ReScore Reviews™ (1)
1st visit: original complaint above and their recommendations were: Alignment $89.99; Brake fluid flush $76.90; Radiator plus hoses $406.49; engine air filter $32.96; cabin filter $43.94; valve cover & gasket $98.87; rear brake pads $85; resurface rear rotors $59; PCV valve $32.96 total after labor, taxes & hazmat $1761.71 and the thing still wobbles.
2nd visit for same problem: Front brakes $85; resurface front rotors $59; total after labor, taxes, & hazmat $250.88 ***Come to find out, they only test drove it on the street, & NOT on the highway like I stated in the original problem***
3rd visit for same problem: NOW they test drive with me in the car, and see wtf I'm talking about. Now they tell me that ALL the rims are bent. Quote me $772.96 for new rims. Not doing it.
I have been completely and utterly robbed of my ability to choose repairs needed for my situation. Family has 2 vehicles. I drive my son to & from school 13 miles one way everyday. Because they did not listen to me & test the car on the highway originally, I am going to have $200 more in gas costs a month since I will have to drive my truck & not the car. If they did it right the first time, I could have decided to wait on all the extra repairs above & beyond what my main issue was. Now, I don't have that option.
Never going back. They lost a great customer with 2 older vehicles that are maintained very well, and will be maintained well for years to come somewhere else.
Hi Tatia, thank you for this review, unfortunately we could not duplicate the wobble and we showed you what the vehicle definitely needed and you decided to move forward with the needed repairs on the vehicle. We do apologize but it was not done with mal intent and we were happy to help you when you came back with replacing the bent rims for free once we duplicated and found the wobble. The first step in our process is always to take care of our customer's concern. We missed that this visit and thank you for your business and we look forward to the oportunity to continue serving you and your vehicle needs. Sincerely Premium Automotive
I took my Jaguar XJS and was treated with the utmost of respect. The shop is well organized and very clean.
There is no pressure to purchase anything and you are given the choice of what gets fixed, depending on your budget.
Special Kudos for Dennis our attendant. My name is Juliana Ruiz I work and help Mr. Dino Angelli. I explained to Dennis that Dino is a special needs adult and he made sure to treat Dino with such kindness and spoke to him like a friend, making Mr. Angelli feel secure his car was in the right hands. He was very kind and listened to everything Dino explained was wrong and allowed him to feel, as if he were around good friends.
Thank you Dennis for all your hospitality. You were the main person whom made the difference in making Mr. Angelli comfortable and I thank you for your kindness.
Mr. Angelli now feels, as if he has finally found the perfect place for ALL of his car repairs.
Thank you, Juliana Ruiz