/02/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Joan K. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joan said the business provides good service every time she goes there.
Vehicle: Buick Enclave
Category: Service
Service Date: 01/25/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
ROBERT M. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, fair prices, friendly folks"
I only take our vehicles to My Car Guy.
Great service, very fair pricing, and dependable work.
I suggest everyone in the Ypsilanti area, give them your business, you will not be disappointed!
Vehicle: Chevrolet HHR
Service Date: 01/24/2018
Review Created: 01/25/2018 01:14 PM
Harold B. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Harold said the business does good work and he would recommend them for service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/16/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Harold B. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Harold said the business does good work and he would recommend them for service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/16/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
GERARD H. on 01/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job"
Good customer services
Vehicle: Ford Fusion
Service Date: 01/22/2018
Review Created: 01/24/2018 02:04 PM
Josh B. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Josh said the employees provided a really fast turn around time.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 01/19/2018
Review Created: 01/23/2018
This review was collected via phone interview by Customer Research Inc.
Jaqueline W. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jacqueline said the employees were friendly. They got the job done quickly, so she could receive her vehicle back. They also advised her of other issues to tackle. The pricing was competitive.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 01/13/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Preston S. on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Preston said he had a small communication issue, but it could have been his own faulty phone service.
Vehicle: Chrysler Concorde
Category: Service
Service Date: 01/11/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer W. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennifer said the business did a good job.
Vehicle: Toyota Corolla
Category: Service
Service Date: 01/13/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Amanda N. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amanda said they were super-helpful and worked with her on payments, because the price was higher than the initial quote.
Vehicle: Ford Focus
Category: Service
Service Date: 01/08/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Bill M. on 12/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bill said he will recommend this facility.
Vehicle: Ford Escape
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
ART G. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Mechanics"
I can always count on Bruce and the guys to repair or service my cars correctly in one visit. They are honest with reasonable prices. Also it’s nice to talk face to face with the actual mechanic working on your car. I highly recommend My Car Guys!
Vehicle: Subaru Forester (Natl)
Service Date: 12/20/2017
Review Created: 12/22/2017 04:53 AM
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