Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

( 98 Reviews )

96% Would Recommend
Latest Review about 2 years ago

Reviews


DL
Dalton L.
Gardner, KS
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Dalton said this business was quick and they provided a good service. They had great customer service.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Gardner, KS
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
John said this business is a good place, they have good people and decent prices. They are fun to talk to.
This review was collected via phone interview by Customer Research Inc.

SS
Sherry S.
Olathe, KS
Ford E450 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2017
Brake work
Friendly, knowledgeable, good customer service.

WF
William F.
Olathe, KS
Chevrolet Traverse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/24/2017 Category: Service
William said the business performs wonderful repairs and they do the work right the first time. The only issue he has is their lack of communication. They never follow up on what is going on with his vehicle. They never provide an estimated time frame of when the vehicle is going to be ready for pick up. He had to stop by to find out what is going on with his vehicle. The only update he has received from them is when his vehicle was ready for pick up and that was it. He never receives any updates on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Dennis S. from Scarff's Automotive Inc responded on 07/19/2017

Hi William this is Dennis sorry about the miss communication on the work being performed on your vehicle, I will look into this matter and follow up with you soon. Thank you for letting me know on this problem. Have a great day


EC
Eileen C.
Olathe, KS
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2017 Category: Service
Eileen said the service was fine.
This review was collected via phone interview by Customer Research Inc.

FD
Frances D.
Lenexa, KS
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
Frances said this business was kind of pricey.
This review was collected via phone interview by Customer Research Inc.
Dennis S. from Scarff's Automotive Inc responded on 06/13/2017

Frances,

We're so sorry to hear of your disastisfaction.  After looking at your invoice, you had Air Conditioning repairs, an electrical repair and a filter. Air Conditioning and electrical system are the most expensive systems on a vehicle. I can assure that you received a fair and competitive price.

We always try to accommodate our customers as completely as possible, like including a shuttle for you from Lenexa to Olathe while your vehicle is being repaired.

We were most suprised at your complaint of the pricing, that was really paid by the used car dealer that sold you the vehicle.


RW
Ryon W.
Gardner, KS
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2017 Category: Service
Ryon said their service was good.
This review was collected via phone interview by Customer Research Inc.

FK
Frank K.
Olathe, KS
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017 Category: Service
Spoke with Sharon. She said this business had nice people.
This review was collected via phone interview by Customer Research Inc.

EB
Erik B.
Osawatomie, KS
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017 Category: Service
Erik said the staff were courteous. They were extremely speedy.
This review was collected via phone interview by Customer Research Inc.

JS
Jacob S.
San Diego, CA
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Jacob said the staff at this business were very knowledgeable and they helped save him money. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
Edgerton, KS
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2017 Category: Service
Justin said there were no hassles when dealing with the business.
This review was collected via phone interview by Customer Research Inc.

MB
Marilyn B.
Olathe, KS
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2017
02 GMC
Electrical issue. Got me fixed. Very pleased

DP
Dan P.
Olathe, KS
Hummer H2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Dan said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

WL
Wendy L.
Olathe, KS
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017 Category: Service
Wendy said they did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

TG
Tyler G.
Olathe, KS
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Spoke with Cathy. She said Tyler seemed to be pretty happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Gardner, KS
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017 Category: Service
John said they were nice people.
This review was collected via phone interview by Customer Research Inc.

TJ
Tamesha J.
Kansas City, MO
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017 Category: Service
Tamesha said they did everything she asked. There were no problems or attitude. They answered her questions, they worked with her in a timely manner and were very professional.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Olathe, KS
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2017 Category: Service
James said the business took care of everything quickly. The employees were really nice.
This review was collected via phone interview by Customer Research Inc.

SB
Samantha B.
Spring Hill, KS
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Samantha said the business did really well. The mechanic gave her an estimate, with a best case and a worst case.
This review was collected via phone interview by Customer Research Inc.

NJ
Neesha J.
Shawnee, KS
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017 Category: Service
Spoke with Eric. He said the business is and has good customer service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 98 in total