Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

( 98 Reviews )

96% Would Recommend
Latest Review about 2 years ago

Reviews


MC
Matthew C.
Washington, DC
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Matthew said the service was fine, but the waiting area smelled like cigarette smoke.
This review was collected via phone interview by Customer Research Inc.

FD
Frances D.
Lenexa, KS
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
Frances said this business was kind of pricey.
This review was collected via phone interview by Customer Research Inc.
Dennis S. from Scarff's Automotive Inc responded on 06/13/2017

Frances,

We're so sorry to hear of your disastisfaction.  After looking at your invoice, you had Air Conditioning repairs, an electrical repair and a filter. Air Conditioning and electrical system are the most expensive systems on a vehicle. I can assure that you received a fair and competitive price.

We always try to accommodate our customers as completely as possible, like including a shuttle for you from Lenexa to Olathe while your vehicle is being repaired.

We were most suprised at your complaint of the pricing, that was really paid by the used car dealer that sold you the vehicle.


JS
Jacob S.
San Diego, CA
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Jacob said the staff at this business were very knowledgeable and they helped save him money. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TG
Tyler G.
Olathe, KS
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Spoke with Cathy. She said Tyler seemed to be pretty happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Gardner, KS
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2017 Category: Service
John said they were alright.
This review was collected via phone interview by Customer Research Inc.

CS
Christian S.
Olathe, KS
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2017 Category: Service
Christian said he enjoyed everything. It was convenient for him. However, the prices were not very competitive.
This review was collected via phone interview by Customer Research Inc.

TA
Thibault A.
Stilwell, KS
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2016 Category: Service
Thibault said the people at this business were very friendly, nice and professional. He was treated with kindness.
This review was collected via phone interview by Customer Research Inc.

JR
Joe R.
Olathe, KS
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2016 Category: Service
Joe said he had no issues with what this business did. They did not call him when they were done so he had to call them to find out if his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
Gardner, KS
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
Paul said he was satisfied with the service at this business.
This review was collected via phone interview by Customer Research Inc.

Displaying all 9 Review