Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1188 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.2083333/5Overall Rating 4.2083333/5Overall Rating 4.2083333/5Overall Rating 4.2083333/5rating 4.2083333
Original
Overall Rating 1.9565217/5rating 1.9565217rating 1.9565217rating 1.9565217rating 1.9565217
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JL
Joanne L.
Philadelphia, PA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
The service was excellent, but online scheduling is the PITS!
As usual, the online scheduling didn't work, but the service department fit me in with no problem! Always accommodating, but either fix the online scheduling or eliminate it entirely! Still 5 stars!

IM
Ikea M.
Philadelphia, PA
2007 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
IM
Good customer service and get the job done in a timely matter

RD
Robert D.
Philadelphia, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
good sevice
kind

Verified Customer
Philadelphia, PA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Service
The service team was great. Friendly and efficient.

IM
Ida M.
Philadelphia, PA
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service
Fast service they take time to explain to you what is going on

Verified Customer
Philadelphia, PA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
The customer service is great very polite and efficient workers
I would tell them that your service is great if they already had a Hyundai but I would not say purchase a Hyundai

Parts are too high for things that should not cost that much such as batteries

But other than that the workers are excellent

Verified Customer
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
I went in for inspection and recall on Saturday morning my appointment was at 8 and i walked out of there by 9:30 everyone was nice and the job was done right!

JL
Jeanette L.
Philadelphia, PA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Clean waiting area
The waiting area was spotless, and the gentleman who waited on me was very polite. That's a plus these days.

GH
Grace H.
Philadelphia, PA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Always a Good Experience at Pacifico Hyundai
I have been a loyal, satisfied, and happy customer since 2002. Everyone at Pacifico treats me like Family. They are All Very Hardworking, Knowledgeable, and Professional. I want to give Special Thanks to Arthur Hawkins, Dennis Golden, and Ariel(parts department).

TR
Taja R.
Philadelphia, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Customer service
They staff is very friendly

JC
James C.
Philadelphia, PA
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
The People that work there.
It was guick & painless on my pocket & my time.

DR
Dennis R.
Philadelphia, PA
2011 Hyundai Elantra To
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Dennis Golden is Excellent!
Work was done well.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 07/05/2018

Thank you for your time and response, What do you feel we could do better to earn 5 stars?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

TT
Tammi T.
Philadelphia, PA
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Fast
Great fast service

AW
Ann W.
Philadelphia, PA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Friendly
Friendly

Verified Customer
Philadelphia, PA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Excellent service
Hyundai always provides excellent professional, courteous, friendly service. Very clean service waiting room, show room . Employees are very informative , they always provide updates as you wait for your car.

YA
Yvette A.
Upper Darby, PA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Good service
Very satisfied with service
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 06/28/2018

tHANK YOU WHAT CAN WE DO TO EARN 5 STARS. THANK YOU FOR YOR TIME AND YOUR BUSINESS

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

DK
Diana K.
Philadelphia, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
The staff is very professional and they explain everything to you.
I am so glad my husband brought my car from your office, Steve Cromartie was the sales person and from the day and everytime to your company it is always a pleasure. The lady who we pay once our service is finish she is so pleasant and nice to talk to.

EK
Eulas K.
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Quietness
Eulas
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 06/28/2018

Thank you for the responds and feed back . What to you feel needs to be done better to earn 5 stars?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

LT
Lynn T.
Philadelphia, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Courtesy of the staff.
Cleansiness of the whole atmosphere.

CC
Charles C.
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Another Great Visit
Again the Service Team was super friendly and I was done in just over an hour. Always impressed.