Riley & Sons Collision & Mechanical Specialists

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

462 Reviews

99% Would Recommend
Latest Review 29 days ago

Reviews


SB
Scott B.
Anderson, IN
Pontiac Montana SV6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Scott said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Indiana
Pontiac Grand Prix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2017 Category: Service
Andrew said this business was helpful and he got his vehicle back on time.
This review was collected via phone interview by Customer Research Inc.

MM
Mathew M.
Indiana
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2017 Category: Service
Mathew said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
Darlene S.
Anderson, IN
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2017
competent and courteous staff
I have been impressed with service received

MH
Mac H.
Jackson, MI
Pontiac G6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2015 Category: Service
Mac said this business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

MS
Margaret S.
Anderson, IN
Pontiac G6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2015 Category: Service
Margaret said this business was able to get her vehicle in for service right away. She had a headlight replaced and the black rubber around it that needs to be pushed in more. She is not sure if they can do anything about it, but she will be contacting them.
This review was collected via phone interview by Customer Research Inc.

JG
Joann G.
Anderson, IN
Honda Element
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2015 Category: Service
Joann said she felt like this business took forever repairing her vehicle. It took two weeks to finish the repairs. She said she thought it was due to some missing parts, but this business was friendly and kept up good communication with her about the vehicle.
This review was collected via phone interview by Customer Research Inc.

RC
Ramonia C.
Daleville, IN
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2015 Category: Service
Ramonia said she gets along just fine with this business.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Anderson, IN
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2014
Honda Civic Si Brakes & Strut Assembly
Very pleased with the work completed, and price. One minor issue: Header Guard (plastic) wasn't bolted back down; in engine compartment at about eleven o'clock position.

JT
John T.
Middletown, IN
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2014 Category: Service
John said the business could have been a little bit quicker. They were honest and did a pretty good job getting him a rental vehicle. They were very kind.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Indiana
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2014 Category: Service
Richard said the service was good but it took a little longer than he expected because the part ordered, was the wrong part. The service manager, Pete, was excellent in communicating this situation with him.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2014 Category: Service
Jeff said they did a pretty good job but there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

JM
Justin M.
Pendleton, IN
Saab 9-3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2014 Category: Service
Justin said this business did not do everything he wanted done on his first appointment.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Markleville, IN
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2014
Very professional
They were very professional and completed the work on time. Very easy to do business with. Only complaint is one of the estimators didn't fully address one of the issues I wanted addressed so I had to bring the car back a second time for another set of repairs.

RP
Ron P.
Daleville, IN
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2014 Category: Service
Ron said there is still a noise coming from the vehicle but it is running better. The staff was good and he would use them again.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 04/14/2014

Ron: It is always our goal to ensure that all of our customers are completely satisfied. Please feel free to contact our office so that we can address any issues that you may have.
Thank you for your business


SC
Sean C.
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2014 Category: Service
Sean said her service was good but it wasn't perfect. She chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

MJ
Meral J.
Pendleton, IN
Mazda 6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2013 Category: Service
Meral said they did not offer the service that provided transportation to and from work. She said she could have really used it, but the woman at the front desk told her it was not for everyone.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 04/11/2013
Meral, unfortunately our staff probably did not explain our pick-up and delivery policy completely and I apologize for that. This service is provided to all of customers within a certain mile range of our location.

MH
Megan H.
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2013 Category: Service
Megan said they did not mark down her new appointment, so she had to take her vehicle to another business for service.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 04/10/2013
Megan we apologize for the miss-scheduling of your vehicle at our Pendleton store, however we are glad that you allowed us to transfer your vehicle to our Anderson store where we had availability. Thank you for your feedback.

RW
Robert W.
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2013 Category: Service
Robert said his experience could have been better. He said he brought his vehicle in originally for a starter issue and he ended up having to come in three times. He said he thinks the business could have diagnosed the problem faster.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 04/04/2013
Dear Robert, we are very sorry for any inconvenience that we caused you. Sometimes diagnosing a problem, especially if it is an intermitted problem, can become a process. Thank you for your feedback, it will be used to help us improve.

HD
Helen D.
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2013 Category: Service
Helen said they are very kind, considerate and rapid.
This review was collected via phone interview by Customer Research Inc.

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