Notch Road Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

747 Reviews

ReScore Reviews™ (2)

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Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago
Pat R. ReScore Review on 04/03/2015
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Pat said this business did not do anything to resolve his initial dissatisfaction, and he still feels the same way about them. He said they contacted him on the telephone, but did not do anything meaningful.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 02/27/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Pat said that he did not have a very good experience and so he would not recommend this business.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 02/27/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 04/01/2015

I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!

Lee H. ReScore Review on 08/16/2012
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Recommended? Yes
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lee said they did repair his flat tire to his satisfaction.
Vehicle: Honda Odyssey
Category: Service
Service Date: 07/25/2012
Review Created: 07/30/2012
This review was collected via phone interview by Customer Research Inc.

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Lee said he was referred to this business by Smuggler's Notch to have a flat tire fixed and he arrived at this business minutes before noon. He said he was met by Dan, who told him he was unable to look at the tire until 1:30 pm when lunch was over, but he could lean the tire against the side of the building and he would look at it then. He said he felt like he was imposing upon this business and Dan, even though he was the customer in need. When he returned to retrieve the tire Dan had fixed it and asked if he wanted it reinstalled on the vehicle. He said he put all the accessories and tools from the back of the vehicle in their proper place, charged a fair price, and did a great job. He said the first impression was not warm or helpful, but the customer service was redeemed when he returned. He would recommend this business because Dan was honest and he is good at what he does.
Vehicle: Honda Odyssey
Category: Service
Service Date: 07/25/2012
Review Created: 07/30/2012
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 08/04/2012
Lee, I guess I should apologize for your first impression of my business and I appreciate your honesty, but I did ask you that day if you had time to leave the tire and I would look at it after lunch and you replied sure I'm not leaving town till tomorow . What I don't think you realize is that for employees I have my self as the owner/operator and one part time employee, I was the only one at the shop that day and had other customers to deal with but I did fit you in as soon as I could. I have always helped anyone staying at smugglers notch and we do go the extra mile, like putting the spare tire and all it's tools back in place in the vehicle. I do believe I was being fair considering I did take the job on the fly ontop of all other appointments as I have always done for flat tire repairs but their are just somedays I have to work them into my schedule. I'm glad I redeemed myself but I do feel I was being warm and helpful considering the circumstances. Dan
Elizabeth O. on 11/20/2017
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Elizabeth said everything went great and the staff were kind.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 11/15/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Robert A. on 11/16/2017
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Robert said this business did very well.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/13/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Vicky V. on 11/16/2017
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Vicki said the service at this business is very good. The staff is polite and they do the work in a timely manner.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/13/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Betsy C. on 11/16/2017
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Spoke with Matt. He said this business is small, appealing, and locally owned. It is located near her home. The technicians are qualified and professional.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 11/13/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Mike B. on 11/15/2017
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Mike said the problem with his vehicle was fixed. They had friendly staff and prompt service.
Vehicle: Toyota Tundra
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
ANNE W. on 11/14/2017
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"Quality Service"
I appreciate the prompt, courteous service I receive at Notch Road Auto Repair.
Its location is also convenient to my needs.
Vehicle: Toyota RAV4
Service Date: 11/13/2017
Review Created: 11/14/2017 10:35 AM
KAREN C. on 11/14/2017
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"Expert service"
Once again, 100% satisfied with the service I received.
Vehicle: Ford Escape
Service Date: 11/13/2017
Review Created: 11/14/2017 03:13 AM
Jack T. on 11/09/2017
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Jack said his experience was pretty good.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Kevin S. on 11/08/2017
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Kevin said he would recommend this business.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/31/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
David K. on 11/07/2017
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David said the staff have always gone out of their way to help him and they find the parts he needs without charging an exorbitant price. They do the most good for the most people. Dan is a really good guy and he's done good work for him. He intends to continue doing business with this facility.
Vehicle: Ford Escape
Category: Service
Service Date: 10/31/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
David B. on 11/02/2017
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David said the work turned out great and the prices were reasonable. The staff were really nice and helpful as well.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 10/31/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Sally L. on 10/31/2017
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Sally said the service was timely and convenient. All the work she wanted was done. It was affordable, and the staff did great work.
Vehicle: GMC Terrain
Category: Service
Service Date: 10/24/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Andy B. on 10/31/2017
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Andy said the employees did a good job and he was very happy with the service.
Vehicle: Ford Cutaway
Category: Service
Service Date: 09/19/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Aleksey M. on 10/27/2017
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Aleksey said they were quick and they fixed all of the issues his vehicle had. They were very professional.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Scott M. on 10/26/2017
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Scott said he would recommend this business for service.
Vehicle: Toyota Tundra 4WD
Category: Service
Service Date: 10/11/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Sheridan W. on 10/25/2017
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Sheridan said this business did right by him.
Vehicle: Volkswagen Rabbit
Category: Service
Service Date: 10/04/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Josh S. on 10/17/2017
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Josh said this business did a great job and he appreciated them taken him in even though he was a little late.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/05/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
SHERRY D. on 10/15/2017
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"polite dependable service"
Great service, great comfortable waiting area. FRIENDLY
Vehicle: Subaru Impreza Sedan
Service Date: 10/13/2017
Review Created: 10/15/2017 03:46 AM
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