Reviews
CG
Chuck G.
Acme, WA
Dodge Pickup
Verified Customer
Excellent service
Very good communication and service. I would highly recommend panacea to anyone looking for a great service center.
Recommended
SS
Sydney S.
Bellingham, WA
Volvo XC90
Verified Customer
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018
We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.
Steve HazelThe Panacea Automotive Repair
BM
Brandon M.
Bellingham, WA
Jeep Grand Cherokee
Verified Customer
Brandon said this business had really good service. They did exactly what needed to be done, nothing more or less. It was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
AW
Avery W.
Bellingham, WA
Ford Econoline Wagon
Verified Customer
Avery said the staff tightened the battery cable which saved him a lot of money. The people at the business are really nice, and did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
DV
Debbie V.
Bellingham, WA
Ford F-150
Verified Customer
Debbie said she has been going to them for years. She said the business is always trustworthy, honest, reliable, and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Benjamin B.
Bellingham, WA
Hyundai Entourage
Verified Customer
Benjamin said working with the staff was easy, and they got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Deming, WA
Ford Ranger
Verified Customer
Pleasant, honest service. Good communication.
So appreciative of last minute repair to my grandson's pickup as he was in the process of helping me move.
Recommended
AT
Alic T.
Bellingham, WA
Toyota Camry
Verified Customer
Alic said they have prompt service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AA
Austin A.
Washington
GMC Sonoma
Verified Customer
Austin said he recommends this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Gary R.
Bellingham, WA
BMW Z3
Verified Customer
Gary said everything is good. He's been going to this business for 12 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Michael B.
Bellingham, WA
Toyota Tacoma
Verified Customer
Michael said the staff provided a ride, gave great service, and were very helpful overall.
Recommended
This review was collected via phone interview by Customer Research Inc.
KM
Krista M.
Bellingham, WA
Honda Accord
Verified Customer
Krista said the service was really good and convenient. She said the staff were really nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
Catherine S.
Bellingham, WA
Toyota Matrix
Verified Customer
The Best!
I have had Steve take care of my cars for many years. He and his crew are professional, friendly, knowledgeable, quick and completely honest! I trust them to always do what needs to be done to keep my car running at its best! I have and will continue to recommend Steve to others. Thank you!!!
Catherine Schellenberg
Catherine Schellenberg
Recommended
PS
Phil S.
Bellingham, WA
Ford Pickup
Verified Customer
Great service
Always quick service and repair done well at a very reasonable price
Recommended
MJ
Mary J.
Bellingham, WA
Honda Accord Cpe
Verified Customer
Mary said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jeff H.
Washington
Acura MDX
Verified Customer
Jeff said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MD
Mark D.
Bellingham, WA
Ford Pickup
Verified Customer
Mark said Steve is amazing.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Niki D.
Washington
Buick Century
Verified Customer
Niki said the employees had great customer service. They showed her exactly what was wrong with her vehicle. They showed her the old parts that were taken out and the new parts they put in.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Dave M.
Bellingham, WA
Ford Pickup
Verified Customer
Dave said that he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bradly S.
Bellingham, WA
Chevrolet Tahoe
Verified Customer
Bradly said he is always satisfied with the work done by this business. Most importantly he trusts them.
Recommended
This review was collected via phone interview by Customer Research Inc.