Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 415 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 16 days ago

Reviews


RK
Raja K.
Edinburg, TX
Jaguar XF
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2019 Category: Service
Raja said the service was very good and the staff has professional people.
This review was collected via phone interview by Customer Research Inc.

RM
Ricardo M.
Mcallen, TX
Acura RLX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Ricardo said the business provided pretty good service.
This review was collected via phone interview by Customer Research Inc.

MM
Marty M.
Edinburg, TX
Chevrolet Colorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Marty said the staff was helpful and respectful.
This review was collected via phone interview by Customer Research Inc.

CV
Cindy V.
Mcallen, TX
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018 Category: Service
Cindy said the service was quick. The people there are very nice. She also likes the new system, where they show her pictures of the parts that she needs.
This review was collected via phone interview by Customer Research Inc.

EH
Edith H.
Mcallen, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Edith said that everything was really good except that the wait was 2 or 3 hours longer than they said it would be.
This review was collected via phone interview by Customer Research Inc.

KA
Kevin A.
Mission, TX
Honda Civic Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Kevin said the business took a little too much time for the inspection.
This review was collected via phone interview by Customer Research Inc.

CP
Caroline P.
Mcallen, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Caroline said she had to go back to the business. She went in to have her inspection sticker done and she decided she needed windshield wipers, too. She forgot to pay for them and had to return for that reason. The employees were really good. . She stated she has never been in a vehicle repair place that has been so clean.
This review was collected via phone interview by Customer Research Inc.

RT
Rey T.
Edinburg, TX
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2018 Category: Service
Rey said the business is pretty good.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Edinburg, TX
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2018
Oil chang
I just wanted to say in my opinion you guys did a great job on my Mercedes time doing my maintance was great I bring my next car too. Thanks John

JA
Jason A.
Mcallen, TX
Mitsubishi Endeavor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2018 Category: Service
Jason said the business was great. The service was great. However, he stated he wished there was better communication done by the staff about the vehicle service time.
This review was collected via phone interview by Customer Research Inc.

JR
Joanna R.
Mcallen, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018
Excellent Customer Service
Mody at Premium Automotive Service is great! He's personable and honest. He genuinely cares about his customers. He even remembered that I had to take my cat to the vet and he asked how she was doing the next day. He worked with me on what was best for me financially and for my car given that it's older and I'm planning on getting a new car within the next couple years. The only reason I didn't give a 5th star is because they made me pay $86 for a diagnostic, which told me the exact same thing as the free diagnostic at AutoZone.

JM
Johnathon M.
Mcallen, TX
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017 Category: Service
Jonathon said the first time he went there he had to return because they were full.
This review was collected via phone interview by Customer Research Inc.

JO
Jose O.
Mcallen, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2017
Service and benefits
Those who work there really get on the level your at and try to help you out plus if u do need a ride home work or after work to get your vehicle they send someone. The only thing that got to me was that it was a bit pricy but more great overall.

MJ
Monique J.
Mcallen, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017 Category: Service
Spoke with Leo. He said everything was good. They are more expensive than most places but they do a good job.
This review was collected via phone interview by Customer Research Inc.

GO
Gary O.
Mission, TX
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Spoke with Barbara. She said nobody's perfect.
This review was collected via phone interview by Customer Research Inc.

JK
Jonathan K.
Mcallen, TX
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2016 Category: Service
Jonathan said no one is perfect. He would not recommend this business because he does not like to give out recommendations.
This review was collected via phone interview by Customer Research Inc.

RT
Raul T.
Corpus Christi, TX
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2016 Category: Service
Raul said this business did what he wanted done.
This review was collected via phone interview by Customer Research Inc.

SL
Steven L.
Mcallen, TX
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2016 Category: Service
Steven said this business told him the service would take about an hour and a half but it took about 4 hours. He is unsure what caused the delay.
This review was collected via phone interview by Customer Research Inc.

SN
Sofia N.
Edinburg, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2015 Category: Service
Sofia said the service provided by this business was good. The only small problem she had was having to take her vehicle to another location ten miles away for a shorter wait time. She was happy with her overall experience.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Pharr, TX
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2015 Category: Service
Steve said the technician repaired his air conditioning. It works well and they do a good job.
This review was collected via phone interview by Customer Research Inc.