ReScore Reviews™ (3)
We are sure glad things are working good on your car now. It's never a fun process when a prior repair facility has had their hands in things, but I think we have you sorted out now!
It would mean a great deal if you would revisit this review in light of the current state of the car.
Be well, and thank you so much for your enduring patience as we worked through the issues.
With repsect,Craig O'Neill
Business Manager / Technician
Deb, It needs to be pointed out, that we did absolutely nothing with your exhaust system during your most recent visit. Your 260,000 mile vehicle has many other issues ( aside from what we helped you with most recently ). I'm glad we were able to squeeze you in on a Friday, I"m happy when we can help customers out. As for our pricing, I'm sure you'll recall, we offered you a used option on this repair, and you opted for the new part ( wise choice, and an easy choice when your not paying the bill ). When your parents came down to pay for, and pick up the vehicle for you, I showed them all the broken parts and discussed the right side axle. I'm glad you addressed that. If your regular "mechanic" was cheaper, it was due to cheaper parts. Cheap parts don't last, and end up costing more in the longrun. Lots of shops use cheaper parts, WE DO NOT. Our shop is known for quality repairs,and we don't cut corners. Had you called me with any of these concerns, I would've been more than happy to re-inspect your vehicle, and confirm for you that we did NOT disturb your exhaust. I have notes from your first visit (over 6 months ago ) about your cracked exhaust system, and other issues with the vehicle. You chose to ignore the information and it broke, I'm not quite sure how we could've prevented that. We do appreciate your business, we gave you fast service, and a top notch repair at a very fair price. I believe your mechanic is giving you false information, and I'm sorry for that. Hopefully his ignorance doesn't compromise your safety.
Michael, we would like the opportunity to further discuss this repair with you. Please contact me via phone to arrange a re-assessment of your situation. We are as interested in getting your vehicles problem corrected as you are.
David, I'm truly sorry you feel you did not receive the service I expect all of our customers to get from my staff.
I do remember your time in Grand Rapids the week of Christmas, and, frankly not sure how we failed to express friendliness, and gratitude for the chance to service your car. We all remember you having car problems, dealing with an ill family member far from home. This is a far more stressfull situation than your typical breakdown.
Your unfortunate car issue did coincide with a time (Christmas) that we were opperating with less than half of our normal staff. So the estimate you received was for a factory exchange unit, not one of our own rebuilds, or repair options. This was done to help get the job done quicker for you, and with the best out of state warranty. Cheaper options, we never got the opportunity to explore for you.