ReScore Reviews™ (1)
Dear Ms. Reynolds, thank you for speaking with us regarding your concerns. If you have any further questions or concerns, please let us know. We appreciate your business.
Ms. Mirro, we apologize for any inconvenience on your most recent visit. We look forward to speaking with you so that we can resolve any additional concerns you may have. We will continue to work hard to earn your business and will use your feedback to better train our staff. Thank you for taking the time to provide your feedback.
Jane, we are thrilled to know that we were able to get all your concerns resolved in a timely manner. We appreciate the 5-star review and look forward to working with you again in the future. Thank you for being a Pecheles customer!
Marissa, thank you very much for your feedback. We sincerely apologize that you did not have an excellent service experience, and for the scheduling difficulty. We would appreciate the opportunity to speak with you about your concerns so we can improve our service and make things right for you. Your comments have been shared with our management team and they will be reaching out. Thank you very much for your business. We look forward to addressing your concerns.
Tyler, I do apologize for your less than satisfactory service visit. I am passing this along and someone will be in contact with you shortly. We would like to have the opportunity to rectify your issue. Thank you for the feedback.Dawn Kortze
Customer Service Representative
Gary, We are so sorry to hear that you had a less then satisfactory visit with us. Thank you for taking the time to speak with Ricky. We hope to continue to be able to service you in the future. You are a valued customer.Dawn Kortze
Customer Service Representative
Laura, We do sincerely apologize for a less then satisfactory service experience you have had. We would like a chance to rectify the issues you have experienced. Our service adviser manager , John Skeen, has tried to reach out to you to address your concerns and would really like the opportunity to speak with you. If you would be so kind as to return our call at 252- 756-1135 we would greatly appreciate it.Dawn Kortze
Customer Service Representative
Carolyn, we apologize that our waiting area was uncomfortable. Your feedback is very important to us, as we are constantly working to improve and to ensure we are serving our customers well. We do have issues with keeping that room warm, and we have made adjustments based on your feedback. We'd also love the opportunity to talk with you more about your experience. If you would like to discuss your visit, you can reach us at 252-756-1135. We value you as our customer, and appreciate your comments. Have a great day!
Robert, we apologize for the multiple visits. We know your time is valuable and will work to get everything resolved as soon as possible. I confirmed with our Hyundai Service Manager, David, that your left side loovers have been ordered and should arrive this week. We will give you a call as soon as they arrive. If there is anything we can do to make your next service more convenient, please let us know.
Mark, we understand your frustration over not being able to get all the recalls completed on your scheduled visit, and we apologize. Unfortunately, with some recalls Hyundai requires us to inspect the vehicle first to see if it needs the recall done, then we can order parts if necessary. We apologize if this was not explained up front. Customer satisfaction is very important to us, and we want to make the completion of your recall work as convenient as possible. I have passed along your feedback to our Service Manager, John Skeen, who will be in touch. You can also reach him at 252-756-1135. We look forward to speaking with you.
Robert, sorry to hear your clock is still not working all the time. I'll pass this along to your Service Advisor so he can be in touch about getting this resolved. Thanks for being our customer!
William, sorry to see your experience was not an excellent one. We appreciate the feedback. I wanted to make sure you received the Sheetz car wash voucher for an Ultimate Wash that comes with your service. Please give me call at 252-756-1135 or email me at firstname.lastname@example.org if not, or if there is anything else we can do to improve our service for you. Thanks for being our customer!
Frank, thank you for taking time to speak with me about your experience. Your feedback is very important to us and will be used for training and improvement. We sincerely apologize about the wait; we understand your time is valuable. Thank you for allowing us to serve you. If there is anything we can do for you, please let us know. Hope you have a great holiday season!
Allen, thank you for choosing Joe Pecheles Audi. We apologize for the long wait time. Also wanted to let you know that we will begin construction on a new Audi facility in mid-2016 that will offer an improved waiting area. Thanks for the feedback! Please let us know if there is anything else we can do to serve you better.
Kelly, we apologize that your experience was not an excellent one. We want to make sure we address all your concerns with your vehicle. Our Service Manager has attempted to reach you to discuss your visit, but was unsuccessful. Please feel free to call me or your Service Manager (David) at your convenience at 252-756-1135. We look forward to speaking with you.
Charlene, we are so sorry your experience was not the exceptional level of service we strive for. We understand your time is valuable, and sincerely apologize for the delay in completing your service. Your feedback is very important to us and will be used for training and improvement. We look forward to serving you at your next visit. Please feel free to contact me or our Service Manager, John Skeen, if you wish to discuss your experience further, or if we can be of any assistance.
Hi Rachel! Thank you for sharing your experience and for then taking time to speak with our Service Manager about your concerns. Your feedback helps us serve you better. Please let us know if we can be of any further assistance. We look forward to providing an excellent service experience at your next visit!
I was told the 10,000 mile service would take an hour.
I came back and hour and a half later and they hasn't even started.
I waited around for two additional hours.
Elliot, we are so sorry that your wait time was not as promised. Your feedback is very important to us and has been passed along to our Service Manager for training purposes. Please call 252-756-1135 if you wish to discuss your experience further, or if we can be of any assistance.