Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

286 Reviews

99% Would Recommend
Latest Review about 14 hours ago

Reviews


FK
Fred K.
Portage, MI
Chevrolet Silverado 1500
Verified Customer
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07/16/2019
Excellent Service
Always great workmanship, done in a timely manner. Above and beyond any service you get at the dealership and less expensive!

BK
Bert K.
Chevrolet Equinox
Verified Customer
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07/02/2019
Quality Workmanship
Always can be assured that the work is done 100% right the first time.

JB
Jalayne B.
Paw Paw, MI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Jalayne said the service was exceptional.
This review was collected via phone interview by Customer Research Inc.

KB
Kip B.
Michigan
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Kip said the staff does what they say they are going to do in a timely manner. He is pleased to do business with them and will send people their way.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Scotts, MI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
trustworthy
They are knowledgeable, trustwothy and reasonable.

HS
Henry S.
Portage, MI
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Henry said that the place did good work and he had no problems.
This review was collected via phone interview by Customer Research Inc.

SL
Scott L.
Kalamazoo, MI
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Scott said everything was good and he is happy with the service.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Portage, MI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Saved the day!
Once again Ryder's to the rescue. Car failed over the weekend, had it towed to Ryder's in hopes of a solution. Even though there were booked solid on Monday they still found time to analyze, locate, and correct the problem that afternoon. Once again exceeding expectations. Thanks to Tim and Troy. Don't know what we'd do without you!

JS
Joann S.
Paw Paw, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Excellent Service
As always the service was excellent. The staff is knowledgeable, efficient and friendly.

JG
James G.
Kalamazoo, MI
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Customer Service
They do a great job in repairing your vehicle and explaining what they did and why.

MC
Michele C.
Portage, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Michele said that the place's service was exceptional, they found additional issues and referred her out well.
This review was collected via phone interview by Customer Research Inc.

BL
Brandon L.
Portage, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2019 Category: Service
Brandon said neither the mechanic nor the business got his authorization for the part.. They ordered it and installed it without his knowledge, and tried to force him to pay for it. He stated that he had to argue with the staff to get the muffler removed and the muffler he purchased and approved installed.
This review was collected via phone interview by Customer Research Inc.
Tim H., Owner from Ryder's Auto Service Centre responded on 05/08/2019

This is so far from the truth. We had discussed repairs to the vehicle a couple weeks ahead of time. Brandon metioned he was going to take it elsewhere for exhaust work. We mentioned we could also fix the exhaust and most likely be cheaper. We also told him, however that we do not do custom exhaust nor do we do loud "flowmaster" type exhaust. He brought the truck in, I called with an estimate for all repairs, including the muffler. He approved all the repairs, we finished the truck and then called him to let him know it was done. This is when he then asked what did the muffler sound like? I answered it's nice and quiet, like it should be. That's when his girlfriend shouts in the back ground shouts "I didn't want it to be quiet" and Brandon then changes his mind (because she apparently makes the decisions) and said he didn't want the muffler that he had already told us to do. Of course now it's on the truck and I can't send it back. We did take it off the truck and didn't charge him for the muffler. Obviously with 99% of my reviews being positive, one can see this was a miscommunication problem with Brandon and his girlfriend.


CB
Chris B.
Portage, MI
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Service work on Encore
Reliable, experienced, and when you drive away from them you know your vehicle has been checked completely.

JR
John R.
Portage, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
John said he and his family have always gotten good service at the business. He is very happy with the service and what happened.
This review was collected via phone interview by Customer Research Inc.

AK
Andrew K.
Michigan
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Andrew said the service provided by this business was very good.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Kalamazoo, MI
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
John said his overall experience was very good. They do a very nice job. Their hours are good and prices are competitive. They're very kind, nice, thorough, and polite.
This review was collected via phone interview by Customer Research Inc.

RF
Rita F.
Portage, MI
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Spoke with Tom. He said that he has been going to the place ever since the first day they opened their doors, they provide excellent service and he'd love to see them expand their place so that many others can experience their great work.
This review was collected via phone interview by Customer Research Inc.

MS
Megan S.
Coloma, MI
Chevrolet Cruze Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Megan said she had a no hassle experience and has had no issues with the service.
This review was collected via phone interview by Customer Research Inc.

AP
Anthony P.
Kalamazoo, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Anthony said the business had good customer service and he was in and out quickly.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Kalamazoo, MI
Lincoln Continental
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Scheduling the work to be done and completing on time
I appreciate the advice on car maintenance. The oil change message on the dash board is not the correct guide.