Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,016 Reviews)

ReScore Reviews™ (55)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


MG
Madelynne G.
Philadelphia, PA
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
It’s down the street from my job
Great thanks

Verified Customer
Philadelphia, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021 Category: Service
Update was done very fast
Did a fast job
Matt F. from Pacifico Hyundai responded on 01/19/2021

Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.


JM
Joanne M.
Philadelphia, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Service
the best comany repair car
the best all rown
MF
Matt F. from Pacifico Hyundai responded on 01/15/2021

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.


JM
Janet M.
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021 Category: Service
I have never been disappointed!
Pacifico always provides fast, curteous, quality service! Regretfully, I am leaving the area soon. I hope the next Hyundai dealership measures up to the same standards.
MF
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.


MK
Mamadou K.
Upper Darby, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Scheduled Car Maintenance
Excellent
MF
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


JC
James C.
Philadelphia, PA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
The People, even the New One's
Good services, politeness,been a customer since 2010.
I wouldn't go to any other Dealership.
Thanks
MF
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.


MR
Marcia R.
Philadelphia, PA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Service.
The gentleman whose first name is Anthony needs to train everyone in the area of customer service skills. Not just for handy but everywhere. He needs all the kudos that you have.
MF
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


DW
Darlene W.
Philadelphia, PA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Good customer skills
Good customer skills
MF
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
East Lansdowne, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
Quick
Service was quick and everyone was professional.
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


PS
Patrica S.
Philadelphia, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
Good service under difficult circumstances.
Took my Tucson in for its 30,000 mile service. Everything went according to plan. During the pandemic and so close to the holidays (exactly a week before Christmas), this seemed exceptional.
MF
Matt F. from Pacifico Hyundai responded on 01/05/2021

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


LC
Larry C.
Darby, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020 Category: Service
Pacifica gives you facts you can depend on
Pacifica gives you facts you can depend on
MF
Matt F. from Pacifico Hyundai responded on 12/28/2020

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.


Verified Customer
Philadelphia, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2020 Category: Service
Amess
H
Matt F. from Pacifico Hyundai responded on 12/28/2020

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.


JL
Joseph L.
Philadelphia, PA
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020 Category: Service
check car over
good service both teck. and service dennis was great and also the mechanic was great.
MF
Matt F. from Pacifico Hyundai responded on 12/28/2020

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.


AP
Adriane P.
Philadelphia, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2020 Category: Service
THANK YOU
Thank you for following up with me. I appreciate your sincerity.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2020 Category: Service
Employees need to be aware of specials.
It seems some employees are not well knowledgeable of the products and services that are offered.
MF
Matt F. from Pacifico Hyundai responded on 12/28/2020

 We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

CC
CHARLES C. from Pacifico Hyundai responded on 12/29/2020

  Hello Ms Parks,
 Thank you for discussing your service visit with me.
   I again appologize for the misscomunication during your visit and as we discussed I look forward to making it up to you at your next service visit.
   If you have any further questions or concerns please contact me so I can help.
 If I have answered all your questions and concerns could I ask you to respond to a second Hyundai service survey based on the responce and outcome of our conversation? You will find it in your email.
  Again, if there are any further questions or concerns please feel free to contact me directly and I will be happy to help in any way that I can.

 Best regards and I look forward to reading your responces.

Charles Carmichael

Pacifico Hyundai and Mazda

Service Director

Work: 215-365-0300

 

www.pacificocars.com

ccarmichael@pacificocars.com


Verified Customer
Philadelphia, PA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020 Category: Service
Polite and fast service
Very good service
Matt F. from Pacifico Hyundai responded on 12/18/2020

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.