Pat R. ReScore Review on 04/03/2015
ReScore
Original
Verified
Pat said this business did not do anything to resolve his initial dissatisfaction, and he still feels the same way about them. He said they contacted him on the telephone, but did not do anything meaningful.
Vehicle:
Toyota Tacoma
Category:
Service
Service Date:
02/27/2015
Review Created:
03/23/2015
This review was collected via phone interview by Customer Research Inc.
Original Review
on 03/23/2015
Recommended
Pat said that he did not have a very good experience and so he would not recommend this business.
Vehicle:
Toyota Tacoma
Category:
Service
Service Date:
02/27/2015
Review Created:
03/23/2015
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 04/01/2015
I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!
Lee H. ReScore Review on 08/16/2012
ReScore
Original
Recommended? Yes
Verified
Lee said they did repair his flat tire to his satisfaction.
Vehicle:
Honda Odyssey
Category:
Service
Service Date:
07/25/2012
Review Created:
07/30/2012
This review was collected via phone interview by Customer Research Inc.
Original Review
on 07/30/2012
Lee said he was referred to this business by Smuggler's Notch to have a flat tire fixed and he arrived at this business minutes before noon. He said he was met by Dan, who told him he was unable to look at the tire until 1:30 pm when lunch was over, but he could lean the tire against the side of the building and he would look at it then. He said he felt like he was imposing upon this business and Dan, even though he was the customer in need. When he returned to retrieve the tire Dan had fixed it and asked if he wanted it reinstalled on the vehicle. He said he put all the accessories and tools from the back of the vehicle in their proper place, charged a fair price, and did a great job. He said the first impression was not warm or helpful, but the customer service was redeemed when he returned. He would recommend this business because Dan was honest and he is good at what he does.
Vehicle:
Honda Odyssey
Category:
Service
Service Date:
07/25/2012
Review Created:
07/30/2012
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 08/04/2012
Lee, I guess I should apologize for your first impression of my business and I appreciate your honesty, but I did ask you that day if you had time to leave the tire and I would look at it after lunch and you replied sure I'm not leaving town till tomorow . What I don't think you realize is that for employees I have my self as the owner/operator and one part time employee, I was the only one at the shop that day and had other customers to deal with but I did fit you in as soon as I could. I have always helped anyone staying at smugglers notch and we do go the extra mile, like putting the spare tire and all it's tools back in place in the vehicle. I do believe I was being fair considering I did take the job on the fly ontop of all other appointments as I have always done for flat tire repairs but their are just somedays I have to work them into my schedule. I'm glad I redeemed myself but I do feel I was being warm and helpful considering the circumstances.
Dan
Doreen W. on 04/20/2018
Doreen said she appreciated the great service. She had a pleasant experience.
Vehicle:
Toyota Sienna
Category:
Service
Service Date:
04/03/2018
Review Created:
04/20/2018
This review was collected via phone interview by Customer Research Inc.
Suzie F. on 04/19/2018
Suzie said the service was really good.
Vehicle:
Honda CR-V
Category:
Service
Service Date:
04/02/2018
Review Created:
04/19/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer O. on 04/19/2018
Jennifer said they did a great job replacing all 4 of her tires and they're awesome.
Vehicle:
Subaru XV Crosstrek
Category:
Service
Service Date:
04/17/2018
Review Created:
04/19/2018
This review was collected via phone interview by Customer Research Inc.
Ethan C. on 04/18/2018
Ethan said the service was very quick, easy, and affordable. The staff was very understanding and just got the service done, there was no run around. The business provided high quality service.
Vehicle:
Mazda Mazda3
Category:
Service
Service Date:
03/30/2018
Review Created:
04/18/2018
This review was collected via phone interview by Customer Research Inc.
PAT M. on 04/15/2018
"Great place!"
Whether you have a motorhome, 3 wheeled Polaris Slingshot, pickup or car they can take care of you! Very professional and prompt.
Vehicle:
Mercedes-Benz Sprinter Crew Vans
Service Date:
04/13/2018
Review Created:
04/15/2018 08:31 AM
Becca B. on 04/12/2018
Becca said, this business is really helpful and nothing went wrong at the visit.
