Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

486 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Felton, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Quick and thorough
It takes me nearly an hour to drive to Peninsula Hyundai, but I continue to go there for my maintenance after purchasing my Santa Fe there. I've only had regular service done, such as oil changes and tire rotations, but they are always on time, efficient and thorough. I believe they carefully inspect vehicle wear to make sure nothing is missed and I can continue to drive with confidence. They also wash my car each time. When I called to make my appointment, the phone rang and rang and nobody picked up so I hung up and decided to try later. They had just opened. But within about 3 minutes, I received a return call when the service manager saw they had received a missed call and he was apologetic and accommodated my appointment to fit my request. The waiting area is neat and comfortable, with clean bathrooms close by.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/15/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MH
Michele H.
Carmel Valley, CA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Customer Service Top Notch
Everyone in the Service Dept, was genuinely helpful and courteous! Stellar 100%!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/13/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CS
Clayton S.
Monterey, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Always very friendly and professional
Just like the title states
Marvin P., Service Manager from Peninsula Hyundai responded on 10/12/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

AP
Anthony P.
Seaside, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
My last visit
Marvin and his crew are awesome! Chris Rogers as well. I do miss peter Sercia though.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/07/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Aptos, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Our first time at Penninsla Hyunai
Very friendly prompt service. Finished service in less time than estimated. Did not try to add on extras that were not essential. We will return for next recommended maintenance work.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/06/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Greenfield, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
danny boy
good service
Marvin P., Service Manager from Peninsula Hyundai responded on 10/02/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

AB
Ann B.
Scotts Valley, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great & timely service!
Great, friendly service
Went above & beyond to help me get my car back in a timely manner!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/01/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

PW
Paul W.
Del Rey Oaks, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Convenient and Knowledgeable staff
Had basic service. Service agents were knowledgeable and competent and courteous and friendly. Got me in and out in a timely manner.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/01/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KD
Kevin D.
Marina, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Very satisfied
Very friendly staff
Marvin P., Service Manager from Peninsula Hyundai responded on 09/25/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MM
Maria M.
Marina, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Great service
MM
Marvin P., Service Manager from Peninsula Hyundai responded on 09/23/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

GP
George P.
Carmel Valley, CA
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Marvin and Lewis
Great!
Marvin P., Service Manager from Peninsula Hyundai responded on 09/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Fresno, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly
My car was fixed and even washed and vacuumed
Marvin P., Service Manager from Peninsula Hyundai responded on 09/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JE
Joan E.
Santa Cruz, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Friendly people, great service.
I had a very positive experience with the sales staff when I purchased my Tuscon which encouraged me to come back for service when I reached my 7000 miles. I live about an hour away so I appreciate the prompt service I experienced. Always a pleasure to make the drive knowing I will be treated well.
Marvin P., Service Manager from Peninsula Hyundai responded on 09/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MG
Max G.
Pacific Grove, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Average service, terrible customer followup
Got the job done. Never got a call back, so it took a while. Car came back dirtier than when it went in.
Marvin P., Service Manager from Peninsula Hyundai responded on 09/25/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KM
Kevin M.
Carmel, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service
Fast reliable service
Marvin P., Service Manager from Peninsula Hyundai responded on 09/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

EA
Erik A.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
The people there were on it and very professional
What can I say except the service and people were on it and great!!
Marvin P., Service Manager from Peninsula Hyundai responded on 09/19/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MR
Maritess R.
Marina, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service is excellent
Staff and crew are very professional, accommodating and very friendly
Marvin P., Service Manager from Peninsula Hyundai responded on 09/18/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JM
John M.
Monterey, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
First Hyundai Service
Friendly efficient service people. Checked in very quickly. Service took a bit longer than the estimate. But very pleased.
Marvin P., Service Manager from Peninsula Hyundai responded on 09/17/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great service
Went to get my oil change and tire rotation done also mentioned that my trunk was making a noise everytime I opened and closed it they fixed the issues quickly and I was on my way was able to look at all the new model on the lot without being disturbed, which I like as I'm not buying a car atm I just like to look. Hyundai keeps building great cars I look forward to my next service and my next car purchase with Hyundai.
Marvin P., Service Manager from Peninsula Hyundai responded on 09/17/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RS
Rebeckah S.
Salinas, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
The staff is awesome!
The customer service is amazing! Luis greeted me by name. My paperwork was ready and the shuttle was there to drive me to work. It’s always so easy and so refreshing to interact with such great, knowledgeable people.
Marvin P., Service Manager from Peninsula Hyundai responded on 09/15/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com