Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1427 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.7857143/5Overall Rating 3.7857143/5Overall Rating 3.7857143/5rating 3.7857143rating 3.7857143
Original
Overall Rating 1.7500021/5rating 1.7500021rating 1.7500021rating 1.7500021rating 1.7500021
91% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Alexandria, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Excellence
I was pleased with all outcomes except for one outcome.On finding out my vehicle would need something replaced that could take a few days and in fact did take a few days I choice to wait and bring it back on a Monday after stopping by on a Saturday requesting a loaner car which not only was not provided but rather a rental car with me paying five dollars a day.This was a one day in and out job no need for a car at all but then I was told there was a delay and they hope to have my vehicle back to me by the weekend.I purchased this vehicle at Stafford expecting better quality than a rent a car
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/15/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/15/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


Verified Customer
Alexandria, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Painless
The service visit went very well.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/14/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/15/2019

thank you for your positive feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

ES
Edward S.
Alexandria, VA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great customer service
Scheduling was easy, the work that needed to be done was explained to us and done quickly. Everyone is always friendly but professional. I was impressed that we were not pressured into having unnecessary service done
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/13/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/14/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


Verified Customer
Alexandria, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Love them!
Always fast..always friendly!!
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/13/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

Verified Customer
Alexandria, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great service
I have been to a lot of dealership and can truly say that Hyundai service department is the best. Making an appointment is also simple and easy to do. Make an appointment on line or you can call and get a friendly service representative.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/12/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/13/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

Verified Customer
Alexandria, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Good timeliness
Had a scheduled oil change and check for a few concerns. I was in and out within an hr. In the past it used to take longer.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/12/2019

Thank you for your feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/12/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

AS
Armel S.
Annandale, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
My Go to Hyundai
Always a good experience - good customer service and nice waiting area.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/12/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/12/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

MS
Mark S.
Springfield, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Outstanding Customer Service
Friendly and helpful staff.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/12/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/12/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


DL
Diana L.
Alexandria, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/10/2019 Category: Service
Won’t vaccum your car
Dealerships usually vaccum your car after service. Here, they did not.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/11/2019

what is a good time for me to contact you?

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/11/2019

What is a good day and time for me to contact you?

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


Verified Customer
Springfield, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Above and Beyond
Great service at a great price.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/11/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/11/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


MB
Marilynn B.
Springfield, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Professional service
They always take care and do the job right the first time
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/11/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/11/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


Verified Customer
Alexandria, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2019 Category: Service
Safford Hyundai of Springfield
The place was supposed to do my oil change for free because of lifetime, but they didn't keep their word and charged me. They also didn't care about the inside of my car and messed up my floor.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/09/2019

what is a good time for me to contact you? I would like to hear more about your last visit.

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/11/2019

What is a good day and time for me to contact you?

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


JF
Jane F.
Alexandria, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Having your Hyundai service at Safford Hyundai of Springfield.
I was very pleased with the way Safford Hyundai of Springfield has taken care of my Tucson. They are very courteous and prompt with their service. The time of waiting was not long, and the waiting room is very comfortable and nice.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/09/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/11/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


DH
David H.
Alexandria, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great Service, No Pressure
Took my Santa Fe to get minor recall fixes and a scheduled service. The service staff was prompt, quick, knowledgeable and courteous. Will definitely return.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/08/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/09/2019

thank you for your feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

MW
Melvin W.
Springfield, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great Towards Customers
My Service Person was so attentative to my needs and wanted to make sure I was taken care of. While my care was being service, they gave me a ride to the mall, then picked me up when I was done. AWESOME SERVICE!!
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/08/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/08/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


HS
Harriet S.
Springfield, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Great and friendly service department
They keep me up to date on any issues. Like thar they wash my car too.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/06/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/07/2019

thank you for your postive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

GW
Greg W.
Dumfries, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Quick and efficent
I purchased my vehicle here and have been happy with service dept. My tire was low and I was nearby, I stopped by without an appt to make sure I had not picked up a nail in my tire from a recent construction site visit. They were going to look at it right away, I let them know I would be back in a couple hours. When I got back they checked all 4 tires, refilled the nitrogen in each tire and also took care of a minor recall, that had recently come up. The cost $0.00


What I likes was, no games, no calls saying I was due for the next factory recommended service etc. they just did what was needed.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/06/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/06/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


CD
Carol D.
Stafford, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great place
Very nice people
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/06/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/06/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


JW
James W.
Capitol Heights, MD
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Great Service
Work was completed in a timely and professional manner.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/05/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


CD
Christopher D.
Alexandria, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Great service
They made me feel like part of the family.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 02/05/2019

thank you for your feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 02/05/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com