Michael said the visit was okay, but he was not really impressed that he had to pay $35 and he failed on his inspection. He said this business looks nice and clean, but he wasn't impressed. He said he has had a lot of inspections, but he has never had to pay for a failed one.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 06/23/2012
Our rates for inspections are told to our customers up front. It is explained the charge is $35 pass or fail. A thorough inspection takes a minimum of 1/2 an hour. If for any reason your vehicle fails you need to pay for the time spent looking over the vehicle. This fee is waived once the vehicle is repaired, whether by our shop or somewhere else, the inspection will be given after repairs are proven. It's still valuable time taken away from others in need of repairs and money would not be made if fails were all free. Safety is our number one concern and in todays economy nothing is free.