Reviews
PR
Pat R.
Vermont
Toyota Tacoma
Verified
ReScore Review™
Pat said this business did not do anything to resolve his initial dissatisfaction, and he still feels the same way about them. He said they contacted him on the telephone, but did not do anything meaningful.
This review was collected via phone interview by Customer Research Inc.
Original Review
Pat said that he did not have a very good experience and so he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 04/01/2015
I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!
LH
Lee H.
Honda Odyssey
Verified
ReScore Review™
Lee said they did repair his flat tire to his satisfaction.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Lee said he was referred to this business by Smuggler's Notch to have a flat tire fixed and he arrived at this business minutes before noon. He said he was met by Dan, who told him he was unable to look at the tire until 1:30 pm when lunch was over, but he could lean the tire against the side of the building and he would look at it then. He said he felt like he was imposing upon this business and Dan, even though he was the customer in need. When he returned to retrieve the tire Dan had fixed it and asked if he wanted it reinstalled on the vehicle. He said he put all the accessories and tools from the back of the vehicle in their proper place, charged a fair price, and did a great job. He said the first impression was not warm or helpful, but the customer service was redeemed when he returned. He would recommend this business because Dan was honest and he is good at what he does.
Recommended
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 08/04/2012
Lee, I guess I should apologize for your first impression of my business and I appreciate your honesty, but I did ask you that day if you had time to leave the tire and I would look at it after lunch and you replied sure I'm not leaving town till tomorow . What I don't think you realize is that for employees I have my self as the owner/operator and one part time employee, I was the only one at the shop that day and had other customers to deal with but I did fit you in as soon as I could. I have always helped anyone staying at smugglers notch and we do go the extra mile, like putting the spare tire and all it's tools back in place in the vehicle. I do believe I was being fair considering I did take the job on the fly ontop of all other appointments as I have always done for flat tire repairs but their are just somedays I have to work them into my schedule. I'm glad I redeemed myself but I do feel I was being warm and helpful considering the circumstances.
Dan
JS
Josh S.
Vermont
Subaru Outback
Verified
Josh said they were fast and they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LW
Lucas W.
Vermont
Chevrolet Cobalt
Verified
Lucas said the employees were great.
Recommended
This review was collected via phone interview by Customer Research Inc.
NH
Nick H.
Jeffersonville, VT
Hyundai Sonata
Verified
Nick said they were timely and they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
JOEL C.
Jeffersonville, VT
Toyota RAV4
Verified
The Right Tools & Highly Skilled Professionals Get the Job Done Right Every Time
We trust our vehicles to Master Certified owner/operator Dan Wyckoff because he has an excellent team of professionals that get the job done right every time. With our bi-annual appointment for summer/winter tire changeovers for both of our vehicles, we are always impressed by the fact that the Pros at Notch Road Auto never ruin or destroy our tire TPMS Sensors as other auto mechanic shops have in the past. These sensors are expensive but we are never concerned because Dan has the right tools, equipment and team of experiences professionals to perform our work. It's fair to say that all tire changing equipment is not created equal. Also, there is never a job too big for Dan and his team as we have trusted them with some pretty large auto projects in the past and have been very pleased and impressed. Not all automotive repair businesses are created equal as well, Notch Road Auto Repair is hands down the best in Lamoille County.
Recommended
Verified Customer
Jeffersonville, VT
Subaru Impreza Sedan
Verified
Oil Change
Drop off the car, pick up the car. Synthetic Oil change. Reasonable price. No fuss.
Recommended
LM
Laliberte M.
Jeffersonville, VT
Toyota Sienna
Verified
Laliberte said the service was completed on time. The service price was as quoted. His vehicle runs great.
Recommended
This review was collected via phone interview by Customer Research Inc.
NB
Nicholas B.
Vermont
Honda Fit
Verified
Nicholas said the staff had a prompt response time.
Recommended
This review was collected via phone interview by Customer Research Inc.
CL
Carrie L.
Vermont
Dodge Journey
Verified
Carrie said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KC
KAREN C.
Ford Escape
Verified
Excellent
Once again, I stopped in with an issue, and it was addressed immediately. The issue was an easy fix and I was on my way in no time. Prompt, courteous, reliable service. TY
Recommended
Verified Customer
Subaru Impreza Wagon
Verified
Oil & surprise wiper
Amazing in and out in less than an hour.
Recommended
JB
Justin B.
Jeffersonville, VT
Honda Civic Cpe
Verified
Spoke with Michael. He said, he has had quite a bit of work done here and for a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
David B.
Jeffersonville, VT
Ford Super Duty F-250 SRW
Verified
David said he was very satisfied with the timely and professional service.
Recommended
This review was collected via phone interview by Customer Research Inc.
ND
Nancy D.
Jeffersonville, VT
Saturn Ion
Verified
Nancy said that the staff at the facility have always been excellent and they always treat her very well.
Recommended
This review was collected via phone interview by Customer Research Inc.
SL
Stephanie L.
Vermont
Toyota 4Runner
Verified
Stephanie said the business provided her vehicle with excellent service.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
Doreen W.
Vermont
Toyota Sienna
Verified
Doreen said she appreciated the great service. She had a pleasant experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
SF
Suzie F.
Vermont
Honda CR-V
Verified
Suzie said the service was really good.
Recommended
This review was collected via phone interview by Customer Research Inc.
JO
Jennifer O.
Vermont
Subaru XV Crosstrek
Verified
Jennifer said they did a great job replacing all 4 of her tires and they're awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
EC
Ethan C.
Vermont
Mazda Mazda3
Verified
Ethan said the service was very quick, easy, and affordable. The staff was very understanding and just got the service done, there was no run around. The business provided high quality service.
Recommended
This review was collected via phone interview by Customer Research Inc.