Riley & Sons Collision & Mechanical Specialists

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

464 Reviews

99% Would Recommend
Latest Review 6 months ago

Reviews


NE
Nammy E.
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2013 Category: Service
Nammy said the service was good.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2013 Category: Service
Robert said his experience could have been better. He said he brought his vehicle in originally for a starter issue and he ended up having to come in three times. He said he thinks the business could have diagnosed the problem faster.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 04/04/2013
Dear Robert, we are very sorry for any inconvenience that we caused you. Sometimes diagnosing a problem, especially if it is an intermitted problem, can become a process. Thank you for your feedback, it will be used to help us improve.

DD
Dave D.
Anderson, IN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2013
Always Great Service
DJ was awesome to work with, he kept me informed and delivered my vehicle on time.

JS
Jonathan S.
Greenwood, IN
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2013 Category: Service
Jonathan said this business fixed the problem in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JF
Joe F.
Farmland, IN
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2013
services personel
was well pleased with the services I recieved

ES
Ed S.
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2013 Category: Service
Ed said he has had very good experiences at this business.
This review was collected via phone interview by Customer Research Inc.

SV
Samantha V.
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2013 Category: Service
Samantha said this business knew exactly what needed to be done on her vehicle just from her description over the telephone.
This review was collected via phone interview by Customer Research Inc.

SW
Stanley W.
Saturn SC2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2013 Category: Service
Stanley said they did a great job.
This review was collected via phone interview by Customer Research Inc.

GJ
Gary J.
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2013 Category: Service
Gary said he is happy with his experience because they've always been very good.
This review was collected via phone interview by Customer Research Inc.

KE
Kurt E.
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2013 Category: Service
Spoke with Carol. She said they always do good work and they appreciate the service.
This review was collected via phone interview by Customer Research Inc.

BG
Butch G.
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2013 Category: Service
Butch said they treated him well and the service was very good.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2013
vehicle service
Service is always great and the entire staff has also always been great, starting with their courtesy towards the customer and right on through the job.

DB
Debbra B.
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2013 Category: Service
Spoke with John. He said this business provided great service.
This review was collected via phone interview by Customer Research Inc.

JW
Jan W.
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2013 Category: Service
Jan said he has been a customer of this business for 30 years and has never had a problem. Jan has already recommended this business to others.
This review was collected via phone interview by Customer Research Inc.

EB
Ed B.
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Ed said he is happy with the overall experience because they have always done a good job.
This review was collected via phone interview by Customer Research Inc.

WJ
Winston J.
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Winston said they've done good work for him before.
This review was collected via phone interview by Customer Research Inc.

JC
Joseph C.
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Joseph said he had no problems with this business and they fixed everything.
This review was collected via phone interview by Customer Research Inc.

GG
Greg G.
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Greg said they did what he asked. The vehicle is running better now that they have serviced the transmission. The service was excellent. The service manager, was a great guy to work with.
This review was collected via phone interview by Customer Research Inc.

RA
Rob A.
Noblesville, IN
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2013 Category: Service
Rob said this business is quick, efficient and they are up front about the work. Also, they have good prices.
This review was collected via phone interview by Customer Research Inc.

LG
Landon G.
Bedford, IN
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2013 Category: Service
Landon said this business did a good job in repairing his vehicle. His vehicle is running very well. The only issue he has is that in order for him to receive payment on the supplementary estimate, he needs the photos that were taken by this business. He has spoken to representatives of this business and was reassured that they would take care of it but it has been one and a half weeks and neither he nor his insurance company have received any photos.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 02/23/2013
Landon I have talked to our staff today, and they have forwarded the pictures that were needed. Thank you for bringing this to our attention and I apologize for the delay. Thanks again for your business.

Displaying Review 421 - 440 of 464 in total