Napleton North Palm Hyundai

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561-622-0101
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,121 Reviews)
5 star
84%
4 star
8%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (44)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

EG
Estivens G.
Riviera Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020 Category: Service
Great and friendly service
I was really pleased with the service here. Our salesperson was professional and knowledgeable. The negotiating manager was reasonably and easy to communicate with. I'd would definitely return to this dealer.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/17/2020

Thank you for your review of our staff and store.We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com



 

Verified Customer
Riviera Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020 Category: Service
My service rep Johnny Jaramillo
The reason I come back to Napleton service is because of Johnny Jaramillo. He take care of my car to perfection and takes care of me like a professional.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/17/2020

My sincerest gratitude for your kind words about our staff and store.We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

MS
Michael S.
Riviera Beach, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020 Category: Service
Clean service department and the greeters are very professional and polite
Would highly recommend north palm Hyundai
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/17/2020

 Thank you for your review of our staff and store.  We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com


RL
Randall L.
Jupiter, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
outstanding
Dailene my service consultant is the MIZ awsum! she is so efficient, proactive, candid and professional. It is great to see Mike back as well. Congrats to Rob for such an elite team in service! the complimentary car wash is always top shelf!
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/14/2020

Thank you so much for your kind words about our staff. We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com


DW
Douglas W.
Jupiter, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
Service rep was awesome
Michael Langafelt did a great job front to back. He got the appointment day and time I needed, was there to meet me when I drove in, and kept to the promised time
Oh and the problems were resolved. This is my 3rd review on this. Stop asking, there won't be a 4th.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/14/2020

Thank you so much for your kind words about our staff. We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

DC
Donna C.
Boynton Beach, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
The Service writer I had, was extremely helpful. He even went to check on the car for me as I had another appt. that I had to keep as I am a realtor . I would give him 10 stars if you had them.
see above title area
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/13/2020

My sincerest gratitude for your kind words about Pablo and store.We always strive for excellence here and I am thrilled that we were able to meet your expectations.We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

JR
Joseph R.
Jupiter, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020 Category: Service
the customer representative, michael
Michael was very thorough and informative. I felt that he was sincere, especially making sure I understood what was needed for my service that day.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/13/2020

Thank you for your review of our staff and store.  We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.Please feel free to reach out to me with any suggestions on how to provide you with truly exceptional service.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com


EK
Edward K.
Riviera Beach, FL
2018 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2020 Category: Service
Good job
My car was serviced and all was good
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/13/2020

Thank you for your review.  Hopefully we can provide you with 5 star service at your next visit. Please feel free to reach out to me with any suggestions on how to provide you with truly exceptional service.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

AR
Alejandro R.
Palm Beach Shores, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Service
Personal attention
Excelent
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/12/2020

Thank you so much for your outstanding review! We look forward to providing you with truly exceptional service in the future.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

Verified Customer
Jupiter, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
1st visit
This was my 1st visit to this dealership. From the time I drove into the service area, until I drove out, the business was handled efficiently and professionally.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/10/2020

My sincerest gratitude for your kind words about our staff and store.  We always strive for excellence and look forward to providing you with 5 star service in the future.
Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com




HT
Harvey T.
West Palm Beach, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Pablo Minier......fabulous service advisor!
Consistently excellent service at Napleton Hyundai under the service supervision of Pablo Minier, my service advisor. A year ago, my wife leased a 2019 SF LTD. I traded in my Genesis and purchased hgv based a second SF LTD. So I'm into the Napleton facility quite frequently. Pablo makes the experience a pleasure and the work is done excellently.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/10/2020

Thank you so much for your kind words about our staff.  We always strive for excellence here and I am thrilled that we were able to meet your expectations.  We appreciate your business and look forward to keeping you a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

JF
John F.
North Palm Beach, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
Good work
Oil change tire rotation and recall with carwash ... 1 hour ...not bad
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/10/2020

Thank you so much for your 5 star review of our staff! We appreciate your business and look forward to your next visit.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

AK
Attila K.
West Palm Beach, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020 Category: Service
Quick, convenient, and efficient
High quality.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/10/2020

Thank you for your 5 star review!!!! We can't wait for your next visit and we appreciate you being a happy and loyal customer.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

KR
Karen R.
Palm Beach Shores, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020 Category: Service
Excellent employees
Timely professional service
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/10/2020

Thank you for your wonderful review!! We appreciate your loyalty to our store and look forward to your next visit.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com

RS
Robin S.
Juno Beach, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Normal maintenance
I had a 7:30 AM appt and I dropped it off and in 2 hours as I was told I received a call that my car was ready. They pulled the car up for me as I paid the cashier. It all went smooth.
Recommended
Stacy A. from Napleton North Palm Hyundai responded on 02/05/2020

Thank you for your review of our staff and store.  We look forward to providing you with exceptional service in the future, and we greatly appreciate your business.

Best Regards,
Stacy Arnold
Customer Relations Manager
Napleton North Palm Hyundai 
(561)903-0407
sarnold@napleton.com