ReScore Reviews™ (4)
After I called them and received a quote, they padded the bill and added nearly $200.00 to the final bill bringing it up to $625.00. I was on the phone with owner, Dan, for about an hour, and finally got the bill down to $525.00- for a starter! He had threatened to put a lien on my car and not release it unless I paid this amount!
I'm at odds with this review.... this whole thing started out with a 5:30am wake up call from this customers insurance company asking if I could tow this vehicle from smugglers notch resort at which they where staying at... customers vehicle would not start and was in a parking spot out of the way and was no urgency, the company said they would call me right back after approval but I never heard back from them, 8am it was towed in by another tow company and I took a look at it and yup it was the starter, called around to find a starter for a Cadillac CTS and only could get one from Boston.. two days out.. which the customer was informed and given an ESTIMATE. Part came in keep in mind entire exhaust had to come out and right side motor mount to even get to the starter. While going back together we had a bolt on the exhaust break...it happens and it out of our control! keep in mind we had already received 3 calls from the owner asking when the car would be done. We drilled out the broken bolt and finished the repair. Called the owner to explain the bill and the extra time need to drill out this bolt and she totally went off on us, told us she wouldn't pay a dime and to put the old starter back in and would have it towed to another shop, I explained that was not possible cause it was all done and made absolutely no sense to do that. She says we never called her for approval(which we did) and that we padded the bill.... we didn't pad the bill we tried explaining it took longer then expected due to the broken bolt which happened right at the tail end of the repair... we did have to threaten to put a lien on this vehicle cause the customer said they would not pay any of the bill and would just come take there vehicles. After all said and done we ended up eating the time to repair the broken bolt and where $30 within our estimated price. But the customer was ecstatic and very great fun when they came and picked up there vehicle so they could drive home to NY. 👍🏻 But can get online and be a KEY BOARD WORRIER after the fact..