CHRISTOPHER BRUNK DEEN

Hello,
Thanks for filling out the survey. Sounds like we may have dropped the ball on this. We know your time is very important to you and we are sorry this happend. I would like to reach out to you and figure out what went wrong. When would be a good time to call? 

Thanks for the information. I will have someone from the team reach out to you.

Thank you for sharing your feedback.  I apologize for the lengthy wait time, we were a little backed up that day and that should have been communicated with you in a timely manner.  Also, like Helen mentioned on the phone, we no longer have a detail department on-site.  We understand it may be a slight inconvenience driving to another location which is why we are giving complimentary "full" service wash instead of "exterior" only to our customers while we are renovating our detail department. We will strive to provide quicker service in the future.

Thank you for your feedback!

I'm sorry you did not have a 5 star experience with us; we will work on this in the future.

Thank you for sharing your feedback.  I apologize that Josh didn't go above and beyond for you during your visit. And, wow, that was a nice gesture for the sales person to pay for your service out of his pocket.  Sounds like there was a little confusion all the way around. 

I'm glad that Chris provided you with top notch customer service.  We appreciate your business and look forward to seeing you when your vehicle is due for service.

Thank you for allowing us to send you a rescore!

I'm glad to hear that Chris was able to resolve your concerns and we look forward to regaining your trust.
We appreciate your business and look forward to seeing you at your next service interval.

Thank you for sharing.  This is the first time that this has been brought to my attention.  I have personally removed your email from our database.

Hi Mr. Bittner,
I am sorry you are upset with the labor charges on your recent service visit.  I am pulling your repair order and will revisist the charges.  Please call me tomorrow in the office as I would like to discuss this further with you.  The technician has left for the day but I will talk to him in the morning as to what the labor consisted of in your steering column. 
Thank you,

Mary Margaret Vann
General Manager
Parkway Hyundai
910.202.8706
mlatham@parkwayofwilmington.com

I just spoke with Chris about this incident this morning. He informed me the two of you spoke yesterday evening. We look forward to seeing you today and getting this issue resolved.
Wyatt-Service Advisor

Good morning,
 
  I could not help but notice the score, compared to the remarks. We only received a 1 star evaluation out of 5. Just wanted to see if this was a mistake, and see if I could send a re-score to you. Thank you so much and have a great holiday.

Casey Smith- Service Manager

Good morning,

   I am sorry to hear about this. I spoke with Chris today, and he will be reaching out to you today. We checked on the part and still show it be be on backorder, with an ETA of the 30th. Please plan on expecting a call from Chris today.


Casey Smith- Service Manager

Good morning,

  I wanted to reach out and see what happened with the inspection. A 1 star review is a huge failure, and I hope I can rectify this problem. Is there a time I can contact you and figure this out together.

Thanks again, Casey Smith- Service Manager

Thank you for your sharing your feedback with us.  It is very unfortutante to hear that the cruise control stopped working again.  My Service Advisor, Chris, told me that you contacted him during your trip and that you are going to let us know when you return so we can remedy this concern for you.  I'm very confident that this concern will be resolved when the car is returned to our facility.  We look forward to hearing from you.

Best Regards,
Phillina Jacobs
Service Manager

Hello,

Thank you for taking time out of your schedule to leave your feedback.  I apologize we didn't speak again, when I called you you were tied up at the moment and I was awaiting your call back as your requested to do.  I wasn't aware that you returned the call; I didn't recieve a voicemail. 

When I called you, I was going to inform you that we are not in the business of not properly maintaining our customers vehicles.  I have releaved the mechanic of his duties that performed the inital oil change.  The technician that performed the work on Saturday told me everything that he saw with your car;once again I do apologize for the intial technician overfilling the oil and didn't clean the belly pan under the car. I would like to speak with you again; please call or email me at your convience.

I look forward to hearing from you soon.

Regards,
Phillina Jacobs
Service Manager
pjacobs@parkwaysales-service.com

Hello Mr. Lang,

Replacing the battery in your car has not only reset your EPS light but it also has temporarily allowed your Electronic Power Steering to begin working again.  Replacing the battery cleared the codes in the EPS system.  Once the vehicle sees this fault again the EPS light will illuminate and the power steering will stop working. 

I hope this helps clear up the confusion on what repairs the vehicle needs.

Best Regards,

Phillina Jacobs

Service Manager 

Hello,

Not exactly sure why we got a 2 star rating instead of a 5 star. It seems that we took care of your service needs. Hopefully this was just an oversight. I will have the advisor reach out to you.

Hello,
I spoke to Chris Deen today and he says he talked with you about this earlier and explained why we didn't rotate that one tire at your last visit. Please let me know if there is anything else we can do for you regarding this matter.
I kindly ask that you to re-take the survey to reflect this service visit. We thank you for your business and look forward to helping you in the future.

Thanks for speaking with me yesterday. I put a note on your account that we are giving you a credit for a tire rotation to use in the future. I hope that we have resolved this issue and we look forward to seeing you again.
I encourage you take the time and fill out the re-score I sent to you to reflect your last visit.