Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1419 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.4062531/5Overall Rating 4.4062531/5Overall Rating 4.4062531/5Overall Rating 4.4062531/5rating 4.4062531
Original
Overall Rating 1.96875/5rating 1.96875rating 1.96875rating 1.96875rating 1.96875
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


HF
Hannah F.
Philadelphia, PA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Dennis and Holly are great!
Dennis and Holly are great!

LJ
Lisa J.
Philadelphia, PA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Always A Pleasure
At Pacifico Hyundai, Dennis Golden, Dennis Blake and Holly treat me like I am part of the family. They make sure my car is well taken care of and that I am well taken care of.

GH
Grace H.
Philadelphia, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Always a good Experience at Pacifico Hyundai
Since 2002, I have been a loyal, dedicated and highly satisfied. customer. Dennis Golden, always provides Excellent Customer Service. Dennis, and All the staff at Pacifico Hyundai are always Kind, caring, knowledgeable, reliable, and Professional.
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


JC
James C.
West Deptford, NJ
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Maintenance work
Took care of my car in a very timely and professional manner
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


SI
Sherry I.
Philadelphia, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019
Great service
Thanks Holly you made my day, thanks for understanding my situation.i can really tell that you care
EDWARD B M. from Pacifico Hyundai responded on 02/12/2019

Thank you Sherry you are awesome we will take care of you and you are truly a valued customer


TN
Timbila N.
Woodhaven, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Good service
Fast service and professional
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


HR
Harry R.
Philadelphia, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/11/2019 Category: Service
Inspection
See previous comment.
Matt F. from Pacifico Hyundai responded on 02/14/2019

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


TH
Thaddeus H.
Pennsauken, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Customer
Fast service
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


Verified Customer
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Well, the service was fast.
great service
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


MJ
Margaret J.
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
They keep you updated, and they get you out quick.
The staff is very inform of your car, they are very nice and friendly and helpful. I have been coming there since the 80 would not take my car any where else. I trust them to do a wonderful job.
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2019 Category: Service
No answer
N/a
Matt F. from Pacifico Hyundai responded on 02/14/2019

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


JB
Jameen B.
Philadelphia, PA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
People there are very professional
They always fix my SUV good.
HOLLY M. from Pacifico Hyundai responded on 02/07/2019

Thank you for the wonderful survey Ms. Betts. Always a presure working with you. Thanks again for your business! 


Verified Customer
Philadelphia, PA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
excellent
The service man took the time to explain what my car needs, and the service was fast.
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


DB
Deborah B.
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Since 2001
I have been dealing with Pacifico Hyundai since 2001. Not once has it been anything but a GREAT experience :)
Matt F. from Pacifico Hyundai responded on 02/14/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


SI
Sherry I.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great service
Thanks Holly for your help today! I can really tell that you care about resolving my issues with my vehicle.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/05/2019 Category: Service
Worst service ever
Not welcoming experience!
HOLLY M. from Pacifico Hyundai responded on 02/11/2019

Spoke to customer. We are working on a plan to get the vehicle here and diagnosed. Sendind customer rescore for the survey due to our conversation eariler today. 


TD
Thomas D.
Philadelphia, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Car care
Friendlinesss of the staff, as well as getting to the core of your problem. Plus, the price is right
Matt F. from Pacifico Hyundai responded on 02/14/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


RL
Ramon L.
Philadelphia, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/04/2019 Category: Service
Communication
Better way to make an appointment
Matt F. from Pacifico Hyundai responded on 02/14/2019

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.


KW
Kathleen W.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Pacifico Hyundai
Always receive great customer service at Pacifico. Reginald is the very best!!
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


JC
Joseph C.
Philadelphia, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
My review
The Best
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Service
Service department was quick and on time .
Matt F. from Pacifico Hyundai responded on 02/14/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.