Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2394 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
94% Would Recommend
100% Business Response
Latest Review 41 minutes ago

Reviews


RH
Robert H.
Jupiter, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
The people
Daiien was 5 star. Very helpful

JG
Joel G.
Riviera Beach, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
QUICK, CORRECT, POLITE AND CAPABLE DESCRIBES THIS PLACE
MY ELANTRA IS 2011 AND HAS BEEN SERVICED HERE SINCE NEW. I WOULD NEVER LET ANYONE ELSE TOUCH IT. THE LOVELY YOUNG WOMAN, DAILEEN TREATS ME WITH COURTESY,WARMTH AND RESPECT AND ALWAYS GETS THE JOB DONE RIGHT--THE FIRST TIME.
I WILL BUY MY NEXT CAR HERE -IF I LIVE LONGER THAN THIS ONE I'M DRIVING NOW. BASED ON NAPLETON SERVICE THE ELANTRA WILL BE RUNNING WHEN I'M GONE,
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/16/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

HT
Helen T.
West Palm Beach, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Advisor
Excellent service and turnaround time by Merlyn my advisor 👍
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/16/2019

Thank you so much for the five star review! We are so happy to hear that your experience was so great. Have a wonderful rest of your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JF
Jacob F.
Yardley, PA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
A Job Well Done
Very friendly and capable staff. Pleasant atmosphere and well done repairs. Merilyn is delightful to work with and followed through on our order status and completion of our repairs. We were treated well by everyone on the Napleton team. We also enjoyed the coffee and bagels.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/16/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

SH
Stephen H.
Boynton Beach, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
The service advisors
Great place for service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/16/2019

Thank you so much for the awesome five star review! We appreciate your business and look forward to your next service visit!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
The great things about it
The people there are very nice and very helpful
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/15/2019

Thank you so much for the wonderful review of our staff and store. We appreciate the feedback and we look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JM
James M.
Riviera Beach, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Excellent service
Excellent service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/15/2019

Thank you so much for the awesome review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

PS
Petrina S.
Boynton Beach, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Excellent dealership
Great experience buying our car. Not pressured and they found exactly what we were looking for. Service dept friendly and efficient.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/14/2019

We thank you for the awesome review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
North Palm Beach, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
good service
I appreciated having a free oil with a coupon I received with my four new tires.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/14/2019

Thank you for your recent feedback of our staff and store. If there is anything we can do to make your next service visit a five star experience, please let us know. Have a great week. 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
North Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent and prompt service
I was given expert advice upon calling in regard to the service that I needed. A part that I needed was promptly ordered and my appointment was made in a seamless manner. The service department was most helpful.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/12/2019

Thank you for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great weekend!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

GN
Glen N.
Jupiter, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Consistant quality
-
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/12/2019

Thank you for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great weekend!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

ME
Maria E.
Riviera Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great atmosphere and great service.
It’s always a pleasure to go to Napleton. From sales to service the staff is wonderful. The service is efficient and a good value for money. The staff couldn’t be more courteous if they tried.
Thank you Napleton, keep up the good work. 👍🏻😊
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/12/2019

Thank you for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great weekend!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

AD
Austin D.
Riviera Beach, FL
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2019 Category: Service
Attention to detail.
For the most part the service was very good. However, I had to take my car and have it washed and cleaned afterwards.
I was told my car would be washed after being serviced. The car appeared to have been washed with a very dirty oiley rag. The car was smeared with what appeared to be an oiley film.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/14/2019

Thank you for taking the time to fill out the survey. Your feedback is extremely important to us. Please feel free to come at your convience for us to perform a premium wash. I hope that we can provide you with five star quality service at your next visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JL
Janine L.
Riviera Beach, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
The Best
Always get treated well. Best service possible
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/11/2019

Thank you for the awesome review and recent feedback. Have a great weekend!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

DG
David G.
Riviera Beach, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Hyundai Service
There was some confusion when we received our report online versus on our receipt. However, we sent an email and Johnny replied and explained that a new technician prepared the report and made an error concerning the cabin air filter and tire balance and rotation. These items were done as part of our 30,000 mile service but the report indicated that they still needed to be done.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/10/2019

Thank you for the recent fedback of our staff and store. We appreciate your business. Have a great day,

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MG
Maryellen G.
Riviera Beach, FL
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Service with a smile
Prompt helpful service with a smile
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/09/2019

Thank you for the recent feedback of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

RM
Risa M.
West Palm Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
True to the timeline
Michael L. Was my service tech. He very polite and informed me of my progress and explained everything clearly. Thank you
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/09/2019

Thank you for the recent feedback of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Teamwork
Everyone knew what they were doing and were very polite.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/09/2019

Thank you for the recent feedback of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Great service
Thank you Daileen Berni for always making my service appointments stress free.
You are doing a wonderful job!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/08/2019

Thank you for the awesome review of our staff and store. We apprecite your business and look forward to your next service vissit. 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Jupiter, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Staff is friendly and helpful.
The staff at the service center are very nice and helpful. The mechanics are good at what they do! Also getting your car backed washed was a nice surprise!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/06/2019 Category: Service
Wait time too long
Staff is great! Whoever does the scheduling is not on the property and makes everyone wait way too long!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 01/10/2019

Thank you for providing your feedback.  We will strive to minimize your wait time at your next visit.

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com