ReScore Reviews™ (3)
Thanks for your review. I can't say I don't agree. Your experience here could have definitly gone better. I put partial blame on GM's software tech support as a primary cause for the delays, but I felt I had informed you better of the timeline. My sincerest apologies. We strive for customer satisfaction, and make every effort in that direction. I truly am sorry about how it ended, and hope you give us another shot at earning a five star from you in the future. I promise not to dissapoint. Above all else, thanks again for your business.
Nick, please call us so we can re-investigate this concern for you. It is important to us to get your problem corrected as soon as possible.
Megan, I'm sorry you feel that you didn't experience the service that you were paying for. Please allow me to give you some background, and our objective in these situations. If then, you still feel short changed we will refund you the difference.
Modern transmissions are electrically controlled, and require us to read codes for a starting point in diagnostics. Many engine sensors, and mechanical problems can effect transmission function.
We feel that our typical customer wants to know as much about all mechanical problems that we can observe so that they can make sound repair decisions. We are not just a transmission specialty shop. We are well equipped and trained in all aspects of your vehicle.
If in our process, you received diagnostic information that you already posessed, please don't consider it an attempt to just sell you more. We simply want informed customers.
Charging for this initial diagnostics is actually new for us. I had to start this because much of Shaun's days were spent diagnosing work that we did not sell repairs on, and he is our highest paid tech.
I sincerely want a positive experience for all of my customers, and appreciate your feedback. Let me know if you have further questions or concerns.
I am confidant you will be very pleased when the job is complete.
Thanks for taking the time to speak with me about this matter on Friday Jon. If I can help you with any other questions in regards to this, feel free to give me a call. We appreciate your business