Napleton North Palm Hyundai

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561-622-0101
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Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2145 Reviews

5 star
83%
4 star
8%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (25)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews

SG
Sophia G.
West Palm Beach, FL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Good customer service
Always very pleased with the service.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for always being such a happy and loyal customer through out the years! Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
TL
Tori L.
Jupiter, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2018
Robb Minier
Robert Minier is a thief and a liar. He should be drug tested before given the keys to anyone's car.
One of the most troubled and dishonest human beings I have ever met.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/23/2018

I am sorry you feel this way. Have a great weekend.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
SA
Shanica A.
Boynton Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Awesome
I love it. Everyone was nice and was finished quickly
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Royal Palm Beach, FL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Well organized and helpful.
Staff anticipated my questions and took care of everything for me.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
MB
Madison B.
Conway, SC
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
First class service department
My wife and I were in West Palm Beach fleeing hurricane Florence while on the road I realize that my 2013 Genesis was way overdue for service, without an appointment our car was placed in the service line immediately by service rep Merlyn Gonzalez. Merlin was truly a guardian angel at a time that my wife and I needed one.. MJrB
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
West Palm Beach, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
THE CARS AND THE SERVICE!
I have leased my last two Hyundai Elantras from Napleton and have had wonderful service both from the sales folks and from the people in the service department. The cars also have run wonderfully, and I have only had to take them in for their regular services/oil changes. My latest assistance from Bryan in the service department was awesome; I felt very looked out for. I feel like "family" when I go there! Thank you to everyone at Napleton North Palm Hyundai!
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
SM
Steven M.
Riviera Beach, FL
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Daileen Berni the service advisor was great
Big difference from the last time I was there. nice improvement.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Riviera Beach, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great service.
Your service staff are polite and accommodating!
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/24/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
EK
Edward K.
Riviera Beach, FL
2010 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
120,000 mile check up
Thanks for the check up
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you for your recent feedback of our staff and store. Please feel free to reach out to us with how we can provide you with five star quality service at your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
RT
Remonia T.
Fayetteville, GA
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Satisfied
Service department staff.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you so much for the five star review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Port Saint Lucie, FL
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service
Great service every time, thanks
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you so much for the awesome five star review of our staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
JR
Julio R.
North Palm Beach, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Very fraindly attendant
Excellent
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you so much for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
JP
Janice P.
Jupiter, FL
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
I was unhappy after Hurricane Irma with a service department
Was charging extremely high price of repair for my cap for the Sirius Radio about $900 sent letters to Ed Napleton and also Hyundai headquarters never received a reply from either one. Very very disappointed!!!!!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you for your five star review. We appreciate your feedback. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
CL
Christine L.
West Palm Beach, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
My service man was honest and helpful
Was thankful for service man Michael explanation and costs for my car , as a single women I have had past experience men try to sell me stuff I did not need . He was honest and kept his word .
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and feedback. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Loxahatchee, FL
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Great service experience overall
There was an issue with our appointment never making it into the system, which caused delays once we were there. We were not made aware we could get a loaner vehicle or shuttle service, which would have helped our situation. We were told at the time we made our appointment, that our car was not included in the recall repair we were checking on, but once we were there we were informed that it was, and the repair needed to be done. Unfortunately, we didn't have enough time to complete everything at that point and had to return for another appointment. The service itself was very good. Our service tech, Bryan, made sure everything was done and gave us accurate timing for repairs. We will return to this location.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you for your recent feedback. Please let us know if there is anything we can do to make sure that your next visit is a five star experience. Have a great day.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
MT
Margaret T.
Jupiter, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great service
The complimentary services they offer is nice.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your kind words and feedback. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
BL
Betsey L.
Boynton Beach, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Yes
Friendly staff
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/21/2018

Thank you kindly for the five star review of our staff and store. We appreciate your business and look forward to your next visit!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
Verified Customer
Riviera Beach, FL
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
FRIENDLY WORKERS
GREAT CUSTOMER SERVICE
DID EVERYTHING HE COULD TO PROVIDE ME WITH THE PROPER PRICING
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/19/2018

Thank you kindly for the five star review of our staff and store. We truly appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
CG
Carl G.
Lake Worth, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Polite
Very through
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/19/2018

Thank you so much for the wonderful review of our staff and store. We truly appreciate your business and look forward  to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com
MS
Michelle S.
Riviera Beach, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Welcome back Michael.
Was delighted to see Mike back where he can do the most good at Napleton. He is a phenomenal rep, understands the needs of the client and is professional in every way.
Recommended
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 09/19/2018

Thank you for the kind words and wonderful five star review of our staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
561.335.1758
rminier@napleton.com