ReScore Reviews™ (1)
Pharr, TX 78577
1st visit: original complaint above and their recommendations were: Alignment $89.99; Brake fluid flush $76.90; Radiator plus hoses $406.49; engine air filter $32.96; cabin filter $43.94; valve cover & gasket $98.87; rear brake pads $85; resurface rear rotors $59; PCV valve $32.96 total after labor, taxes & hazmat $1761.71 and the thing still wobbles.
2nd visit for same problem: Front brakes $85; resurface front rotors $59; total after labor, taxes, & hazmat $250.88 ***Come to find out, they only test drove it on the street, & NOT on the highway like I stated in the original problem***
3rd visit for same problem: NOW they test drive with me in the car, and see wtf I'm talking about. Now they tell me that ALL the rims are bent. Quote me $772.96 for new rims. Not doing it.
I have been completely and utterly robbed of my ability to choose repairs needed for my situation. Family has 2 vehicles. I drive my son to & from school 13 miles one way everyday. Because they did not listen to me & test the car on the highway originally, I am going to have $200 more in gas costs a month since I will have to drive my truck & not the car. If they did it right the first time, I could have decided to wait on all the extra repairs above & beyond what my main issue was. Now, I don't have that option.
Never going back. They lost a great customer with 2 older vehicles that are maintained very well, and will be maintained well for years to come somewhere else.
Hi Tatia, thank you for this review, unfortunately we could not duplicate the wobble and we showed you what the vehicle definitely needed and you decided to move forward with the needed repairs on the vehicle. We do apologize but it was not done with mal intent and we were happy to help you when you came back with replacing the bent rims for free once we duplicated and found the wobble. The first step in our process is always to take care of our customer's concern. We missed that this visit and thank you for your business and we look forward to the oportunity to continue serving you and your vehicle needs. Sincerely Premium Automotive
Thank your for taking the time to review our service and I would like to assure you that we were not trying to take advantage of your wife. Before any oil change is done we only proceed after the oil change is chosen by the customer. I also called you and unfortunately was not able to reach you because I would like to personally apologize and make sure that you understand that this was 100% not our intention. We will happily refund you the money and give your next oil change free as well. Also we will make a note under your file of what your oil prefrence is. Thank you again and I look forward to talking with you.