Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,234 Reviews)

ReScore Reviews™ (50)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


AZ
Anita Z.
Lake Worth, FL
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
They are quick, efficient, clean, and Michael Lingafelt is the BEST ! ! ! He's informative, honest, and relaxed. L-O-V-E I-T ! ! !
Read above statement.
SA
Stacy A. from Napleton North Palm Hyundai responded on 07/02/2020

Thank you so much for your kind words about our staff.  We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


EM
Elaine M.
Palm Beach Shores, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
people
good
SA
Stacy A. from Napleton North Palm Hyundai responded on 07/01/2020

Thank you so much for your 5 star review of our staff! We appreciate your business and look forward to your next visit.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


FD
Fayla D.
Lake Park, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
AMAZING
Great service!
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/30/2020

Thank you so much for your outstanding review! We look forward to providing you with truly exceptional service in the future.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


VV
Victor V.
Riviera Beach, FL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Fast service and friendly staff
I had an awesome experience with the fast service and friendly staff the waiting area was equipped with coffee, vending machines for drinks and snacks everyone is nice and friendly. Would definitely recommend everyone to go and get there vehicle serviced with Hyundai of Napelton.
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/29/2020

Thank you so much for your 5 star review of our staff! We appreciate your business and look forward to your next visit.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


Verified Customer
Hobe Sound, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Great service
Pablo is great to work with, very professional, informative, and not pushy about additional services. Very satisfied with work completed.
Stacy A. from Napleton North Palm Hyundai responded on 06/29/2020

Thank you for your review of our staff and store.  We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


Verified Customer
Lake Park, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2020 Category: Service
Acceptable
Let me just preface by saying that i have nothing against the service department at Napleton; i think Pablo is a really cool dude, and he has been the go-to for all vehicle related issues for me. However my frustration is mainly with the dealer. I had just purchased the car from Napleton and three months haven't gone by and it started having transmission and alignment issues; obviously i was sold a terrible car even though they claim and guarantee their cars being inspected thoroughly before sale. Hell, they even make you pay for that "service". At this point, i can only say well done salesmen and move on, but know that this experience has totally soured any potential business relationship with you.

SG
Steven G.
Riviera Beach, FL
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
.
.
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/29/2020

Thank you so much for your 5 star review of our staff! We appreciate your business and look forward to your next visit.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


K
K.
Lake Worth, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Service and recall
Very happy with Napleton's service. Very timely and prompt.
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/29/2020

Thank you so much for your outstanding review! We look forward to providing you with truly exceptional service in the future.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


GY
Gorman Y.
Port Saint Lucie, FL
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Pablo did very good
Repeat problem was handled very well. Couple of other things came up. Pablo kept me in the loop
And everything came out great.
5 stars for Pablo.
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/29/2020

Thank you so much for your kind words about our staff.  We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


LO
Lorna O.
North Palm Beach, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Unbelievably honest and truly professional!
I refuse to allow any other service manager but Johnny Jarmillo take care of my 2012 Sonata! He is awesome, honest, knowledgeable and so concerned about doing what is best for me and my car and for making sure the work is done perfectly!! I love my car and I love Napleton!
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/26/2020

Thank you so much for your kind words about our staff.  We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


RM
Robert M.
Riviera Beach, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Got in and out quickly. Got my Oil changed only
Good tech and fast this time.
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/26/2020

Thank you for your review of our staff and store.  We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


LR
Laura R.
Riviera Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
The people are very professional
Overall excellent service
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/24/2020

Thank you for your review of our staff and store.  We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


Verified Customer
North Miami, FL
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
AMAZING Customer Service !!!!
The customer service here was absolutely PHENOMENAL. Not only were the extremely friendly and welcoming, but they also worked in an timely manner. 10 of 10 would recommend.
Stacy A. from Napleton North Palm Hyundai responded on 06/24/2020

Thank you so much for your kind words about our staff.  We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com


FC
Fred C.
Delray Beach, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2020 Category: Service
Needs improvement in customer service.
Not a good experience recently. Service staff way understaffed. Not friendly. In the end he did apologize. But questionably whether I’d ever buy a car there again. Service manager is out to lunch.

BG
Barry G.
North Palm Beach, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
The Service/Sales Department.
The two Department’s make this Dealership Rock.
The Managers bring it every day and it shows.
SA
Stacy A. from Napleton North Palm Hyundai responded on 06/23/2020

Thank you so much for your kind words about our staff. We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai                          
(561)903-0407
sarnold@napleton.com