purchased an extended maintenance plan that was told included the annual inspection and I asked is this the state inspection and was told yes. when I took it in for the oil change and inspection I was told it was not for the state inspection it was for a safety inspection. Everyone does that for free anyway. The first time I took the car in I came home to notice the tires were not rotated, took it back and the agreed it was not done. I had a lot of confidence in the quality of my cars maintenance there but since getting the issues corrected on my other car after 2 months it will more than likely not be back and the new car will only be there for the services i prepaid.

Not Recommended

Casey S. from Parkway Hyundai of Wilmington responded on 11/19/2015 05:06 AM

Good morning, I am sorry to hear about the communication error to when they sold you the contract and the vehicle. If you have some time in your schedule today , could you please contact me via email so that we can discuss this in greater detail and see if I can get this corrected for you . Thanks .
csmith@parkwayofwilmington.com

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