I want to apologize for your inconvenience on your resent visit. I am glad you allowed me to make this up to you to really dig in at our expense to try to pinpoint the issue that you have with your PCM. I really do apologize for your issues and I am glad that my guys were able to find out the true issues. We really appriciate your business.
Robin: I am very sorry that you were not please. I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair. Please know if you ever have questions about pricing we can provide other options. If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one. However, in most cases with starters a used option is not recommended. Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle. I also saw that your total bill covered not only the started but the repair of an oil/trans leak. It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.
Ron, I am sorry that the repairs were not to your satisfaction. I have left you two messages in an effort to resolve any issues, but have been unable to reach you. I know your vehicle was originally repaired under the other ownership; however, Riley & Sons as the new owner is more than glad to try to resolve your concerns. Please feel free to contact me at my office at 765-649-4902 or you can email me at firstname.lastname@example.org. It is our goal that our customers leave 100% satisfied. I hope you allow me the opportunity to address these items. Dave Driggers Co-Owner