Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 3015 Reviews )

ReScore Reviews™ (39)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Boynton Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
All Around Excellence
I truly appreciate the service at Napleton. I am always greeted with a friendly smile and the reps take good care of my vehicle. Making sure my car gets the services needed.

FL
Fred L.
Riviera Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
GOOD SECOND APPOINTMENT
EVERYTHING WAS EXCELLENT
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/09/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

EM
Elaine M.
Palm Beach Shores, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
good service
Pablo was very nice, good customer service person.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/07/2019

Thank you so much for the excellent five star review. We appreciate your business and look forward to your next service visit.

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Riviera Beach, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Service
Service gentleman
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/06/2019

Thank you so much for the awesome review of our staff and store. We appreciate your business and look forward to your next service visit!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

TS
Thelma S.
Port St. Lucie, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
I LOVE this location
Pablo was PHEONOMENAL I always have great service and the staff is friendly
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/05/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

DB
Dineen B.
Vlg Wellingtn, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
AWESOME Service Everytime
My service advisor Daileen and the mechanic Jacob always greet me with a smile. This was another regular service but asked this amazing duo to look over my car for my trip this weekend and they did. I always get updated on my car, great customer service, and overall great experience. Thanks again.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/04/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

EC
Elizabeth C.
Riviera Beach, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Professional
I was well treated by Pablo from Northlake. Very professional and attentive
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/04/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

RR
Robert R.
Jupiter, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Great Service
Fast , friendly and efficient- answered all my questions.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/04/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Jupiter, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Good Experience
Service was performed on time. My service person was courteous.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/02/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JC
Jerrye C.
Riviera Beach, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Immediate conscientious courteous help on all levels - Highly recommend
Pedro Minier is EXCELLENT - he makes this dealership shine!!!!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/01/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JG
John G.
Jupiter, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Super service writer Daileen
When I arrived at the dealership she introduced yourself and help me with my 2015 sonata she was so helpful she said she would call me which she did she said they had to order the part and time of when it would be done and when I could pick it up we need more service writers like her what a pleasure .😎😎😎👍👍👍🇺🇸🇺🇸🇺🇸
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/01/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

WF
William F.
Palm City, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Good service
Kept my car till it was fixed and provided a loaner. Kept me up to date on progress!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 11/01/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Loxahatchee, FL
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2019 Category: Service
Service Rep was Great! Need to get a more efficient way of assigning/handling customers without appointments.
Scheduled Intake outside the Service Area was quick. My Service Rep, Johnny was very courteous and helpful. He kept me informed of the issues and progress on my car. He arranged for a shuttle back home even though it was farther than the limits. However, they need a better system of handling customers without appointments, walk-ins, and customers coming back to pick up their vehicles the next day especially when their Service Rep was off. Need Someone inside to check people in and prioritize what their need is and which desk they are to go to or at least have a Number system to get Served. Otherwise people just pile up by the constantly opening sliding doors. Delis in Supermarkets have a better system!

EW
Eric W.
Jupiter, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Warranty
My cars blower fan went bad and they covered it under warranty. At the time, my car had 63,000 miles on it; just over the 60,000 bumper-to-bumper deadline. I was very thankful for the help.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/31/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Enjoy the rest of your day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

AH
Abe H.
Riviera Beach, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great Service
Always a pleasure treated like family.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/31/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Enjoy the rest of your day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

DC
Donald C.
Palm Beach Shores, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Personal service
Careing handling of my concerns, was appreciated, as a now single woman navigating on my own. Mr Pablo was very kind and efficient in his care of my car.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/29/2019

Thank you so much for the wornderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JD
Jay D.
Riviera Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
My service representative Johnny Jaramillo
As always, Johnny was professional and treated me like I was the only customer in for service.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/29/2019

Thank you so much for the wornderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JP
Jeffrey P.
Riviera Beach, FL
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Pablo Rocks
I put lots of miles on my Ioniq and every time I stop in for service, Pablo quickly and efficiently takes car of my services needs !!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/29/2019

Thank you so much for the wornderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

EM
Elaine M.
Palm Beach Shores, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
good service
good customer service will return soon.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/29/2019

Thank you so much for the wornderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

LD
Linda D.
Hobe Sound, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Oil change
I went in for my 1st oil change after purchasing my Genesis from Napleton. My service rep Pablo was very helpful, knowledgeable, friendly, and went the extra mile to assist me. Very pleased.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 10/29/2019

Thank you so much for the wornderful review of our staff and store. We appreciate your business and look forward to your next service visit. 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com