ReScore Reviews™ (3)
Mike. We raodtested the vehicle a year before and also found no problems. We told you then that you should continue to drive it. This year, it was the same. Your problem is not one that we can recomend any service on... nor did we feel it. We told you that we do not recommend anything OTHER than to continue diriving it. Why would we lie to you about NOT needing anything after a free roadtest? How would I benefit from that?
Your review completely shocked everyone on our crew.
We have never, ever, had a man so displeased to have recieved a free road-test and recieve the good new that his vehicle does not have a problem. Don't you think we would have liked to sell you some service if any was recommended?
If you want. Call us when you have it acting up in the area, and I will have someone ride with you. Perhaps the issue you are feeling may be related to your driving style, and it just never showed up for us.
Still. Your tranmission doesn't need any repairs at this time. I sincerely hope you don't let some other shop tell you it does, as you seem a little to eager to spend money on a problem you do NOT need to!
- Craig O'Neill
I've initially looked into this, and would like to further discuss what happened, and how we can make it right for you. Please contact me on Monday, and we will do whatever we can to rectify the situation. My sincere apologies for your inconenience. We truly appreciate your business, and hope to hear from you.
Bill, I'm sorry that you left our shop feeling this way, that is not our intention. We are more than happy to go above and beyond for our customers. Unfortunately in your situation, the project car your working on has major frame issues. It is our DUTY as a responsible repair facility to inform our customers of making adjustments to the vehicle that are unsafe. The specs you requested, would make the vehicle unstable ,and unsafe to drive. That is why we recommended a frame shop. I stand behind our work and pricing, and will go to any length to explain that. I urge you to bring your vehicle to a frame shop and after it's properly fixed we would gladly align it to the correct specs for you. We truly appreciate your business, and hope to be of help to you in the future.
We are glad that someone was able to figure out a way to correct your issues.
I'm glad we were able to diagnose and confirm your problem for you. I'm sorry to hear you'll be getting the repair done elswhere, but glad you found a price to fit your budget. We don't cut corners at O'Neill's, and doing jobs properly costs alot of money. There are alot of shops that use cheaper ( poorly manufactured ) parts, and thus can offer lower cost repairs. Be careful, cheap parts don't last. We are here to offer quality repairs at a reasonable rate.
The price you wanted us to beat, was ridiculous at best. I can't even buy a used unit for $650.00 for that truck. NO SHOP ANYWHERE CAN BEAT YOUR "BUDDY WITH A POLE BARN" PRICE.