Newby's Automotive Center

Front end problems that resulted from installation of two different defective steering gears. Conley and Craig allowed me to purchase my own steering gear from a specialized supplier, then reimbursed me for my cost, including shipping. It was an arduous process overall, but they made it right in the end.

Timely service at a good price. Two thumbs up for Newbys.

Andrew said the business got him in and completed the work on the same day when there was a possibility it would be an overnight stay. The price was fair and he is happy with the entire process, it was an overall good experience working with them.

Newby's did extensive repairs on our 2004 Honda. Wayne and I got our car back in good time, before the time given. The price for work completed was fair one. We are very pleased with the operating of our car now. Outstanding work ethics.

You some how have the wrong email address. I do not own a Nissan and never had owned one. and never have been to your business.

Friendly & competent service

You did what you said you would do in a timely and professional manner. Everyone was courteous and helpful.

Fast service. Job was done as quoted. Expert techs.

Cab always trust

great people

Craig said he would recommend the business for service.

Taylor said she had previously taken her vehicle to other repair facilities. This business is the only that actually did a good job. They were honest with her. She had a good experience.

To start with I'll be generous and say that Craig doesn't know what he's talking about. He told be that rebuilding my engine would be less expensive than a reman. I has sourced a couple of reman engines at around $2500, Newby's rebuild ended up costing me $3500 in parts alone. And what did I get for my$3500...nothing. My receipt looks more like something I would get from a service at Jiffy Lube. I did not get anything to list the parts of my engine that had been replaced or machined to get them back to serviceable status. I have now idea what condition my engine is really in. I asked for a list, something I shouldn't have had to do, and two weeks later I'm still waiting.

So, instead of having an engine that I know is within manufactures new specs, I have no idea what parts might already be out of specs and should be replaced just weeks after getting my car back. Remember, if the part is within even 1/1000 of an inch of “serviceable” specs they can put it back in.

They also snapped off a stud for the fuel rail. I was told it was rusted, in Vegas, really? I have had that fuel rail off half a dozen times in the last couple of years replacing the upper intake manifold and chasing some excess oil pooling in the lower intake manifold. Those studs and nuts didn't have a spec of rust on them. They just don't want to admit the mech screwed up and use an impact driver set way above the 11in lbs of torque those nuts a suppose to have. They didn't even replace it with another stud, they stuck some bolt they found on the garage floor in there.

Then there is the oil level light. When I got the car back the light would stay on until I was about a mile down the road. Real good QC guys. They finally replaced it after I complained a couple of times, but I never should have gotten the car back that way.

Staying with oil, I was looking in the filler to check oil flow over the rockers and noticed air bubbles coming up from someplace I couldn't see. When I mentioned it I was told that was normal. As far as I know air bubbles in the oil would mean that something wasn't getting lubed the way it should. Meaning early failure.

I have more issues with the job but I think I get my point across.

Bottom Line
Did they do a good job?
I don't know, I don't have enough information to tell.

Will they honor any warranty on the job?
I doubt it. The warranty probably ended when I passed the curb.

Would I recommend them?
Not a chance. I guess I'm still looking for a shop I can trust.

Stopped by to see about a possible service issue. Got my oil changed and arrangements were make to check out my problem.

I trust them. Excellent explanation of future work I will need.

Steven said this business always does good, quick work.

Spoke with Gloria. She said Craig was cordial, specific, and followed up once her service was complete.

Ricky said this business provided the best service.

Carolyn said the staff were very nice and helpful. They really knew what they were doing as far as vehicles are concerned. She appreciated everything they did for her. However, she will be moving soon and probably won't be able to see them again.

They have always been honest to me.