Robin: I am very sorry that you were not please. I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair. Please know if you ever have questions about pricing we can provide other options. If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one. However, in most cases with starters a used option is not recommended. Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle. I also saw that your total bill covered not only the started but the repair of an oil/trans leak. It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.
I am very sorry that you were not satisfied. I know my staff had quoted you around $42 for a synthetic oil change, and when your husband came in he added a tire rotation. The addition cost was for the tire rotation that he added on. I was glad to see that my that my customer service rep gave an additional $10 off when your concern was voiced. It is always goal that our customer leave 100% satisfied.