Riley & Sons Collision & Mechanical Specialists


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

426 Reviews

99% Would Recommend
Latest Review 5 days ago
Andrew S. on 07/06/2017
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Andrew said this business was helpful and he got his vehicle back on time.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 06/29/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Mathew M. on 06/19/2017
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Mathew said they did a good job.
Vehicle: Ford Mustang
Category: Service
Service Date: 05/18/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Darlene S. on 03/18/2017
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"competent and courteous staff"
I have been impressed with service received
Vehicle: Honda Accord
Service Date: 03/17/2017
Review Created: 03/18/2017 06:35 AM
Mac H. on 07/24/2015
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Mac said this business did a pretty good job.
Vehicle: Pontiac G6
Category: Service
Service Date: 07/10/2015
Review Created: 07/24/2015
This review was collected via phone interview by Customer Research Inc.
Margaret S. on 06/30/2015
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Margaret said this business was able to get her vehicle in for service right away. She had a headlight replaced and the black rubber around it that needs to be pushed in more. She is not sure if they can do anything about it, but she will be contacting them.
Vehicle: Pontiac G6
Category: Service
Service Date: 06/29/2015
Review Created: 06/30/2015
This review was collected via phone interview by Customer Research Inc.
Joann G. on 04/30/2015
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Joann said she felt like this business took forever repairing her vehicle. It took two weeks to finish the repairs. She said she thought it was due to some missing parts, but this business was friendly and kept up good communication with her about the vehicle.
Vehicle: Honda Element
Category: Service
Service Date: 04/23/2015
Review Created: 04/30/2015
This review was collected via phone interview by Customer Research Inc.
Ramonia C. on 01/27/2015
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Ramonia said she gets along just fine with this business.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 01/21/2015
Review Created: 01/27/2015
This review was collected via phone interview by Customer Research Inc.
David S. on 12/21/2014
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"Honda Civic Si Brakes & Strut Assembly"
Very pleased with the work completed, and price. One minor issue: Header Guard (plastic) wasn't bolted back down; in engine compartment at about eleven o'clock position.
Vehicle: Honda Civic
Service Date: 12/15/2014
Review Created: 12/21/2014 02:53 PM
John T. on 11/20/2014
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John said the business could have been a little bit quicker. They were honest and did a pretty good job getting him a rental vehicle. They were very kind.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 11/10/2014
Review Created: 11/20/2014
This review was collected via phone interview by Customer Research Inc.
Richard R. on 09/11/2014
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Richard said the service was good but it took a little longer than he expected because the part ordered, was the wrong part. The service manager, Pete, was excellent in communicating this situation with him.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/08/2014
Review Created: 09/11/2014
This review was collected via phone interview by Customer Research Inc.
Jeff W. on 09/10/2014
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Jeff said they did a pretty good job but there is always room for improvement.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/08/2014
Review Created: 09/10/2014
This review was collected via phone interview by Customer Research Inc.
Justin M. on 05/09/2014
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Justin said this business did not do everything he wanted done on his first appointment.
Vehicle: Saab 9-3
Category: Service
Service Date: 04/29/2014
Review Created: 05/09/2014
This review was collected via phone interview by Customer Research Inc.
Chris F. on 04/25/2014
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"Very professional"
They were very professional and completed the work on time. Very easy to do business with. Only complaint is one of the estimators didn't fully address one of the issues I wanted addressed so I had to bring the car back a second time for another set of repairs.
Vehicle: Nissan Maxima
Service Date: 04/24/2014
Review Created: 04/25/2014 06:20 AM
Ron P. on 04/09/2014
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Ron said there is still a noise coming from the vehicle but it is running better. The staff was good and he would use them again.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/25/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 04/14/2014

Ron: It is always our goal to ensure that all of our customers are completely satisfied. Please feel free to contact our office so that we can address any issues that you may have.
Thank you for your business

Sean C. on 02/13/2014
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Sean said her service was good but it wasn't perfect. She chose not to elaborate further.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/13/2014
Review Created: 02/13/2014
This review was collected via phone interview by Customer Research Inc.
Meral J. on 04/06/2013
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Meral said they did not offer the service that provided transportation to and from work. She said she could have really used it, but the woman at the front desk told her it was not for everyone.
Vehicle: Mazda 6
Category: Service
Service Date: 03/15/2013
Review Created: 04/06/2013
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 04/11/2013
Meral, unfortunately our staff probably did not explain our pick-up and delivery policy completely and I apologize for that. This service is provided to all of customers within a certain mile range of our location.
Megan H. on 04/05/2013
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Megan said they did not mark down her new appointment, so she had to take her vehicle to another business for service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 03/28/2013
Review Created: 04/05/2013
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 04/10/2013
Megan we apologize for the miss-scheduling of your vehicle at our Pendleton store, however we are glad that you allowed us to transfer your vehicle to our Anderson store where we had availability. Thank you for your feedback.
Robert W. on 04/02/2013
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Robert said his experience could have been better. He said he brought his vehicle in originally for a starter issue and he ended up having to come in three times. He said he thinks the business could have diagnosed the problem faster.
Vehicle: Ford Taurus
Category: Service
Service Date: 03/07/2013
Review Created: 04/02/2013
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 04/04/2013
Dear Robert, we are very sorry for any inconvenience that we caused you. Sometimes diagnosing a problem, especially if it is an intermitted problem, can become a process. Thank you for your feedback, it will be used to help us improve.
Helen D. on 01/19/2013
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Helen said they are very kind, considerate and rapid.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/14/2013
Review Created: 01/19/2013
This review was collected via phone interview by Customer Research Inc.
Chris W. on 01/19/2013
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Chris said it's hard to be perfect, but he was satisfied with the work.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/16/2013
Review Created: 01/19/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 21 in total