ReScore Reviews™ (4)
I think there is a miscommunication here, we will fallow up with our customer
That was at least two weeks ago.
I asked "Did you have a problem with him?"
He replied, "yes, he was not thorough"
First brought in vehicle just to have it checked out and when I purchased the tuck I was aware that it may need transmission.
Also was interested in inspection.
Quotes were given for transmission and finally told that ball joint needed for inspection.
Previous service log provided showed new ball joint 9/2017.
Ball joint installed. Invoice indicated "DOES NOT include alignment" ($313.49) Wife picked up vehicle. Steering was now out of whack. When I drove it I thought maybe it needs alignment.
Brought vehicle back in for alignment($92.85)
Steering still out of whack. Returned for check out.
Now told vehicle needs steering rack, struts and springs.... okay it has 165000 miles. Installed new steering rack, struts, springs. ($1147.23).
Picked up vehicle, drove and heard loud single prop airplane sound. I though, maybe the tires are just wearing were they had not before.
After the sound was consistent I brought vehicle back in.
This is the point at which the owner indicated "the service tech that worked on your vehicle does not work here anymore"
He assured me that he would personally check out the the sound.
he thought is was coming from the rear and I thought it was coming from the front.
Told that vehicle needed Wavy washer in rear which could only be obtained through Ford.
Okay... put in the wavy washer ($735.57).
When I picked up vehicle I was told by tech that "owner drove vehicle and rear noise is gone but there is still noise in front, likely needs wheel bearing"
When I drove I noted that it was the same sound I had originally heard after service for rack,struts.spring.
Returned to shop and asked if they would remedy by installing wheel bearing.
Owner on vactation all week but
They said yes. I would purchase bearing and they would install (no labor). Estimate $350
Purchased bearing at Napa ($175). Told by tech that I needed to purchase bearing through them.
Not a fireman or state police man or rescue team member or town official.
Likely, losing my business will not be an issue.
Ray, the truck you purchased from an auction had 165,000 miles on it, and was previously owned by a lumber company. It was clear it hadn't been maintained or serviced. We were very straight forward with you, when you came in for an inspection. We diagnosed the transmission noise you were hearing, and you DECLINED the repair. We replaced a ball joint on the right front lower, this did not include the alignment due to a ball joint being installed on the lower control arm is less likely to change any alignment adjustments. You came back with a steering concern and we found the electronic steering rack had an internal issue with one of the electric motors. We found one front coil spring broken at the very top which could have happened at anytime. Again YOU did not want to spend much money, so we found you a used electronic steering rack, and recommended both front struts and coil springs be replaced. We did the repairs and the truck was good to go, then u return with a humming noise that was never mentioned from the beginning. I personally checked out the noise, with my other empoyees and the wheel bearings were not loose but when we would drive the vehicle on the lift (we call it air driving) we could hear noises coming from every where. No loose wheel bearings, but possibly a left front wheel bearing making noise, but something from the rear end was making a terrible noise. Advised you that we would need to disassemble the rear end to see what’s going on, you agreed and we took it apart finding a wave plate washer for the side carrier bearings broken and floating around. The rear end housing, got you a price and did the repair. Now with my experience if I had ignored the noise in the rear end it would have cost you thousands of dollars when that rear end blew up due to the broken wave plate washer. This repair in its self was a priority, the wheel bearing yes I acknowledged the noise but prioritize the repairs needed. I think it is unfair for the review you have given us, I understand your frustration but you have to understand you bought a used truck from a auction with multiple problems and noises and high mileage, wanting to address every single noise is very hard to do and can be very expensive. My tech did call me about the wheel bearing and I agreed to install one at no charge , if you paid for the bearing, as far as you purchasing the bearing through us it for two reasons, one is quality of the product and two is the warranty of the part and the repair, yes anyone can walk into a parts store and purchase there own part, but I’ll have to tell you $175 for a wheel bearing is a low grade quality bearing with no warranty. If that’s the type of repair you want, that’s fine with me, but I’m all about quality of the parts and the warranty.
I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!
They always are quick in scheduling us in, then calling to let us know when they are done.
I never feel there are unknown surprises.
We trust them to insure our vehicles are safe.