Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1320 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.2962974/5Overall Rating 4.2962974/5Overall Rating 4.2962974/5Overall Rating 4.2962974/5rating 4.2962974
Original
Overall Rating 2.0370341/5Overall Rating 2.0370341/5rating 2.0370341rating 2.0370341rating 2.0370341
94% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


SK
Susan K.
Philadelphia, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Vooorooom
😉

EH
Edward H.
Media, PA
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
People are nice
Dennis Golden the service manager is great to deal with always treats you great

Verified Customer
Philadelphia, PA
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
x
x
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/22/2018

Thank you for both the busniess and the response. What do you feel we need to do better to earn 5 stars?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

WK
William K.
Philadelphia, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Dependable service in a timely manner. Friendly and knowledgeable service reps.
Dependable service that was provided in a timely manner. The service rep was extremely friendly and knowledgeable.

JL
Joanne L.
Philadelphia, PA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Awesome!
Great people and great service!

JR
John R.
Philadelphia, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Customer service
Great customer service

LB
Lana B.
Philadelphia, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
oil change
Everyone is so polite and efficient been going here for years continue to do so.

KL
Kevin L.
Philadelphia, PA
2018 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Excellent service, especially Dennis Golden
Excellent service, especially Dennis Golden
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/17/2018

Thank you, could you tell us what we could do to earn 5 stars?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

SW
Sherell W.
Philadelphia, PA
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Ms.S
Its great because of the location.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/17/2018

Thank you, what could we have done better to earn 5 stars?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

MP
Michael P.
Philadelphia, PA
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service visit
Very pleased.

MV
Maria V.
Philadelphia, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
THE STAFF
GREAT PLACE AND GREAT PEOPLE

DK
Diana K.
Philadelphia, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
the staff is so professional and kind every time we come
The lady behind the glass is so patience and kind and they all explain everything to me.

MA
Mark A.
Philadelphia, PA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Speedy and efficient service!
I was taken care of in a very personal, friendly and family like fashion. Great work done and awesome customer service!

AT
Arlene T.
Philadelphia, PA
2008 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/15/2018 Category: Service
Calm clean refreshments especially the pretzels
Refreshments well I guess they do the best they can with what they have to work with-
Was there earlier but was last one out
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/16/2018

Ms. Thelmon
I reviewed your work order and found you had front struts replaced with a alignment. I am sorry you felt you were here to long. It takes time to do the repair  you had done. If you would like in the future we offer  free UBER up to 5 miles. I would hope you would rescore us we strive for 5 stars

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

EL
Eileen L.
Philadelphia, PA
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/15/2018 Category: Service
good
Changing my appoint was easy.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/15/2018

I am sorry that happen to you. I am sure the tech just put the sticker on the wrong side. I hope they did rectify this right away . If so could you please rescore us we strive for 5 stars. if there is another reason you cannot please let me know.
Thank you

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

MD
Michael D.
Philadelphia, PA
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Service appointment
Everything went well. They were courteous and professional.

Verified Customer
Philadelphia, PA
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Service
At this time I have no complaints all my reviews are above acceptable.
STEVEN M., Parts & Service Director from Pacifico Hyundai responded on 10/13/2018

Thank you. What do you feel we need to do to earn 5 stars?

Steve Mountes
Parts & service Director
215-365-0300 ext 317
smountes@pacificocars.com

CH
Christopher H.
Sicklerville, NJ
2011 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Awesome Service!
Holly is awesome

NT
Natalie T.
Philadelphia, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
friendly and efficient
The staff is always friendly and the work is done well.

Verified Customer
Philadelphia, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Friendly staff. Great service.
Friendly staff. Great service.