Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1226 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.2083333/5Overall Rating 4.2083333/5Overall Rating 4.2083333/5Overall Rating 4.2083333/5rating 4.2083333
Original
Overall Rating 2.0000017/5Overall Rating 2.0000017/5rating 2.0000017rating 2.0000017rating 2.0000017
94% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Lansdowne, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
They're people friendly..
I enjoy going to pacifico, for car service..

JK
Joanne K.
Philadelphia, PA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Good service nice people
Service was great. People were nice.

EA
Elishama A.
Lansdowne, PA
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2018 Category: Service
2013 Hyundai
Appt was 10:45am. Car was not ready till about 5pm. It shouldn't of taken that long for what was done. I wonder if l hadnt of gone home and instead stayed there if it would of been finished sooner.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 08/20/2018

I apologize we did not meet your expectations. We strive to complete repairs in a timely manner. In the future if you need your vehicle by a specific time let us know. We will try and accommodate

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

JD
John D.
Philadelphia, PA
2007 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
If you want TOP NOTCH service, Pacifico Hyundai is the place to go!
I have absolute confidence and reassurance that the staff at Pacifica Hyundai will successfully address whatever issues I bring. It has been my experience for the past seven years; what a great record and reputation!

MP
Michael P.
Philadelphia, PA
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
car appointment
service is always good

TO
Tanesha O.
Philadelphia, PA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Quick efficient service
I was able to get my car fixed. It didn’t take all day. Front desk check in and out was quick and efficient and tech was knowledgeable about what my car needed.

Verified Customer
Philadelphia, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Service
Friendly staff, always fast service and free pretzels.

Verified Customer
Philadelphia, PA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
oil change
ok
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 08/14/2018

Thank you for your business and the time it took to return the survey. Could you tell us what we can do better to earn 5 stars?
Thank you

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

EK
Eulas K.
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Easy asses
Well done
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 08/14/2018

THANK YOU FOR YOUR BUSINESS AND THE TIME YOU TOOK TO RETURN THE SURVEY. cOULD YOU HELP US IMPROVE AND TELL US WHAT YOU FEEL NEEDS TO BE DONE TO EARN 5 STARS?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

RM
Russell M.
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
nice service
happy they provided me an uber ride to and from. the girl at the desk had great customer service

CY
Charles Y.
Philadelphia, PA
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Wuick Turn Sround
Servicing my Hyundsi at Pacifico Hyundsi for 5 years now and never had a problem.

Verified Customer
Philadelphia, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Hyundai Pacifico staffs were professional and friendly
Very professional and friendly employee

RM
Ronald M.
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Got me in and out
loved it

SE
Sean E.
Philadelphia, PA
2007 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Excellent service at Hyundai!
Hyundai always provides excellent service. The Emloyees are always helpful and pleasant to work with.

MM
Melanie M.
Philadelphia, PA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Quality Service
Holly is the woman! Thank you so much for your personal, friendly, kind, and informative help.
Thank you guys for inspecting my car a month early.
Always prompt, speedy, and the nicest.

AV
Anna V.
Philadelphia, PA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Courtesy of the staff. Efficiency of the service dept
Great service

TN
Taylor N.
Drexel Hill, PA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Fast & Friendly service
Oil change, and a couple other services needed for the car were in a timely manner and was given updates on my car throughout

SG
Samantha G.
Philadelphia, PA
2013 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018 Category: Service
Location
The shop is 10 minutes away from me
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 08/06/2018

Dear Valued Customer.
I sorry you feel we did not preform exceptional service. We can not pick customers vehicles up we service over 70 car per day it would be too much. We do offer discounts on our website. Thank you for your response and service.

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

ET
Erven T.
Essington, PA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Everyone is amazing here
It was a very pleasant experience bringing my car in for the repairs, they did a great job

MV
Maria V.
Philadelphia, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
THE PEOPLE
GREAT STAFF AND PLACE TO SERVICE YOUR CAR