Rowe Hyundai

The young gentleman who was in charge of my vehicle was very knowledgeable and went over my vehicles needs with me

The team there was great with helping with the purchase of this vehicle. They made sure everything was just what we wanted. Thank you.

Good service.

As a loyal customer who has purchased three vehicles from here over the past five years I can say I will be taking my business elsewhere. The service side of this busuiness needs improvement on customer appreciation. They don’t care about return customers and won’t value your business any differently. If you don’t care about your time, and want to experience long waits and question if the work they do is necessary or not, then this is the place for you.

I would NOT recommend Rowe Ford of Auburn Maine repair service department! I now have a vehicle I purchased from them serviced elsewhere. Prior to buying my Hyundai Sante Fe I requested to have fog lights installed on the vehicle. Problems from the start, but it got done. Someone however didn't fasten the clips properly on parts to the undercover carriage causing it to rip apart during driving on the highway. Another dealer found the clips not properly installed! I called and brought it in for them to look at, but they refused to take responsibility for the damages in excess of $950.00. They also then informed us the work was sent to an outside source to install the fog lights. They didnt even do the work and it wasnt their problem yet I received only charges from them for the install. A Certified Hyundia Repair shop sent work out for fog lights?!?! I will never do business with them again. Terrible customer service and they take no responsibility for damages after you just purschased a $20,000 plus vehicle from them and paid extra for the fog lights!!

I can't say enough about the excellent service and support I received at Rowe Hyundai in Auburn. I would like to acknowledge the people that worked with me and on my vehicle. Chris Goulette was the service writer I had the pleasure of working with. He was outstanding in everyway. He was professional and extremely courteous, was on top of what was happening with my Sonata, he kept me informed on the progress of the work and any issues that were uncovered along the way. I can't say enough about his help and concern that I understood what items the mechanic uncovered concerning one of items I brought my car in for. I would also like to acknowledge thoroughness of the work the mechanic (Shawn?/Sean?) did in uncovering issues that needed to be addressed, and the time taken and patience shown by Pat (mechanics foreman) and Chris when they went over the work that was necessary to correct one of the recall items. It was one of the best experiences I have had at any dealership or mechanics shop.

Service was easy to schedule and the experience getting the service was excellent. The waiting area is very comfortable.

The courteous employees make getting my car serviced a pleasant experience. I am also very satisfied with the workmanship of the technicians.

Don in Quick Lane
The Gentleman who worked on the Tucson
and Chris from Service were all GREAT. Top Notch and Knowledgeable. Caring and always would keep in touch with me to keep me updated on the repairs.

Kudos"s to them ALL.

I just like it at Rowe Auburn because if I have input the person assisting me listens to me. The wait time is reasonable. I wish I could purchase my vehicles at Rowe Auburn but for some reason I get the better deals elsewhere. :(

This was my first time at Rowe Hyundai for routine service. The personnel were friendly, quick, and helpful, and my car was serviced promptly. It was a comfortable wait in the waiting room where there were free snacks and coffee. I'm pleased that I found this convenient location that offers excellent service!

Much inproved communication !! My concerns were addressed very professionally. This is the Rowe Ford I have known for years! Thank you.

The service was great as usual and it was fairly quick. They were quick busy that day I understandwhy it may have taken a little longer but not bad.

I Wii keep returning to Rowe. They treat me like a person and are always willing to go the extra mile.

Everyone I talked to whether it was on the phone or in person was very friendly and accommodating, they let me use a loaner cause not all the parts came in for my car, when my car was done they drove it to my house, and picked up the loaner so I wouldn’t have to drive all the way back to the dealership excellent customer service all the way around

I went for my 10,000 check up at Rowe Hyundai what a crew they had me done in no time ,they made sure what I needed was done thanks Rowe Hyundai Bert

I always receive good service when I need my Elantra taken care of. They are prompted and friendly, I definitely would recommend them. I never have to worry about my car

Very satisfied with service

Chris in service is an asset to your dealership..He took what could have been a very bad experience into one that was fair and sometimes just plain funny..

He is great, respectful, and listens to the needs of the customer

The service department at Rowe Hyundai was very fast and thorough.