Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 384 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
81% Business Response
Latest Review 12 days ago

Reviews


NR
Nick R.
Binghamton, NY
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Nick said this business is convenient. His vehicle was done on time.
This review was collected via phone interview by Customer Research Inc.

AP
ADAM P.
Ithaca, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Patterson's Gives Consistently Good Service
We have been using Patterson's for all of our family's vehicles for 35 years and have never had a bad experience.They are courteous, honest and do excellent work.

MH
Madeline h.
Ithaca, NY
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Madeline said everything was perfect. They kept her informed all the time and were very pleasant.
This review was collected via phone interview by Customer Research Inc.

NB
Nathaniel B.
Ithaca, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2019 Category: Service
Nathaniel said that they did a great job on the diagnostic for his vehicle. They were honest about their opinions. This business helped him with vehicles he was looking at for later in the future. He added they seemed knowledgeable.
This review was collected via phone interview by Customer Research Inc.

SE
Steven E.
New York
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Steven said the staff did what they were asked and did it properly.
This review was collected via phone interview by Customer Research Inc.

FP
Ferra P.
New York
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Ferra said they were efficient and nice. They did what they said they were going to do and they did it well.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ithaca, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
Efficient
Patterson's was great and efficient. I needed an emergency tire replacement and inspection, and Patterson's truly came to the rescue. Very friendly staff. Would highly recommend!

TF
Thomas F.
Ithaca, NY
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Thomas said he has no complaints and the service was very satisfactory.
This review was collected via phone interview by Customer Research Inc.

PV
Peeter V.
Ithaca, NY
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Peeter said that the place was friendly, quick and they weren't too expensive.
This review was collected via phone interview by Customer Research Inc.

TT
Toby T.
Ithaca, NY
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Toby said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ithaca, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Consistently great service at fair prices
We've been using Patterson's for about two years, and I walk away each time impressed with their customer service, thoroughness, and attention to detail. Ithaca is very lucky to have several excellent repair shops, but Patterson's might be the best.
Manager from Patterson's Service Station responded on 08/15/2019

If we are the best, it is because we have the best customers! Thank you for being an awesome customer and for taking time to write a review. It is appreciated. Mike and crew.


DA
David A.
Ithaca, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
David said this business was very courteous and they took the time to explain the cost and what it is involved before doing the repair. They had good communication with questions once the repairs were done.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Ithaca, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
David said this business was very courteous and they took the time to explain the cost and what it is involved before doing the repair. They had good communication with questions once the repairs were done.
This review was collected via phone interview by Customer Research Inc.

EA
Ethan A.
Ithaca, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Ethan said the employee were friendly. They were communicative. They provided quick service.
This review was collected via phone interview by Customer Research Inc.

WP
WILLIAM P.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Inspection and a heads up
The job was a simple inspection, but the real value was in the warning of work that would need to be done in the near future. It helps planning.
Manager from Patterson's Service Station responded on 07/23/2019

Thank you for bringing your vehicle in. We are glad we could help you out.


JB
Jason B.
Ithaca, NY
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Jason said the service was quick and all around great. The employees were confidant.
This review was collected via phone interview by Customer Research Inc.

MH
Michelle H.
Newfield, NY
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Michelle said the service provided by this business was honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

LD
LAURIE D.
Ithaca, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
caring, knowledgable folks
service oriented; staff has great people skills

SD
STUART D.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Good straightforward oil change
It was a good straightforward oil change, took about 45 minutes, first thing in the morning.

JR
John R.
Ithaca, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
John said that the place was very good, they did him some favors and he had no complaints.
This review was collected via phone interview by Customer Research Inc.