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CHRISTOPHER BRUNK DEEN

Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90
Send a Message to CHRISTOPHER BRUNK

SR
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Steven R.
Leland, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
great service but go elsewhere for routine needs
great service but go elsewhere for routine needs
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 03/08/2022

Hi,
Thanks for the feedback. Sorry you found the website a disappointment. Would you like a call back?

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with

JK
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Jonathan K.
Wilmington, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Never again
After personally calling 3 separate times to confirm my 9am apt was set for an oil change in addition to assessing my check engine light and fixing the recall, I still walked and was told the apt was just for my oil change. After waiting for my car all day I texted the provided number and recieved no response. Then was called and told my car would not be ready until the following morning. The reason given being that they did not start on the car until after lunch and we’re unaware of the engine light and recall. Only after a lengthy conversation we’re they convinced to ensure my car would be ready by closing. Then when picking up my car, I asked a question and was made to feel stupid by the employee as if the answer was obvious. The notorious awful car guy honestly. I will say the job was completed so that’s good, but I would never recommend this dealer to anyone. I loved my dealership back in Raleigh and it is honestly worth the 2 hour drive to get my service done there. Completely unacceptable service.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 02/28/2022

Hello,
Thanks for filling out the survey. Sounds like we may have dropped the ball on this. We know your time is very important to you and we are sorry this happend. I would like to reach out to you and figure out what went wrong. When would be a good time to call? 

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with

CP
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Christopher P.
Whiteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Always a good experience
Customer service that shows they care and quality repairs.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/28/2022

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Friendly and knowledgeable staff
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/28/2022

Thank you for the 5 stars review. Friendly, efficient is what you get when you come to Parkway Hyundai! 

Employees worked with

PF
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Pamela F.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
10
Category: Service
Always great!
Wonderful ,knowledgeable!
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/25/2022

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with

RF
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Richard F.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
100%
Great service!
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/25/2022

Thank you for the 5 star review. We appreciate you coming to our dealership! 

Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Always amazing service!
HELEN C. from Parkway Hyundai of Wilmington responded on 02/07/2022

Thank you for the 5 star review. Treating our customers to excellent service is always priority! We are so glad your experience here was a positive one! 

Employees worked with

Verified Customer
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding Service
I am always pleased with the service that Parkway Hyundai provides. The work is completed in a timely fashion. I trust the personnel that I have dealt with over the past 10 years and will continue to use them and purchase vehicles from them. Chris Deen, my service advisor, always provides me with honest assessments as to what needs to be done to keep my vehicle in great running condition. I highly recommend this dealership.
HELEN C. from Parkway Hyundai of Wilmington responded on 02/04/2022

Thank you so much for the great review! Treating our customers to excellent services is always our priority. We are grateful to have you as parts of our Parkway family. We look forward in seeing you at your next service! 

Employees worked with

WR
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William R.
Supply, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
My experience w
Happy with overall service. Just take a long time to get Appointments for service
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 02/15/2022

Thanks for your response. 
We understand your frustration with appointment times. We had a time period between Christmas with an outbreak of illnesses in our work crew. We are now getting back to a normal work schedule. Thanks for being patience.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with

JM
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John And M.
Leland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Trustworthy Service
It is refreshing to have a business that places their clients' needs for work that is complete, thorough and dependable. They make every effort that any issues are explained, methods to resolve "it" and completion is effected.
HELEN C. from Parkway Hyundai of Wilmington responded on 01/26/2022

Thank you so much for the great review. When our customers leave here happy, that makes us happy! We look forward to seeing you at your next service! 

Employees worked with

KW
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Kelli W.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service advisor Chris is Awesome!!!
I was scheduled for the day it was supposed to be an ice storm. I canceled my online appt and then changed my mind. They were able to still get me in for service that day. Thank you Chris & the young lady at the desk next to him. I'm so sorry I don't remember her name. Please forgive me.
HELEN C. from Parkway Hyundai of Wilmington responded on 01/26/2022

Thank you so much for the great review. Here at Parkway Hyundai, customers satisfaction is our number one priority! 

Employees worked with

MS
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Marshall S.
Winnabow, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled service
An exceptional service experience from beginning to end. Chris was ready for me when I walked in, and kept me updated every step of the way, recommending replacement of wear parts that I wouldn’t have thought to ask for. I was in and out in far less time than was budgeted for this call, and the visit cost me half of what I expected because no unnecessary work was done.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 12/22/2021

Thanks for the comments. I agree, Chris is a great asset to Parkway. 
We look forward to seeing you in the future.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with

WM
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William M.
North Myrtle Beach, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding customer service!!
Service Rep Chris Deen always makes sure all issues have been addressed.
HELEN C. from Parkway Hyundai of Wilmington responded on 12/28/2021

Thank you for the 5 star review. Treating our customers to excellent service is always our priority!

Employees worked with

DC
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Donna C.
Surf City, NC
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A very positive experience.
This was the best experience I have ever had getting maintenance on a car. the staff was helpful, informative and very friendly.
HELEN C. from Parkway Hyundai of Wilmington responded on 12/06/2021

Thank you for the 5 star review. Friendly, efficient is what you get when you come to Parkway Hyundai! 

Employees worked with

GM
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Gwendolyn M.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great
I was very Satisfied with the service and Chris Dean is a great asset to your Business
HELEN C. from Parkway Hyundai of Wilmington responded on 11/30/2021

Thank you for the 5 star review. Your feedback will help us improve in the future! 

Employees worked with

Verified Customer
Leland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Great customer service
HELEN C. from Parkway Hyundai of Wilmington responded on 11/26/2021

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with

PG
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Paula G.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Department -great service
From checking in to getting my car back everyone I encountered that assist me was very helpful and pleasant. I had a great 'causal conversation' with the employee that assist me; we had a few laughs as well.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 11/17/2021

Hi,
Thanks for the positive feedback. We look forward to working with you again.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change
Good service, reasonably priced. Didn't have to wait to long. Would recommend getting your Hyundai serviced at this dealership.
HELEN C. from Parkway Hyundai of Wilmington responded on 11/09/2021

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with

RM
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Ronald M.
Leland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast efficient and knowledgeable
Always greeted by friendly staff.
They always throughly heck your vehicle
No overselling, offer only what you really need, Very fair prices for service performed
HELEN C. from Parkway Hyundai of Wilmington responded on 11/08/2021

Thank you for the 5 stars. Friendly, efficient service is what you get when you come to Parkway Hyundai!  

Employees worked with

LH
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Lisa H.
Winnabow, NC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2021
verified customer Verified Customer
5
Category: Service
Service with Chris Deen was excellent
Every time I went to parkway Chris Deen help me every step of the way he worked with me and done everything that he possibly could do
Employees worked with
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