Vehicle:
Nissan Rogue
Category:
Service
Service Date:
04/11/2018
Review Created:
04/12/2018
This review was collected via phone interview by Customer Research Inc.
Andy B. on 04/06/2018
Andy said they do the job at this business.
Vehicle:
Ford Cutaway
Category:
Service
Service Date:
03/29/2018
Review Created:
04/06/2018
This review was collected via phone interview by Customer Research Inc.
KAREN C. on 04/02/2018
"Excellent"
As always, excellent service. Thank you.
Vehicle:
Ford Escape
Service Date:
03/19/2018
Review Created:
04/02/2018 04:09 AM
Erika C. on 04/02/2018
Erika said she was happy with her overall experience. They were very communicative, and thorough. Also, they solved a problem that caused other problems in the past. Hopefully, this is a preventive measure. Their rates and prices are super fair.
Vehicle:
Honda Civic Cpe
Category:
Service
Service Date:
03/28/2018
Review Created:
04/02/2018
This review was collected via phone interview by Customer Research Inc.
CANDACE B. on 03/26/2018
"Fast & reliable service"
We were early for our appointment they were available so we were in and out in no timeđź‘Ť
Vehicle:
Subaru Impreza Wagon
Service Date:
03/23/2018
Review Created:
03/26/2018 04:14 AM
Thomas H. on 03/22/2018
Thomas said the staff provided service in a timely manner, on a very cold day.
Vehicle:
Chevrolet Equinox
Category:
Service
Service Date:
03/19/2018
Review Created:
03/22/2018
This review was collected via phone interview by Customer Research Inc.
Davide D. on 03/15/2018
Davide said he liked the good service.
Vehicle:
INFINITI QX60
Category:
Service
Service Date:
03/13/2018
Review Created:
03/15/2018
This review was collected via phone interview by Customer Research Inc.
Ashley S. on 03/13/2018
Spoke with Cynthia. She said her family have been repeat customers for the past 20 years. She stated they feel safe and the staff are reliable.
Vehicle:
Kia Rio
Category:
Service
Service Date:
03/12/2018
Review Created:
03/13/2018
This review was collected via phone interview by Customer Research Inc.
Kivu N. on 03/13/2018
Kivu said the staff were prompt, provided good customer service, and everything was settled without any trouble.
Vehicle:
Kia Soul
Category:
Service
Service Date:
03/12/2018
Review Created:
03/13/2018
This review was collected via phone interview by Customer Research Inc.
Josh S. on 03/09/2018
Josh said the staff said the vehicle would be done at a specific time and it was not.
Vehicle:
Subaru Outback
Category:
Service
Service Date:
03/06/2018
Review Created:
03/09/2018
This review was collected via phone interview by Customer Research Inc.
JOEL C. on 03/05/2018
"Successful Vermont State Inspection"
Not surprised our 7 year old, 140K mile vehicle passed inspection. That's because Dan Wyckoff and his Team at Notch Road Auto have been servicing our motor vehicles from day one. Dan and his Team use quality parts and expert craftsmanship to ensure the Safety of our Motor Vehicles which keeps others safe on the road as well. Because Dan and his Team service our vehicles, we drive with confidence and comfort knowing that our vehicles are safe to drive and in expert hands. Give Dan and his Team at Notch Road Auto Repair today.
Vehicle:
Toyota RAV4
Service Date:
02/19/2018
Review Created:
03/05/2018 05:34 AM
Christian W. on 03/05/2018
Christian said they did not do a good job. He stated he would recommend them for some services.
Vehicle:
Volvo XC90
Category:
Service
Service Date:
02/28/2018
Review Created:
03/05/2018
This review was collected via phone interview by Customer Research Inc.
KAREN C. on 03/02/2018
"Great service"
As always, great service. Happy car, happy customer.
Vehicle:
Ford Escape
Service Date:
02/26/2018
Review Created:
03/02/2018 03:12 PM
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