Overview

Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3

(1,370 Reviews)

ReScore Reviews™ (44)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
83% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


YR
Yolana R.
Saint Louis, MO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020 Category: Service
Customer Service Waiting Area
It woul be nice if you provided free snacks for your customers while we wait for our vehicles to be serviced.
BRANDY L B. from Napleton Hyundai responded on 02/10/2020

Thank you Yolana for completing our survey.   Our sincere apologies that we didn't have poporn popped for you.  Our waiting area has: coffee, tea, and popcorn.  I will share this information with our staff to make sure we have some popped on the weekends as well.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


PS
Patrice S.
Wentzville, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020 Category: Service
Great Service
The Service department was so patient, kind and helpful.
BRANDY L B. from Napleton Hyundai responded on 02/10/2020

Thank you Patrice for your feedback.  We are glad to know that service department staff was patient, kind, and helpful.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


AW
Al W.
Florissant, MO
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020 Category: Service
Great Service
No Comments.
BRANDY L B. from Napleton Hyundai responded on 02/10/2020

Thank you Al for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


CR
Caroll R.
Florissant, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
my representative
Excellent service is about going beyond what’s called for staying later when need be.

Thank you
BRANDY L B. from Napleton Hyundai responded on 02/10/2020

Thank you Caroll for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  It's our pleasure to go above and beyond for you, the best part of Napleton Hyundai.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


Verified Customer
Florissant, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2020 Category: Service
The fast services
My recommendations for friends and family would be Napleton Hyundai services.
BRANDY L B. from Napleton Hyundai responded on 02/10/2020

Thank you for completing our survey.  We value you as our customer and we want you to know that we will continue to work to provide you with 5 Star experience at Napleton Hyundai.  Please let us know what we can do to improve.


Verified Customer
St. Louis, MO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
Friendly and Dependable
I love this place, service and sales. Car service should be like this everywhere.
BRANDY L B. from Napleton Hyundai responded on 02/10/2020

Thank you for sharing your experience.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


Verified Customer
Saint Louis, MO
2013 Hyundai Azera
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2020 Category: Service
Service
Oil change done in timely service. Been to location over 8 times.
BRANDY L B. from Napleton Hyundai responded on 02/05/2020

Thank you for completing our survey.  We value you as our customer and we want you to know that we will continue to work to provide you with 5 Star experience at Napleton Hyundai.  Please let us know what we can do to improve.


Verified Customer
Florissant, MO
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Very helpful and friendly
The staff is very friendly and always so helpful to us. It was nice to be given a ride home.
BRANDY L B. from Napleton Hyundai responded on 02/05/2020

Thank you  for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


DN
Debbie N.
Florissant, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020 Category: Service
Excellent
Jessie was very professional and everything went wonderful with my car
BRANDY L B. from Napleton Hyundai responded on 02/03/2020

Thank you Debbie for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


Verified Customer
Florissant, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Elantra
.
BRANDY L B. from Napleton Hyundai responded on 01/30/2020

Thank you for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


EF
Erica And F.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Service
Great Customer Service
The staff was very professional and were great at explaining all of the details pertaining to the repairs needed for our car!
BRANDY L B. from Napleton Hyundai responded on 01/28/2020

Thank you Erica and Ford for completing our survey.   It's great to know that our service department staff treated you professionally and with excellent care.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


DJ
Daphanne J.
Saint Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Good customer service.
None
BRANDY L B. from Napleton Hyundai responded on 01/28/2020

Thank you Daphanne for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


VB
Victoria B.
Florissant, MO
2010 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Very warm and inviting
It was my first experience at Napleton Hyundai, I worked with Brandon who was very friendly and helpful.
BRANDY L B. from Napleton Hyundai responded on 01/27/2020

Thank you Victoria for completing our survey.  We are so pleased to hear that Brandon provided you with excellent service.  Thank you for allowing us to service your automotive needs  and welcome to the Napleton family.


JE
Julie E.
Florissant, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Very considerate and complete in their service
Excellent service. I have purchased 3 vehicles from this location and will continue to turn to them for all my auto needs.
BRANDY L B. from Napleton Hyundai responded on 01/27/2020

Thank you Julie for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.


Verified Customer
Black Jack, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2020 Category: Service
Service writers
I don't know if dealership's know how much a good service advisor keeps a customer loyal.
BRANDY L B. from Napleton Hyundai responded on 01/27/2020

Thank you for completing our survey.   It's great to know that our service department staff gave you a 5 Star experience.  Thank you for continuing to allow Napleton Hyundai to serve your automotive needs.