John, I'm sorry that you are upset about this. Trust me on this. Without a thorough investigation of the reasons why your car was boiling over and all the instrument panel lights illuminating, we would not have found the bad radiator cap. Also, the radiator cap is one of the most over looked components in the cooling system to the point that a lot of other shops would have been selling you things like coolant flushes, thermostats, etc. I'm glad we had the diagnostic capabilities and experience to not do that. For your knowledge the testing took about an hour of shop time, along with the use of a $4000 scan tool which needs updated annually at the cost of $1200. If you have any questions you are more than welcome to give me a call.
Hello Steve, Sorry if there was a misunderstanding of any kind. I do remember quoting you a price for the scan up front and discussing the possiblity that it may need further diagnosis. You are welcome to come back and have us complete the electrical diagnosis if you wish. Thanks, Chuck.
I called Dave and worked things out over the phone. He said he would be glad to rate us again.