Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2264 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


DP
Daniel P.
Jupiter, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Employees!
Pablo was very professional and got me in and out with out delay! Thank you! ;-)

Verified Customer
Jupiter, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Stellar service
As usual the service at Napleton Hyundai is top of the line terrific. Staff are friendly and thorough. The lobby is well laid out with proper lighting and comfortable seating.

RS
Raymond S.
West Palm Beach, FL
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Oil change and gas rebate
All went as scheduled, one small item that was not readily knowledgeable on, was the Hyundai gas rebate, for over estimating Miles per gallon. I believe Hyundai has forgot as well. I have not received a check in over a year.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you for your recent feedback. We hope to provide you with five star quality service at your next visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

MA
Mary A.
Palm City, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service department
The personnel are friendly, courteous and knowledgeable !
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

NS
Noris S.
Lake Park, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
the service and the waiting room.
Sandra was so attentive to me and knew exactly what I needed. She was so courteous and answered all the questions I had. Thank you for having her.

I would definitely come back.
Thank you . Sandra.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

ZN
Zef N.
Riviera Beach, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Good and fast service
The service there was great and i short time.
And you find there a good rest aerea with coofe TV and good seeting aerea.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

Verified Customer
Riviera Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
Good service, better prices
The service in general was pretty good. The ETA provided was way off and the prices need improvement.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/10/2018

Thank you for providing your feedback.  Please remember that we do offer a price match guarantee.  We stay very competitive, but if you find a better price elsewhere we will meet or beat it.

Thanks!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

Verified Customer
North Palm Beach, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Hyundai Sonata
Excellent customer service , my car was repaired ( recall service) within time estimate time I was given, thanks
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

Verified Customer
Riviera Beach, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent service!
They are always so nice in the service center.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

BS
Barbara S.
Vlg Wellingtn, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
The service agent (Pablo) that helped me with my oil change was exceptional
The sole reason I will continue to return to this location for any and all services needed on the vehicle is due to the professional, friendly, and prompt service given by your representative Pablo.
This gentlemen not only changed my view on quality auto service but due to his transparency and hospitality through the process I am comfortable becoming a life long cutstomer and referring everyone I know to him. If a promotion to management is not already in place for this employee, for the near future, then it’s in the companys best interest to move him up as quickly as possible. If all your employees were as expectional as Pablo then I don’t see how any other company could stay in business competing with the customer service.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

RC
Rocco C.
West Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Hyundai service
From Mike my service writer to Jacob my mechanic my car would never work the same without the Excellent service provided by the Hyundai service department. Many thanks
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
It's not so great but my service advisor is!
No opinion
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

MG
Mary G.
West Palm Beach, FL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Quick and efficient service
I took my car just for an oil change, and that plus the complimentary car wash were done nice and quickly. Daileen took good care of me when I checked in with her.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

CA
Connie A.
Lake Park, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
customer service
We had a dead battery and no appt. The CSR did all she could to get us serviced.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/08/2018

Thank you so much for the wonderful for review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

Verified Customer
Jupiter, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
service department is great
everyone is nice and helpful. service department works well together.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

NT
Nancy T.
West Palm Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Prompt Service
I called service around 2 pm on Fri. 11-02-2018 to report the 2nd low tire pressure light having come on within a week. My last service visit revealed need for tire replacement soon. Service accommodated me and I had a 4 pm appt. for 4 new tires by the end of my Friday call for the same day . WOW !!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/07/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

AO
Angela O.
Jupiter, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great
Service was fast!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/07/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

FM
Frances M.
Riviera Beach, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Very accommodating. Excellent service
Noticed that there was something wrong with my tire and was going on a road trip in 2 days.
Called service and they took care of me immediately.
Even drove me home and picked me up.
Excellent service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/07/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

JK
Joseph K.
Jupiter, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
Ownet
Very Professional and showed tremendous service to my wife
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/05/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com

Verified Customer
Stuart, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2018 Category: Service
Not been informed transparency
Would not recommend this dealership at this time
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/05/2018

I am sorry for the experience you had during your recent service visit.  Please remember that we do offer a price match guarantee here, and we honor competitor's coupons.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com