Napleton North Palm Hyundai

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561-622-0101
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2271 Reviews

5 star
83%
4 star
8%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (28)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews

LB
Luis B.
Royal Palm Beach, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Thank you
Every one treats you very kindly
Recommended
Verified Customer
Stuart, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Flat tire
Got flat tire in front of the dealership
Recommended
SF
Susana F.
Jupiter, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service
Great service provided by Pablo Minier
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/16/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your loyalty. We appreciate your business and look forward to your next servie visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Jupiter, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
A scheduling mistake by Napleton didn't stop this customer service person from making me comfortable and remaining stress free due to their mistake.
Appreciated the entire experience from beginning to end. Attention to detail, knowledge and experience, personal touch and the greatest ability to keep me calm and moving forward when I found out there was a scheduling appointment mistake in the system. My appointment wasn't found in the system but I was treated as if it was. Class A Act all the way.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/15/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your feedback and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
KD
Katie D.
West Palm Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Awesome Service
This being our 10th Hyundai we owned we FINALLY switched to Napleton Northlake Hyundai about 6 months ago from west Palm Beach Hyundai. The last 6 months has been the BEST Service we recieved over the last 12 years from West Palm Beach Hyundai Service. Michael the Service Manager is amazing, honest, sincere and truly cares for the customers. I completely trust him and the suggestions he recommends for our vehicles. I know with Micheal the Service Manager and Robb the Service Director we will continue to receive GREAT Service all the time.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/15/2018

Thank you so much for the wonderful and kind review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
CW
Carolyn W.
Riviera Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service
Polite and honest.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/15/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
DP
Daniel P.
Jupiter, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Employees!
Pablo was very professional and got me in and out with out delay! Thank you! ;-)
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/14/2018

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Jupiter, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Stellar service
As usual the service at Napleton Hyundai is top of the line terrific. Staff are friendly and thorough. The lobby is well laid out with proper lighting and comfortable seating.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/14/2018

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
RS
Raymond S.
West Palm Beach, FL
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Oil change and gas rebate
All went as scheduled, one small item that was not readily knowledgeable on, was the Hyundai gas rebate, for over estimating Miles per gallon. I believe Hyundai has forgot as well. I have not received a check in over a year.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you for your recent feedback. We hope to provide you with five star quality service at your next visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
MA
Mary A.
Palm City, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service department
The personnel are friendly, courteous and knowledgeable !
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
NS
Noris S.
Lake Park, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
the service and the waiting room.
Sandra was so attentive to me and knew exactly what I needed. She was so courteous and answered all the questions I had. Thank you for having her.

I would definitely come back.
Thank you . Sandra.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
ZN
Zef N.
Riviera Beach, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Good and fast service
The service there was great and i short time.
And you find there a good rest aerea with coofe TV and good seeting aerea.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Riviera Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
Good service, better prices
The service in general was pretty good. The ETA provided was way off and the prices need improvement.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/10/2018

Thank you for providing your feedback.  Please remember that we do offer a price match guarantee.  We stay very competitive, but if you find a better price elsewhere we will meet or beat it.

Thanks!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
North Palm Beach, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Hyundai Sonata
Excellent customer service , my car was repaired ( recall service) within time estimate time I was given, thanks
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Riviera Beach, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent service!
They are always so nice in the service center.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
BS
Barbara S.
Vlg Wellingtn, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
The service agent (Pablo) that helped me with my oil change was exceptional
The sole reason I will continue to return to this location for any and all services needed on the vehicle is due to the professional, friendly, and prompt service given by your representative Pablo.
This gentlemen not only changed my view on quality auto service but due to his transparency and hospitality through the process I am comfortable becoming a life long cutstomer and referring everyone I know to him. If a promotion to management is not already in place for this employee, for the near future, then it’s in the companys best interest to move him up as quickly as possible. If all your employees were as expectional as Pablo then I don’t see how any other company could stay in business competing with the customer service.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
RC
Rocco C.
West Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Hyundai service
From Mike my service writer to Jacob my mechanic my car would never work the same without the Excellent service provided by the Hyundai service department. Many thanks
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
West Palm Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
It's not so great but my service advisor is!
No opinion
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
MG
Mary G.
West Palm Beach, FL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Quick and efficient service
I took my car just for an oil change, and that plus the complimentary car wash were done nice and quickly. Daileen took good care of me when I checked in with her.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/13/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
CA
Connie A.
Lake Park, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
customer service
We had a dead battery and no appt. The CSR did all she could to get us serviced.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/08/2018

Thank you so much for the wonderful for review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com